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Mental health concerns are rising globally, prompting increased reliance on technology to address the demand-supply gap in mental health services. In particular, mental health chatbots are emerging as a promising solution, but these remain…
In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…
The use of chatbots equipped with artificial intelligence (AI) in educational settings has increased in recent years, showing potential to support teaching and learning. However, the adoption of these technologies has raised concerns about…
Recent advances in natural-language processing and data analysis allow software bots to become virtual team members, providing an additional set of automated eyes and additional perspectives for informing and supporting teamwork. In this…
ChatGPT is not only fun to chat with, but it also searches information, answers questions, and gives advice. With consistent moral advice, it might improve the moral judgment and decisions of users, who often hold contradictory moral…
While social media are a key source of data for computational social science, their ease of manipulation by malicious actors threatens the integrity of online information exchanges and their analysis. In this Chapter, we focus on malicious…
Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…
Digital democracy and new forms for direct digital participation in policy making gain unprecedented momentum. This is particularly the case for preferential voting methods and decision-support systems designed to promote fairer, more…
Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main…
The growing demand for software developers and the increasing development complexity have emphasized the need for support in software engineering projects. This is especially relevant in light of advancements in artificial intelligence,…
A Chatbot is a popular platform to enable users to interact with a software or website to gather information or execute actions in an automated fashion. In recent years, chatbots are being used for executing financial transactions, however,…
Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…
The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…
Generative AI (GenAI) chatbots are becoming increasingly integrated into virtual assistant technologies, yet their success hinges on the ability to gather meaningful user feedback to improve interaction quality, system outcomes, and overall…
A wide range of participation is essential for democracy, as it helps prevent the dominance of extreme views, erosion of legitimacy, and political polarization. However, engagement in online political discussions often features a limited…
The world can be a complex and difficult place to navigate. People with High-Functioning Autistic Spectrum Disorder as well as general social ineptitude often face navigation challenges that individuals of other demographics simply do not…
A bot is a piece of software that is usually installed on an infected machine without the user's knowledge. A bot is controlled remotely by the attacker under a Command and Control structure. Recent statistics show that bots represent one…
This paper presents an iterative, participatory, empirical study that examines the potential of using artificial intelligence, such as social robots and large language models, to support mediation and advocacy for students with disabilities…
Partner selection is crucial for cooperation and hinges on communication. As artificial agents, especially those powered by large language models (LLMs), become more autonomous, intelligent, and persuasive, they compete with humans for…
Today is the era of intelligence in machines. With the advances in Artificial Intelligence, machines have started to impersonate different human traits, a chatbot is the next big thing in the domain of conversational services. A chatbot is…