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In order to construct an ethical artificial intelligence (AI) two complex problems must be overcome. Firstly, humans do not consistently agree on what is or is not ethical. Second, contemporary AI and machine learning methods tend to be…
Affective computing - combining sensor technology, machine learning, and psychology - have been studied for over three decades and is employed in AI-powered technologies to enhance emotional awareness in AI systems, and detect symptoms of…
The development of agents with emotional intelligence is becoming increasingly vital due to their significant role in human-computer interaction and the growing integration of computer systems across various sectors of society. Affective…
The novel research area of computational empathy is in its infancy and moving towards developing methods and standards. One major problem is the lack of agreement on the evaluation of empathy in artificial interactive systems. Even though…
Conversational AI is increasingly deployed in emotionally charged and ethically sensitive interactions. Previous research has primarily concentrated on emotional benchmarks or static safety checks, overlooking how alignment unfolds in…
As artificial intelligence (AI) systems become increasingly embedded in everyday life, the ability of interactive agents to express empathy has become critical for effective human-AI interaction, particularly in emotionally sensitive…
Using the example of the film 2001: A Space Odyssey, this chapter illustrates the challenges posed by an AI capable of making decisions that go against human interests. But are human decisions always rational and ethical? In reality, the…
Artificial intelligence and machine learning are increasingly used to offload decision making from people. In the past, one of the rationales for this replacement was that machines, unlike people, can be fair and unbiased. Evidence suggests…
Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…
The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…
The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…
Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…
As technologies become more and more pervasive, there is a need for considering the affective dimension of interaction with computer systems to make them more human-like. Current demands for this matter include accurate emotion recognition,…
Humans strive to design safe AI systems that align with our goals and remain under our control. However, as AI capabilities advance, we face a new challenge: the emergence of deeper, more persistent relationships between humans and AI…
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…
In this paper, we develop the position that current frameworks for evaluating emotional intelligence (EI) in artificial intelligence (AI) systems need refinement because they do not adequately or comprehensively measure the various aspects…
Quantitative research of emotions in psychology and machine-learning methods for extracting emotion components from text messages open an avenue for physical science to explore the nature of stochastic processes in which emotions play a…
Studies show that interactions with an AI system fosters trust in human users towards AI. An often overlooked element of such interaction dynamics is the (sense of) urgency when the human user is prompted by an AI agent, e.g., for advice or…
Narratives about artificial intelligence (AI) entangle autonomy, the capacity to self-govern, with sentience, the capacity to sense and feel. AI agents that perform tasks autonomously and companions that recognize and express emotions may…
Artificial intelligence (AI), although not able to currently capture the many complexities of humans, are slowly adapting to have certain capabilities of humans, many of which can revolutionize our world. AI systems, such as ChatGPT and…