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Task-oriented dialogue systems have garnered significant attention due to their conversational ability to accomplish goals, such as booking airline tickets for users. Traditionally, task-oriented dialogue systems are conceptualized as…

Computation and Language · Computer Science 2025-11-18 Pu-Hai Yang , Heyan Huang , Heng-Da Xu , Fanshu Sun , Xian-Ling Mao , Chaoxu Mu

Existing studies in conversational AI mostly treat task-oriented dialog (TOD) and question answering (QA) as separate tasks. Towards the goal of constructing a conversational agent that can complete user tasks and support information…

Computation and Language · Computer Science 2022-06-28 Miaoran Li , Baolin Peng , Jianfeng Gao , Zhu Zhang

Artificial Intelligence (AI) has made incredible progress recently. On the one hand, advanced foundation models like ChatGPT can offer powerful conversation, in-context learning and code generation abilities on a broad range of open-domain…

Artificial Intelligence · Computer Science 2023-03-30 Yaobo Liang , Chenfei Wu , Ting Song , Wenshan Wu , Yan Xia , Yu Liu , Yang Ou , Shuai Lu , Lei Ji , Shaoguang Mao , Yun Wang , Linjun Shou , Ming Gong , Nan Duan

Text-based dialogues are now widely used to solve real-world problems. In cases where solution strategies are already known, they can sometimes be codified into workflows and used to guide humans or artificial agents through the task of…

Computation and Language · Computer Science 2023-02-14 Amine El Hattami , Stefania Raimondo , Issam Laradji , David Vazquez , Pau Rodriguez , Chris Pal

At present, executable visual workflows have emerged as a mainstream paradigm in real-world industrial deployments, offering strong reliability and controllability. However, in current practice, such workflows are almost entirely…

Computation and Language · Computer Science 2026-05-27 Yi Zhong , Buqiang Xu , Yijun Wang , Zifei Shan , Shuofei Qiao , Guozhou Zheng , Ningyu Zhang

Task-oriented dialogue is often decomposed into three tasks: understanding user input, deciding actions, and generating a response. While such decomposition might suggest a dedicated model for each sub-task, we find a simple, unified…

Computation and Language · Computer Science 2022-04-14 Ehsan Hosseini-Asl , Bryan McCann , Chien-Sheng Wu , Semih Yavuz , Richard Socher

Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging…

Computation and Language · Computer Science 2021-05-04 Kai Sun , Seungwhan Moon , Paul Crook , Stephen Roller , Becka Silvert , Bing Liu , Zhiguang Wang , Honglei Liu , Eunjoon Cho , Claire Cardie

Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies…

Computation and Language · Computer Science 2021-04-05 Derek Chen , Howard Chen , Yi Yang , Alex Lin , Zhou Yu

Embodied agents need to be able to interact in natural language understanding task descriptions and asking appropriate follow up questions to obtain necessary information to be effective at successfully accomplishing tasks for a wide range…

Computation and Language · Computer Science 2022-09-28 Spandana Gella , Aishwarya Padmakumar , Patrick Lange , Dilek Hakkani-Tur

A major bottleneck for building statistical spoken dialogue systems for new domains and applications is the need for large amounts of training data. To address this problem, we adopt the multi-dimensional approach to dialogue management and…

Computation and Language · Computer Science 2022-04-15 Simon Keizer , Norbert Braunschweiler , Svetlana Stoyanchev , Rama Doddipatla

In recent research on dialogue systems and corpora, there has been a significant focus on two distinct categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems aim to satisfy specific user goals, such as finding a…

Computation and Language · Computer Science 2023-08-29 Wen-Yu Chang , Yun-Nung Chen

We describe an architecture for spoken dialogue interfaces to semi-autonomous systems that transforms speech signals through successive representations of linguistic, dialogue, and domain knowledge. Each step produces an output, and a…

Computation and Language · Computer Science 2007-05-23 Manny Rayner , Beth Ann Hockey , Frankie James

Task-oriented conversational agents rely on semantic parsers to translate natural language to formal representations. In this paper, we propose the design and rationale of the ThingTalk formal representation, and how the design improves the…

Programming Languages · Computer Science 2022-03-25 Monica S. Lam , Giovanni Campagna , Mehrad Moradshahi , Sina J. Semnani , Silei Xu

Spoken dialogue systems allow humans to interact with machines using natural speech. As such, they have many benefits. By using speech as the primary communication medium, a computer interface can facilitate swift, human-like acquisition of…

Computation and Language · Computer Science 2016-09-12 Milica Gasic , Nikola Mrksic , Lina M. Rojas-Barahona , Pei-Hao Su , Stefan Ultes , David Vandyke , Tsung-Hsien Wen , Steve Young

With the advances in deep learning, tremendous progress has been made with chit-chat dialogue systems and task-oriented dialogue systems. However, these two systems are often tackled separately in current methods. To achieve more natural…

Computation and Language · Computer Science 2021-10-18 Xinyan Zhao , Bin He , Yasheng Wang , Yitong Li , Fei Mi , Yajiao Liu , Xin Jiang , Qun Liu , Huanhuan Chen

Task-Oriented Dialogue (TOD) systems assist users in completing tasks through natural language interactions, often relying on a single-layered workflow structure for slot-filling in public tasks, such as hotel bookings. However, in…

Computation and Language · Computer Science 2025-09-09 Lingbo Mo , Shun Jiang , Akash Maharaj , Bernard Hishamunda , Yunyao Li

$ $Dialogue systems are evaluated depending on their type and purpose. Two categories are often distinguished: (1) task-oriented dialogue systems (TDS), which are typically evaluated on utility, i.e., their ability to complete a specified…

Information Retrieval · Computer Science 2022-04-27 Clemencia Siro , Mohammad Aliannejadi , Maarten de Rijke

Task-oriented dialogue (TOD) systems enable users to achieve their goals through natural language interactions. Traditionally, these systems have relied on turn-level manually annotated metadata, such as dialogue states and policy…

Computation and Language · Computer Science 2024-11-05 Adib Mosharrof , A. B. Siddique

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on…

Computation and Language · Computer Science 2022-03-31 Jinjie Ni , Tom Young , Vlad Pandelea , Fuzhao Xue , Erik Cambria

This work presents a new dialog dataset, CookDial, that facilitates research on task-oriented dialog systems with procedural knowledge understanding. The corpus contains 260 human-to-human task-oriented dialogs in which an agent, given a…

Computation and Language · Computer Science 2022-06-20 Yiwei Jiang , Klim Zaporojets , Johannes Deleu , Thomas Demeester , Chris Develder
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