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The evolution of digital communication systems and the designs of online platforms have inadvertently facilitated the subconscious propagation of toxic behavior. Giving rise to reactive responses to toxic behavior. Toxicity in online…
Forecasting conversational derailment is the task of predicting, as the conversation unfolds, whether it will eventually derail into personal attacks. Since forecasting models operate in an online fashion, they must decide whether to…
While online communities have become increasingly important over the years, the moderation of user-generated content is still performed mostly manually. Automating this task is an important step in reducing the financial cost associated…
In recent years, abusive behavior has become a serious issue in online social networks. In this paper, we present a new corpus from a semi-anonymous social media platform, which contains the instances of offensive and neutral classes. We…
The tremendous rise of generative AI has reached every part of society - including the news environment. There are many concerns about the individual and societal impact of the increasing use of generative AI, including issues such as…
Underground forums where users discuss, buy, and sell illicit services and goods facilitate a better understanding of the economy and organization of cybercriminals. Prior work has shown that in particular private interactions provide a…
Understanding toxicity in user conversations is undoubtedly an important problem. Addressing "covert" or implicit cases of toxicity is particularly hard and requires context. Very few previous studies have analysed the influence of…
Existing open-domain human-computer conversation systems are typically passive: they either synthesize or retrieve a reply provided a human-issued utterance. It is generally presumed that humans should take the role to lead the conversation…
On social media platforms like Twitter, users regularly share their opinions and comments with software vendors and service providers. Popular software products might get thousands of user comments per day. Research has shown that such…
Among the topics discussed in Social Media, some lead to controversy. A number of recent studies have focused on the problem of identifying controversy in social media mostly based on the analysis of textual content or rely on global…
When discussing difficult topics online, is it common to meaningfully engage with people from diverse perspectives? Why or why not? Could features of the online environment be redesigned to encourage civil conversation across difference? In…
Conversation forecasting tasks a model with predicting the outcome of an unfolding conversation. For instance, it can be applied in social media moderation to predict harmful user behaviors before they occur, allowing for preventative…
Generative AI has made image creation more accessible, yet aligning outputs with nuanced creative intent remains challenging, particularly for non-experts. Existing tools often require users to externalize ideas through prompts or…
Lack of moderation in online communities enables participants to incur in personal aggression, harassment or cyberbullying, issues that have been accentuated by extremist radicalisation in the contemporary post-truth politics scenario. This…
Persuasion and argumentation are possibly among the most complex examples of the interplay between multiple human subjects. With the advent of the Internet, online forums provide wide platforms for people to share their opinions and…
Modelling the complex dynamics of online social platforms is critical for addressing challenges such as hate speech and misinformation. While Discussion Transformers, which model conversations as graph structures, have emerged as a…
A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and…
To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics,…
Social media users post content on various topics. A defining feature of social media is that other users can provide feedback -- called community feedback -- to their content in the form of comments, replies, and retweets. We hypothesize…
A natural way to resolve different points of view and form opinions is through exchanging arguments and knowledge. Facing the vast amount of available information on the internet, people tend to focus on information consistent with their…