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Task-Oriented Dialogue (TOD) systems are designed to carry out specific tasks by tracking dialogue states and generating appropriate responses to help users achieve defined goals. Recently, end-to-end dialogue models pre-trained based on…

Computation and Language · Computer Science 2023-06-01 Namo Bang , Jeehyun Lee , Myoung-Wan Koo

In task-oriented dialogue (ToD), a user holds a conversation with an artificial agent to complete a concrete task. Although this technology represents one of the central objectives of AI and has been the focus of ever more intense research…

Computation and Language · Computer Science 2022-05-27 Evgeniia Razumovskaia , Goran Glavaš , Olga Majewska , Edoardo M. Ponti , Anna Korhonen , Ivan Vulić

Creating high-quality annotated data for task-oriented dialog (ToD) is known to be notoriously difficult, and the challenges are amplified when the goal is to create equitable, culturally adapted, and large-scale ToD datasets for multiple…

Computation and Language · Computer Science 2023-07-27 Songbo Hu , Han Zhou , Mete Hergul , Milan Gritta , Guchun Zhang , Ignacio Iacobacci , Ivan Vulić , Anna Korhonen

Task-Oriented Dialogue (TOD) systems have become crucial components in interactive artificial intelligence applications. While recent advances have capitalized on pre-trained language models (PLMs), they exhibit limitations regarding…

Computation and Language · Computer Science 2023-12-11 Sungryull Sohn , Yiwei Lyu , Anthony Liu , Lajanugen Logeswaran , Dong-Ki Kim , Dongsub Shim , Honglak Lee

Task-oriented dialogue (TOD) systems are required to identify key information from conversations for the completion of given tasks. Such information is conventionally specified in terms of intents and slots contained in task-specific…

Computation and Language · Computer Science 2022-01-25 Jeffrey Zhao , Raghav Gupta , Yuan Cao , Dian Yu , Mingqiu Wang , Harrison Lee , Abhinav Rastogi , Izhak Shafran , Yonghui Wu

Task-Oriented Dialogue (TOD) systems assist users in completing tasks through natural language interactions, often relying on a single-layered workflow structure for slot-filling in public tasks, such as hotel bookings. However, in…

Computation and Language · Computer Science 2025-09-09 Lingbo Mo , Shun Jiang , Akash Maharaj , Bernard Hishamunda , Yunyao Li

We introduce TacoBot, a user-centered task-oriented digital assistant designed to guide users through complex real-world tasks with multiple steps. Covering a wide range of cooking and how-to tasks, we aim to deliver a collaborative and…

Computation and Language · Computer Science 2023-08-01 Lingbo Mo , Shijie Chen , Ziru Chen , Xiang Deng , Ashley Lewis , Sunit Singh , Samuel Stevens , Chang-You Tai , Zhen Wang , Xiang Yue , Tianshu Zhang , Yu Su , Huan Sun

Large Language Models (LLMs) with API-calling capabilities enabled building effective Language Agents (LA), while also revolutionizing the conventional task-oriented dialogue (TOD) paradigm. However, current approaches face a critical…

Task-oriented dialogue (TOD) systems aim to achieve specific goals through interactive dialogue. Such tasks usually involve following specific workflows, i.e. executing a sequence of actions in a particular order. While prior work has…

Computation and Language · Computer Science 2023-11-15 Do June Min , Paloma Sodhi , Ramya Ramakrishnan

In recent research on dialogue systems and corpora, there has been a significant focus on two distinct categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems aim to satisfy specific user goals, such as finding a…

Computation and Language · Computer Science 2023-08-29 Wen-Yu Chang , Yun-Nung Chen

A significant application of Large Language Models (LLMs), like ChatGPT, is their deployment as chat agents, which respond to human inquiries across a variety of domains. While current LLMs proficiently answer general questions, they often…

Computation and Language · Computer Science 2024-04-16 Lang Cao

This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an unified framework for representing and manipulating…

Computation and Language · Computer Science 2020-05-12 Jonathan P. Chang , Caleb Chiam , Liye Fu , Andrew Z. Wang , Justine Zhang , Cristian Danescu-Niculescu-Mizil

Many efforts have been made to construct dialog systems for different types of conversations, such as task-oriented dialog (TOD) and open-domain dialog (ODD). To better mimic human-level conversations that usually fuse various dialog modes,…

Computation and Language · Computer Science 2023-08-01 Miaoran Li , Baolin Peng , Michel Galley , Jianfeng Gao , Zhu Zhang

End-to-end Task-Oriented Dialog (TOD) systems typically require extensive training datasets to perform well. In contrast, large language model (LLM) based TOD systems can excel even with limited data due to their ability to learn tasks…

Computation and Language · Computer Science 2024-10-21 Vishal Vivek Saley , Rocktim Jyoti Das , Dinesh Raghu , Mausam

Task-oriented dialogue is often decomposed into three tasks: understanding user input, deciding actions, and generating a response. While such decomposition might suggest a dedicated model for each sub-task, we find a simple, unified…

Computation and Language · Computer Science 2022-04-14 Ehsan Hosseini-Asl , Bryan McCann , Chien-Sheng Wu , Semih Yavuz , Richard Socher

The goal of building intelligent dialogue systems has largely been separately pursued under two motives: task-oriented dialogue (TOD) systems, and open-domain systems for chit-chat (CC). Although previous TOD dialogue systems work well in…

Computation and Language · Computer Science 2022-05-13 Changhong Yu , Chunhong Zhang , Qi Sun

This paper explores SynTOD, a new synthetic data generation approach for developing end-to-end Task-Oriented Dialogue (TOD) Systems capable of handling complex tasks such as intent classification, slot filling, conversational…

Computation and Language · Computer Science 2024-04-24 Chris Samarinas , Pracha Promthaw , Atharva Nijasure , Hansi Zeng , Julian Killingback , Hamed Zamani

Much recent progress in task-oriented dialogue (ToD) systems has been driven by available annotation data across multiple domains for training. Over the last few years, there has been a move towards data curation for multilingual ToD…

Computation and Language · Computer Science 2022-04-04 Bosheng Ding , Junjie Hu , Lidong Bing , Sharifah Mahani Aljunied , Shafiq Joty , Luo Si , Chunyan Miao

Task-oriented dialogue (TOD) systems are experiencing a revolution driven by Large Language Models (LLMs), yet the evaluation methodologies for these systems remain insufficient for their growing sophistication. While traditional automatic…

Computation and Language · Computer Science 2025-07-17 Emre Can Acikgoz , Carl Guo , Suvodip Dey , Akul Datta , Takyoung Kim , Gokhan Tur , Dilek Hakkani-Tür

Research on (multi-domain) task-oriented dialog (TOD) has predominantly focused on the English language, primarily due to the shortage of robust TOD datasets in other languages, preventing the systematic investigation of cross-lingual…

Computation and Language · Computer Science 2022-05-24 Chia-Chien Hung , Anne Lauscher , Ivan Vulić , Simone Paolo Ponzetto , Goran Glavaš