Related papers: Proactive Moderation of Online Discussions: Existi…
Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling…
Online Social Networks (OSNs) widely adopt content moderation to mitigate the spread of abusive and toxic discourse. Nonetheless, the real effectiveness of moderation interventions remains unclear due to the high cost of data collection and…
Reddit has found its communities playing a prominent role in originating and propagating problematic socio-political discourse. Reddit administrators have generally struggled to prevent or contain such discourse for several reasons…
Engaging learners in dialogue around controversial issues is essential for examining diverse values and perspectives in pluralistic societies. While prior research has identified productive discussion moves mainly in STEM-oriented contexts,…
Online power-asymmetric conflicts are prevalent, and most platforms rely on human moderators to conduct moderation currently. Previous studies have been continuously focusing on investigating human moderation biases in different scenarios,…
Online communities serve as essential support channels for People Who Use Drugs (PWUD), providing access to peer support and harm reduction information. The moderation of these communities involves consequential decisions affecting member…
Modelling the complex dynamics of online social platforms is critical for addressing challenges such as hate speech and misinformation. While Discussion Transformers, which model conversations as graph structures, have emerged as a…
Content moderation practices and technologies need to change over time as requirements and community expectations shift. However, attempts to restructure existing moderation practices can be difficult, especially for platforms that rely on…
Content moderation (removing or limiting the distribution of posts based on their contents) is one tool social networks use to fight problems such as harassment and disinformation. Manually screening all content is usually impractical given…
In recent years social media has become an increasingly popular tool for communication. People use it to share their ideas, exchange information, and discuss thoughts. Given its prevalence and widespread reach, social media must remain a…
While online communities have become increasingly important over the years, the moderation of user-generated content is still performed mostly manually. Automating this task is an important step in reducing the financial cost associated…
Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content.…
The proliferation of harmful content on online platforms is a major societal problem, which comes in many different forms including hate speech, offensive language, bullying and harassment, misinformation, spam, violence, graphic content,…
Accurately estimating how users respond to moderation interventions is paramount for developing effective and user-centred moderation strategies. However, this requires a clear understanding of which user characteristics are associated with…
Despite the common use of rule-based tools for online content moderation, human moderators still spend a lot of time monitoring them to ensure that they work as intended. Based on surveys and interviews with Reddit moderators who use…
Online social media platforms use automated moderation systems to remove or reduce the visibility of rule-breaking content. While previous work has documented the importance of manual content moderation, the effects of automated content…
Harmful content detection models tend to have higher false positive rates for content from marginalized groups. In the context of marginal abuse modeling on Twitter, such disproportionate penalization poses the risk of reduced visibility,…
Past research shows that users benefit from systems that support them in their writing and exploration tasks. The autosuggestion feature of Web search engines is an example of such a system: It helps users in formulating their queries by…
Today, social media platforms are significant sources of news and political communication, but their role in spreading misinformation has raised significant concerns. In response, these platforms have implemented various content moderation…
Moderation of user-generated content in an online community is a challenge that has great socio-economical ramifications. However, the costs incurred by delegating this work to human agents are high. For this reason, an automatic system…