Related papers: Proactive Moderation of Online Discussions: Existi…

Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…

Shortcomings of current models of moderation have driven policy makers, scholars, and technologists to speculate about alternative models of content moderation. While alternative models provide hope for the future of online spaces, they can…

The spread of toxic content on online platforms presents complex challenges that call for both theoretical insight and practical tools to test intervention strategies. In this novel research paper, we introduce a simulation-based framework…

One of the main challenges online social systems face is the prevalence of antisocial behavior, such as harassment and personal attacks. In this work, we introduce the task of predicting from the very start of a conversation whether it will…

Online communities rely on a mix of platform policies and community-authored rules to define acceptable behavior and maintain order. However, these rules vary widely across communities, evolve over time, and are enforced inconsistently,…

The proliferation of harmful and offensive content is a problem that many online platforms face today. One of the most common approaches for moderating offensive content online is via the identification and removal after it has been posted,…

Hateful comments are prevalent on social media platforms. Although tools for automatically detecting, flagging, and blocking such false, offensive, and harmful content online have lately matured, such reactive and brute force methods alone…

Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…

In health-related topics, user toxicity in online discussions frequently becomes a source of social conflict or promotion of dangerous, unscientific behaviour; common approaches for battling it include different forms of detection, flagging…

Political online participation in the form of discussing political issues and exchanging opinions among citizens is gaining importance with more and more formats being held digitally. To come to a decision, a thorough discussion and…

Voice-based discussion forums where users can record audio messages which are then published for other users to listen and comment, are often moderated to ensure that the published audios are of good quality, relevant, and adhere to…

Content moderation plays a critical role in shaping safe and inclusive online environments, balancing platform standards, user expectations, and regulatory frameworks. Traditionally, this process involves operationalising policies into…

Social media platforms are often criticized for fostering antisocial behavior rather than prosocial behavior. Yet, testing interventions to encourage prosocial dispositions, such as open-mindedness, has been hindered by researchers' limited…

A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…

Online communities are constantly growing, with dozens of platforms housing millions of users. Large and small communities alike rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of…

Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…

Social media platforms have been widely linked to societal harms, including rising polarization and the erosion of constructive debate. Can these problems be mitigated through prosocial interventions? We address this question using a novel…

A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and…

Current online moderation follows a one-size-fits-all approach, where each intervention is applied in the same way to all users. This naive approach is challenged by established socio-behavioral theories and by recent empirical results that…

During deliberation processes, mediators and facilitators typically need to select a small and representative set of opinions later used to produce digestible reports for stakeholders. In online deliberation platforms, algorithmic selection…