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This paper introduces the SAMSum Corpus, a new dataset with abstractive dialogue summaries. We investigate the challenges it poses for automated summarization by testing several models and comparing their results with those obtained on a…
With the recent advances in social media, the use of NLP techniques in social media data analysis has become an emerging research direction. Business organizations can particularly benefit from such an analysis of social media discourse,…
While the NLP community has produced numerous summarization benchmarks, none provide the rich annotations required to simultaneously address many important problems related to control and reliability. We introduce a Wikipedia-derived…
We propose to augment rating based recommender systems by providing the user with additional information which might help him in his choice or in the understanding of the recommendation. We consider here as a new task, the generation of…
With the increasing amount of problematic peer reviews in top AI conferences, the community is urgently in need of automatic quality control measures. In this paper, we restrict our attention to substantiation -- one popular quality aspect…
As more than 70$\%$ of reviews in the existing opinion summary data set are positive, current opinion summarization approaches are reluctant to generate negative summaries given the input of negative texts. To address such sentiment bias, a…
Opinion summarization from online product reviews is a challenging task, which involves identifying opinions related to various aspects of the product being reviewed. While previous works require additional human effort to identify relevant…
Multi-document summaritazion is the process of taking multiple texts as input and producing a short summary text based on the content of input texts. Up until recently, multi-document summarizers are mostly supervised extractive. However,…
This paper presents ClinicSum, a novel framework designed to automatically generate clinical summaries from patient-doctor conversations. It utilizes a two-module architecture: a retrieval-based filtering module that extracts Subjective,…
Product reviews summarization is a type of Multi-Document Summarization (MDS) task in which the summarized document sets are often far larger than in traditional MDS (up to tens of thousands of reviews). We highlight this difference and…
Opinion summarization in e-commerce encapsulates the collective views of numerous users about a product based on their reviews. Typically, a product on an e-commerce platform has thousands of reviews, each review comprising around 10-15…
Opinion summarization provides an important solution for summarizing opinions expressed among a large number of reviews. However, generating aspect-specific and general summaries is challenging due to the lack of annotated data. In this…
Review-based Product Question Answering (PQA) allows e-commerce platforms to automatically address customer queries by leveraging insights from user reviews. However, existing PQA systems generate answers with only a single perspective,…
Reviews are central to how travelers evaluate products on online marketplaces, yet existing summarization research often emphasizes end-to-end quality while overlooking benchmark reliability and the practical utility of granular insights.…
Multi-document summarization entails producing concise synopses of collections of inputs. For some applications, the synopsis should accurately synthesize inputs with respect to a key aspect, e.g., a synopsis of film reviews written about a…
Online product reviews contain rich but noisy signals that overwhelm users and hinder effective decision-making. Existing LLM-based summarizers remain generic and fail to account for individual preferences, limiting their practical utility.…
Evaluating text summarization has been a challenging task in natural language processing (NLP). Automatic metrics which heavily rely on reference summaries are not suitable in many situations, while human evaluation is time-consuming and…
With the rapid advancement of Natural Language Processing in recent years, numerous studies have shown that generic summaries generated by Large Language Models (LLMs) can sometimes surpass those annotated by experts, such as journalists,…
Opinion summarization is the task of creating summaries capturing popular opinions from user reviews. In this paper, we introduce Geodesic Summarizer (GeoSumm), a novel system to perform unsupervised extractive opinion summarization.…
Many organizations require their customer-care agents to manually summarize their conversations with customers. These summaries are vital for decision making purposes of the organizations. The perspective of the summary that is required to…