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Root Cause Analysis (RCA) of any service-disrupting incident is one of the most critical as well as complex tasks in IT processes, especially for cloud industry leaders like Salesforce. Typically RCA investigation leverages data-sources…

Information Retrieval · Computer Science 2022-04-26 Amrita Saha , Steven C. H. Hoi

Root Cause Analysis (RCA) is a quality management method that aims to systematically investigate and identify the cause-and-effect relationships of problems and their underlying causes. Traditional methods are based on the analysis of…

Machine Learning · Computer Science 2024-07-24 Lucas Possner , Lukas Bahr , Leonard Roehl , Christoph Wehner , Sophie Groeger

Root Cause Analysis (RCA) in the manufacturing of electric vehicles is the process of identifying fault causes. Traditionally, the RCA is conducted manually, relying on process expert knowledge. Meanwhile, sensor networks collect…

Artificial Intelligence · Computer Science 2024-02-02 Christoph Wehner , Maximilian Kertel , Judith Wewerka

Business Intelligence and Analytics (BI&A) is the process of extracting and predicting business-critical insights from data. Traditional BI focused on data collection, extraction, and organization to enable efficient query processing for…

Artificial Intelligence · Computer Science 2017-04-12 Quoc Duy Vo , Jaya Thomas , Shinyoung Cho , Pradipta De , Bong Jun Choi , Lee Sael

Machine learning tasks entail the use of complex computational pipelines to reach quantitative and qualitative conclusions. If some of the activities in a pipeline produce erroneous or uninformative outputs, the pipeline may fail or produce…

Machine Learning · Computer Science 2020-02-13 Raoni Lourenço , Juliana Freire , Dennis Shasha

Root Cause Analysis (RCA) is a crucial aspect of incident management in large-scale cloud services. While the term root cause analysis or RCA has been widely used, different studies formulate the task differently. This is because the term…

Software Engineering · Computer Science 2025-10-23 Aoyang Fang , Haowen Yang , Haoze Dong , Qisheng Lu , Junjielong Xu , Pinjia He

Fault diagnosis is critical in many domains, as faults may lead to safety threats or economic losses. In the field of online service systems, operators rely on enormous monitoring data to detect and mitigate failures. Quickly recognizing a…

Software Engineering · Computer Science 2022-06-14 Mingjie Li , Zeyan Li , Kanglin Yin , Xiaohui Nie , Wenchi Zhang , Kaixin Sui , Dan Pei

Root Cause Analysis (RCA) is becoming ever more critical as modern systems grow in complexity, volume of data, and interdependencies. While traditional RCA methods frequently rely on correlation-based or rule-based techniques, these…

Artificial Intelligence · Computer Science 2025-03-04 Ahmed Dawoud , Shravan Talupula

Modern applications are built as large, distributed systems spanning numerous modules, teams, and data centers. Despite robust engineering and recovery strategies, failures and performance issues remain inevitable, risking significant…

This paper proposes an approach to analyze an event log of a business process in order to generate case-level recommendations of treatments that maximize the probability of a given outcome. Users classify the attributes in the event log…

Machine Learning · Computer Science 2020-09-04 Zahra Dasht Bozorgi , Irene Teinemaa , Marlon Dumas , Marcello La Rosa , Artem Polyvyanyy

Data analysis for scientific experiments and enterprises, large-scale simulations, and machine learning tasks all entail the use of complex computational pipelines to reach quantitative and qualitative conclusions. If some of the activities…

Databases · Computer Science 2020-04-15 Raoni Lourenço , Juliana Freire , Dennis Shasha

Root cause analysis (RCA) is crucial for enhancing the reliability and performance of complex systems. However, progress in this field has been hindered by the lack of large-scale, open-source datasets tailored for RCA. To bridge this gap,…

Artificial Intelligence · Computer Science 2025-05-20 Lecheng Zheng , Zhengzhang Chen , Dongjie Wang , Chengyuan Deng , Reon Matsuoka , Haifeng Chen

Root Cause Analysis (RCA) is essential for pinpointing the root causes of failures in microservice systems. Traditional data-driven RCA methods are typically limited to offline applications due to high computational demands, and existing…

Machine Learning · Computer Science 2025-12-17 Lecheng Zheng , Zhengzhang Chen , Haifeng Chen

Ensuring the reliability and availability of complex networked services demands effective root cause analysis (RCA) across cloud environments, data centers, and on-premises networks. Traditional RCA methods, which involve manual inspection…

Networking and Internet Architecture · Computer Science 2025-07-08 Alexander Shan , Jasleen Kaur , Rahul Singh , Tarun Banka , Raj Yavatkar , T. Sridhar

The research identifies association rules that can inform marketing strategies and enhance operational efficiency. A structured methodology is applied to extract and interpret meaningful relationships within transactional data, emphasizing…

Databases · Computer Science 2024-12-30 Marina Kholod , Nikita Mokrenko

Business Processes, i.e., a set of coordinated tasks and activities to achieve a business goal, and their continuous improvements are key to the operation of any organization. In banking, business processes are increasingly dynamic as…

Computers and Society · Computer Science 2020-09-30 Shahabodin Khadivi Zand

Automation and computer intelligence to support complex human decisions becomes essential to manage large and distributed systems in the Cloud and IoT era. Understanding the root cause of an observed symptom in a complex system has been a…

Artificial Intelligence · Computer Science 2017-07-04 Marc Solé , Victor Muntés-Mulero , Annie Ibrahim Rana , Giovani Estrada

To keep modern Radio Access Networks (RAN) running smoothly, operators need to spot the real-world triggers behind Service-Level Agreement (SLA) breaches well before customers feel them. We introduce an AI/ML pipeline that does two things…

Networking and Internet Architecture · Computer Science 2025-11-25 Chenhua Shi , Joji Philip , Subhadip Bandyopadhyay , Jayanta Choudhury

Root cause analysis is one of the most crucial operations in software reliability regarding system performance diagnostic. It aims to identify the root causes of system performance anomalies, allowing the resolution or the future prevention…

Software Engineering · Computer Science 2025-01-22 Andrea Tonon , Meng Zhang , Bora Caglayan , Fei Shen , Tong Gui , MingXue Wang , Rong Zhou

Root Cause Analysis (RCA) is becoming increasingly crucial for ensuring the reliability of microservice systems. However, performing RCA on modern microservice systems can be challenging due to their large scale, as they usually comprise…

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