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Neural models for abstractive summarization tend to generate output that is fluent and well-formed but lacks semantic faithfulness, or factuality, with respect to the input documents. In this paper, we analyze the tradeoff between…

Computation and Language · Computer Science 2023-04-26 Markus Dreyer , Mengwen Liu , Feng Nan , Sandeep Atluri , Sujith Ravi

Recent pre-trained abstractive summarization systems have started to achieve credible performance, but a major barrier to their use in practice is their propensity to output summaries that are not faithful to the input and that contain…

Computation and Language · Computer Science 2021-04-12 Tanya Goyal , Greg Durrett

Factual inconsistencies in generated summaries severely limit the practical applications of abstractive dialogue summarization. Although significant progress has been achieved by using pre-trained models, substantial amounts of hallucinated…

Computation and Language · Computer Science 2023-05-10 Xiangru Tang , Arjun Nair , Borui Wang , Bingyao Wang , Jai Desai , Aaron Wade , Haoran Li , Asli Celikyilmaz , Yashar Mehdad , Dragomir Radev

Summaries of medical text shall be faithful by being consistent and factual with source inputs, which is an important but understudied topic for safety and efficiency in healthcare. In this paper, we investigate and improve faithfulness in…

Computation and Language · Computer Science 2023-11-10 Nan Zhang , Yusen Zhang , Wu Guo , Prasenjit Mitra , Rui Zhang

Human evaluation has been the gold standard for checking faithfulness in abstractive summarization. However, with a challenging source domain like narrative, multiple annotators can agree a summary is faithful, while missing details that…

Artificial Intelligence · Computer Science 2025-04-02 Melanie Subbiah , Faisal Ladhak , Akankshya Mishra , Griffin Adams , Lydia B. Chilton , Kathleen McKeown

Automatic dialogue summarization is a well-established task with the goal of distilling the most crucial information from human conversations into concise textual summaries. However, most existing research has predominantly focused on…

Computation and Language · Computer Science 2024-05-06 Yongxin Zhou , Fabien Ringeval , François Portet

It is well known that the standard likelihood training and approximate decoding objectives in neural text generation models lead to less human-like responses for open-ended tasks such as language modeling and story generation. In this paper…

Computation and Language · Computer Science 2020-05-05 Joshua Maynez , Shashi Narayan , Bernd Bohnet , Ryan McDonald

Unlike extractive summarization, abstractive summarization has to fuse different parts of the source text, which inclines to create fake facts. Our preliminary study reveals nearly 30% of the outputs from a state-of-the-art neural…

Information Retrieval · Computer Science 2017-11-15 Ziqiang Cao , Furu Wei , Wenjie Li , Sujian Li

While human evaluation remains best practice for accurately judging the faithfulness of automatically-generated summaries, few solutions exist to address the increased difficulty and workload when evaluating long-form summaries. Through a…

Computation and Language · Computer Science 2023-02-01 Kalpesh Krishna , Erin Bransom , Bailey Kuehl , Mohit Iyyer , Pradeep Dasigi , Arman Cohan , Kyle Lo

Recently, various neural encoder-decoder models pioneered by Seq2Seq framework have been proposed to achieve the goal of generating more abstractive summaries by learning to map input text to output text. At a high level, such neural models…

Computation and Language · Computer Science 2023-04-11 Yichong Huang , Xiachong Feng , Xiaocheng Feng , Bing Qin

We report the results of DialogSum Challenge, the shared task on summarizing real-life scenario dialogues at INLG 2022. Four teams participate in this shared task and three submit their system reports, exploring different methods to improve…

Computation and Language · Computer Science 2022-09-07 Yulong Chen , Naihao Deng , Yang Liu , Yue Zhang

The problems of unfaithful summaries have been widely discussed under the context of abstractive summarization. Though extractive summarization is less prone to the common unfaithfulness issues of abstractive summaries, does that mean…

Computation and Language · Computer Science 2023-05-31 Shiyue Zhang , David Wan , Mohit Bansal

Missing information is a common issue of dialogue summarization where some information in the reference summaries is not covered in the generated summaries. To address this issue, we propose to utilize natural language inference (NLI)…

Computation and Language · Computer Science 2023-01-26 Kung-Hsiang Huang , Siffi Singh , Xiaofei Ma , Wei Xiao , Feng Nan , Nicholas Dingwall , William Yang Wang , Kathleen McKeown

Despite the success achieved in neural abstractive summarization based on pre-trained language models, one unresolved issue is that the generated summaries are not always faithful to the input document. There are two possible causes of the…

Computation and Language · Computer Science 2022-10-06 Xiuying Chen , Mingzhe Li , Xin Gao , Xiangliang Zhang

Dialogue summarization is a challenging task with significant practical value in customer service, meeting analysis, and conversational AI. Although large language models (LLMs) have achieved substantial progress in summarization tasks, the…

Computation and Language · Computer Science 2025-07-04 Keyan Jin , Yapeng Wang , Leonel Santos , Tao Fang , Xu Yang , Sio Kei Im , Hugo Gonçalo Oliveira

Despite recent progress in abstractive summarization, systems still suffer from faithfulness errors. While prior work has proposed models that improve faithfulness, it is unclear whether the improvement comes from an increased level of…

Computation and Language · Computer Science 2022-04-22 Faisal Ladhak , Esin Durmus , He He , Claire Cardie , Kathleen McKeown

Dialogue summarization helps readers capture salient information from long conversations in meetings, interviews, and TV series. However, real-world dialogues pose a great challenge to current summarization models, as the dialogue length…

Computation and Language · Computer Science 2021-09-13 Yusen Zhang , Ansong Ni , Tao Yu , Rui Zhang , Chenguang Zhu , Budhaditya Deb , Asli Celikyilmaz , Ahmed Hassan Awadallah , Dragomir Radev

Modern summarization models generate highly fluent but often factually unreliable outputs. This motivated a surge of metrics attempting to measure the factuality of automatically generated summaries. Due to the lack of common benchmarks,…

Computation and Language · Computer Science 2021-07-27 Artidoro Pagnoni , Vidhisha Balachandran , Yulia Tsvetkov

Factual consistency is an important quality in dialogue summarization. Large language model (LLM)-based automatic text summarization models generate more factually consistent summaries compared to those by smaller pretrained language…

Computation and Language · Computer Science 2024-06-24 Rongxin Zhu , Jey Han Lau , Jianzhong Qi

Abstractive dialogue summarization is the task of distilling conversations into informative and concise summaries. Although reviews have been conducted on this topic, there is a lack of comprehensive work detailing the challenges of…

Computation and Language · Computer Science 2025-04-25 Frederic Kirstein , Jan Philip Wahle , Bela Gipp , Terry Ruas