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With the recent growth of conversational systems and intelligent assistants such as Apple Siri and Google Assistant, mobile devices are becoming even more pervasive in our lives. As a consequence, users are getting engaged with the mobile…

Information Retrieval · Computer Science 2018-07-16 Mohammad Aliannejadi , Hamed Zamani , Fabio Crestani , W. Bruce Croft

The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, as of yet, there is little empirical evidence in regard to specific problems users face when…

Human-Computer Interaction · Computer Science 2020-02-05 Malin Eiband , Sarah Theres Völkel , Daniel Buschek , Sophia Cook , Heinrich Hussmann

In-app advertising closely relates to app revenue. Reckless ad integration could adversely impact app reliability and user experience, leading to loss of income. It is very challenging to balance the ad revenue and user experience for app…

Computers and Society · Computer Science 2020-08-28 Cuiyun Gao , Jichuan Zeng , David Lo , Xin Xia , Irwin King , Michael R. Lyu

App reviews reflect various user requirements that can aid in planning maintenance tasks. Recently, proposed approaches for automatically classifying user reviews rely on machine learning algorithms. A previous study demonstrated that…

Software Engineering · Computer Science 2025-07-15 Yasaman Abedini , Abbas Heydarnoori

In recent years, mobile applications have become indispensable tools for managing various aspects of life. From enhancing productivity to providing personalized entertainment, mobile apps have revolutionized people's daily routines. Despite…

Software Engineering · Computer Science 2026-01-30 Shashiwadana Nirmania , Garima Sharma , Hourieh Khalajzadeh , Mojtaba Shahin

Human values such as honesty, social responsibility, fairness, privacy, and the like are things considered important by individuals and society. Software systems, including mobile software applications (apps), may ignore or violate such…

Release planning for mobile apps has recently become an area of active research. Prior research in this area concentrated on the analysis of release notes and on tracking user reviews to support app evolution with issue trackers. However,…

Software Engineering · Computer Science 2022-10-18 Chong Wang , Tianyang Liu , Peng Liang , Maya Daneva , Marten van Sinderen

Ubiquitous technologies such as mobile software applications (mobile apps) have a tremendous influence on the evolution of the social, cultural, economic, and political facets of life in society. Mobile apps fulfil many practical purposes…

Software Engineering · Computer Science 2020-12-21 Humphrey O. Obie , Waqar Hussain , Xin Xia , John Grundy , Li Li , Burak Turhan , Jon Whittle , Mojtaba Shahin

It is known that user-centered approaches to requirements engineering in general lead to a better suited product for the end-users. LLM4RE provides promising approaches to support the requirements elicitation process (e.g. classification of…

Software Engineering · Computer Science 2026-05-14 Cedric Wellhausen , Laura Reinhardt , Kurt Schneider

PDFs remain the dominant format for scholarly communication, despite significant accessibility challenges for blind and low-vision users. While various tools attempt to evaluate PDF accessibility, there is no standardized methodology to…

Human-Computer Interaction · Computer Science 2025-09-24 Anukriti Kumar , Tanushree Padath , Lucy Lu Wang

With the ever-growing expansion of mobile technology worldwide, there is an increasing need for accommodation for those who are disabled. This project explores how machine learning and computer vision could be utilized to improve…

Human-Computer Interaction · Computer Science 2024-04-02 Jasur Shukurov

Mobile apps are one of the building blocks of the mobile digital economy. A differentiating feature of mobile apps to traditional enterprise software is online reviews, which are available on app marketplaces and represent a valuable source…

Applications · Statistics 2018-02-20 Shawn Mankad , Shengli Hu , Anandasivam Gopal

This study is motivated by two key considerations: the significant benefits mobile applications offer individuals and businesses, and the limited empirical research on usability challenges. To address this gap, we conducted structured…

Human-Computer Interaction · Computer Science 2025-06-03 Pawel Weichbroth

Accessibility reviews provide valuable insights into both the limitations and benefits experienced by users with disabilities when using virtual reality (VR) applications. However, a comprehensive investigation into VR accessibility for…

Software Engineering · Computer Science 2025-08-27 Yi Wang , Chetan Arora , Xiao Liu , Thuong Hoang , ZHengxin Zhang , Henry Been Lirn Duh , John Grundy

Recommendation systems are an important units in today's e-commerce applications, such as targeted advertising, personalized marketing and information retrieval. In recent years, the importance of contextual information has motivated…

Information Retrieval · Computer Science 2016-07-29 Tal Hadad

Mobile applications (apps) often suffer from failure nowadays. Developers usually pay more attention to the failure that is perceived by users and compromises the user experience. Existing approaches focus on mining large volume logs to…

Software Engineering · Computer Science 2021-03-25 Deyu Tian

In the Google Play store, an introduction page is associated with every mobile application (app) for users to acquire its details, including screenshots, description, reviews, etc. However, it remains a challenge to identify what items…

Human-Computer Interaction · Computer Science 2017-03-08 He Jiang , Hongjing Ma , Zhilei Ren , Jingxuan Zhang , Xiaochen Li

Millions of mobile apps are available in app stores, such as Apple's App Store and Google Play. For a mobile app, it would be increasingly challenging to stand out from the enormous competitors and become prevalent among users. Good user…

Software Engineering · Computer Science 2020-08-25 Cuiyun Gao , Jichuan Zeng , Zhiyuan Wen , David Lo , Xin Xia , Irwin King , Michael R. Lyu

User Experience (UX) evaluation methods that are commonly used with hearing users may not be functional or effective for Deaf users. This is because these methods are primarily designed for users with hearing abilities, which can create…

Human-Computer Interaction · Computer Science 2025-07-31 A. E. Fuentes-Cortázar , A. Rivera-Hernández , J. R. Rojano-Cáceres

As the popularity of Smart Televisions (TVs) and interactive Smart TV applications (apps) has recently grown, the usability of these apps has become an important quality characteristic. Previous studies examined Smart TV apps from a…

Software Engineering · Computer Science 2020-04-06 Miroslav Bures , Miroslav Macik , Bestoun S. Ahmed , Vaclav Rechtberger , Pavel Slavik