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Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialogue datasets often lack strategic guidance, and real-world…

Computation and Language · Computer Science 2025-11-11 Jie Zhu , Huaixia Dou , Junhui Li , Lifan Guo , Feng Chen , Chi Zhang , Fang Kong

Recently, the advent of large language models (LLMs) has revolutionized generative agents. Among them, Role-Playing Conversational Agents (RPCAs) attract considerable attention due to their ability to emotionally engage users. However, the…

Computation and Language · Computer Science 2024-01-10 Quan Tu , Shilong Fan , Zihang Tian , Rui Yan

We study conversational dialog in which there are many possible responses to a given history. We present the MultiTalk Dataset, a corpus of over 320,000 sentences of written conversational dialog that balances a high branching factor (10)…

Computation and Language · Computer Science 2021-02-03 Yao Dou , Maxwell Forbes , Ari Holtzman , Yejin Choi

Standard multi-task benchmarks are essential for developing pretraining models that can generalize to various downstream tasks. Existing benchmarks for natural language processing (NLP) usually focus only on understanding or generating…

Computation and Language · Computer Science 2022-01-19 Jian Guan , Zhuoer Feng , Yamei Chen , Ruilin He , Xiaoxi Mao , Changjie Fan , Minlie Huang

Contextual commonsense inference is the task of generating various types of explanations around the events in a dyadic dialogue, including cause, motivation, emotional reaction, and others. Producing a coherent and non-trivial explanation…

Computation and Language · Computer Science 2022-11-04 Siqi Shen , Deepanway Ghosal , Navonil Majumder , Henry Lim , Rada Mihalcea , Soujanya Poria

In this paper, we provide a bilingual parallel human-to-human recommendation dialog dataset (DuRecDial 2.0) to enable researchers to explore a challenging task of multilingual and cross-lingual conversational recommendation. The difference…

Computation and Language · Computer Science 2021-09-21 Zeming Liu , Haifeng Wang , Zheng-Yu Niu , Hua Wu , Wanxiang Che

Memes are widely used in online social interactions, providing vivid, intuitive, and often humorous means to express intentions and emotions. Existing dialogue datasets are predominantly limited to either manually annotated or pure-text…

Computation and Language · Computer Science 2025-07-02 Yuheng Wang , Xianhe Tang , Pufeng Huang

We investigate the task of modeling open-domain, multi-turn, unstructured, multi-participant, conversational dialogue. We specifically study the effect of incorporating different elements of the conversation. Unlike previous efforts, which…

Computation and Language · Computer Science 2016-06-02 Rami Al-Rfou , Marc Pickett , Javier Snaider , Yun-hsuan Sung , Brian Strope , Ray Kurzweil

Offensive language detection is increasingly crucial for maintaining a civilized social media platform and deploying pre-trained language models. However, this task in Chinese is still under exploration due to the scarcity of reliable…

Computation and Language · Computer Science 2022-10-20 Jiawen Deng , Jingyan Zhou , Hao Sun , Chujie Zheng , Fei Mi , Helen Meng , Minlie Huang

Despite extensive research on textual and visual disambiguation, disambiguation through speech (DTS) remains underexplored. This is largely due to the lack of high-quality datasets that pair spoken sentences with richly ambiguous text. To…

Computation and Language · Computer Science 2025-06-10 Haotian Guo , Jing Han , Yongfeng Tu , Shihao Gao , Shengfan Shen , Wulong Xiang , Weihao Gan , Zixing Zhang

Turn-taking, aiming to decide when the next speaker can start talking, is an essential component in building human-robot spoken dialogue systems. Previous studies indicate that multimodal cues can facilitate this challenging task. However,…

Audio and Speech Processing · Electrical Eng. & Systems 2022-04-22 Jiudong Yang , Peiying Wang , Yi Zhu , Mingchao Feng , Meng Chen , Xiaodong He

The goal of building intelligent dialogue systems has largely been separately pursued under two motives: task-oriented dialogue (TOD) systems, and open-domain systems for chit-chat (CC). Although previous TOD dialogue systems work well in…

Computation and Language · Computer Science 2022-05-13 Changhong Yu , Chunhong Zhang , Qi Sun

This paper introduces QAConv, a new question answering (QA) dataset that uses conversations as a knowledge source. We focus on informative conversations, including business emails, panel discussions, and work channels. Unlike open-domain…

Computation and Language · Computer Science 2022-04-18 Chien-Sheng Wu , Andrea Madotto , Wenhao Liu , Pascale Fung , Caiming Xiong

In this paper, we focus on studying robustness evaluation of Chinese question matching. Most of the previous work on analyzing robustness issue focus on just one or a few types of artificial adversarial examples. Instead, we argue that it…

Computation and Language · Computer Science 2022-05-26 Hongyu Zhu , Yan Chen , Jing Yan , Jing Liu , Yu Hong , Ying Chen , Hua Wu , Haifeng Wang

Conversational analytics has been on the forefront of transformation driven by the advances in Speech and Natural Language Processing techniques. Rapid adoption of Large Language Models (LLMs) in the analytics field has taken the problems…

Computation and Language · Computer Science 2025-08-27 Igor Shalyminov , Hang Su , Jake Vincent , Siffi Singh , Jason Cai , James Gung , Raphael Shu , Saab Mansour

Large Language Models (LLMs) have achieved remarkable success across a wide range of natural language processing tasks. However, Chinese LLMs face unique challenges, primarily due to the dominance of unstructured free text and the lack of…

Computation and Language · Computer Science 2025-10-08 Chengwei Wu , Jiapu Wang , Mingyang Gao , Xingrui Zhuo , Jipeng Guo , Runlin Lei , Haoran Luo , Tianyu Chen , Haoyi Zhou , Shirui Pan , Zechao Li

Fact-checking is an essential tool to mitigate the spread of misinformation and disinformation. We introduce the task of fact-checking in dialogue, which is a relatively unexplored area. We construct DialFact, a testing benchmark dataset of…

Computation and Language · Computer Science 2022-03-25 Prakhar Gupta , Chien-Sheng Wu , Wenhao Liu , Caiming Xiong

Unlike well-structured text, such as news reports and encyclopedia articles, dialogue content often comes from two or more interlocutors, exchanging information with each other. In such a scenario, the topic of a conversation can vary upon…

Computation and Language · Computer Science 2021-09-13 Junpeng Liu , Yanyan Zou , Hainan Zhang , Hongshen Chen , Zhuoye Ding , Caixia Yuan , Xiaojie Wang

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are…

Computation and Language · Computer Science 2023-08-01 Sarah E. Finch , James D. Finch , Jinho D. Choi

Building an end-to-end conversational agent for multi-domain task-oriented dialogues has been an open challenge for two main reasons. First, tracking dialogue states of multiple domains is non-trivial as the dialogue agent must obtain…

Computation and Language · Computer Science 2020-11-17 Hung Le , Doyen Sahoo , Chenghao Liu , Nancy F. Chen , Steven C. H. Hoi