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Customers interacting with product search engines are increasingly formulating information-seeking queries. Frequently Asked Question (FAQ) retrieval aims to retrieve common question-answer pairs for a user query with question intent.…

Computation and Language · Computer Science 2023-06-07 Zhiyu Chen , Jason Choi , Besnik Fetahu , Oleg Rokhlenko , Shervin Malmasi

Inside a challenge of ideas there are several phases in a Creative Support System (CSS), they are problem analysis, ideation, evaluation, and implementation. Our problem: we need a full semantic lexical database SLD in an oral (voice) and…

Information Theory · Computer Science 2025-04-08 Pedro Chávez Barrios , Davy Monticolo , Sahbi Sidhom

Query categorization is an essential part of query intent understanding in e-commerce search. A common query categorization task is to select the relevant fine-grained product categories in a product taxonomy. For frequent queries, rich…

Information Retrieval · Computer Science 2021-05-12 Ali Ahmadvand , Sayyed M. Zahiri , Simon Hughes , Khalifa Al Jadda , Surya Kallumadi , Eugene Agichtein

Understanding and modeling consumers' stylistic taste such as "sporty" is crucial for creating designs that truly connect with target audiences. However, capturing taste during the design process remains challenging because taste is…

Human-Computer Interaction · Computer Science 2026-01-27 Matthew K. Hong , Joey Li , Alexandre Filipowicz , Monica Van , Kalani Murakami , Yan-Ying Chen , Shiwali Mohan , Shabnam Hakimi , Matthew Klenk

Extracting valuable facts or informative summaries from multi-dimensional tables, i.e. insight mining, is an important task in data analysis and business intelligence. However, ranking the importance of insights remains a challenging and…

Computation and Language · Computer Science 2018-11-15 Qi Zeng , Liangchen Luo , Wenhao Huang , Yang Tang

Pretrained language models (PLMs) have made significant strides in various natural language processing tasks. However, the lack of interpretability due to their ``black-box'' nature poses challenges for responsible implementation. Although…

Computation and Language · Computer Science 2023-11-10 Zhen Tan , Lu Cheng , Song Wang , Yuan Bo , Jundong Li , Huan Liu

AI answer engines are a relatively new kind of information search tool: rather than returning a ranked list of documents, they generate an answer to a search question with inline citations to sources. But reading the cited sources is…

Human-Computer Interaction · Computer Science 2026-04-06 Hita Kambhamettu , Alyssa Hwang , Philippe Laban , Andrew Head

Assistive solutions for a better shopping experience can improve the quality of life of people, in particular also of visually impaired shoppers. We present a system that visually recognizes the fine-grained product classes of items on a…

Computer Vision and Pattern Recognition · Computer Science 2015-10-15 Marian George , Dejan Mircic , Gábor Sörös , Christian Floerkemeier , Friedemann Mattern

Today, more and more people are reporting allergies, which can range from simple reactions close to discomfort to anaphylactic shocks. Other people may not be allergic but avoid certain foods for personal reasons. Daily food shopping of…

Computers and Society · Computer Science 2023-01-06 Alina Govoruhina , Anastasija Nikiforova

Machine Learning's proliferation in critical fields such as healthcare, banking, and criminal justice has motivated the creation of tools which ensure trust and transparency in ML models. One such tool is Actionable Recourse (AR) for…

Machine Learning · Computer Science 2023-09-07 Jayanth Yetukuri , Ian Hardy , Yang Liu

Albeit, the implicit feedback based recommendation problem - when only the user history is available but there are no ratings - is the most typical setting in real-world applications, it is much less researched than the explicit feedback…

Machine Learning · Computer Science 2013-04-05 Balázs Hidasi , Domonkos Tikk

Textual documents need to be of good quality to ensure effective asynchronous communication in remote areas, especially during the COVID-19 pandemic. However, defining a preferred document structure (content and arrangement) for improving…

Digital Libraries · Computer Science 2023-05-03 Rina Kagawa , Masaki Matsubara , Rei Miyata , Takuya Matsuzaki , Yukino Baba , Yoko Yamakata

Performing effective preference-based data retrieval requires detailed and preferentially meaningful structurized information about the current user as well as the items under consideration. A common problem is that representations of items…

Artificial Intelligence · Computer Science 2011-01-13 Joachim Selke , Wolf-Tilo Balke

Watching instructional videos are often used to learn about procedures. Video captioning is one way of automatically collecting such knowledge. However, it provides only an indirect, overall evaluation of multimodal models with no…

Computation and Language · Computer Science 2020-10-12 Frank F. Xu , Lei Ji , Botian Shi , Junyi Du , Graham Neubig , Yonatan Bisk , Nan Duan

Intelligent assistants change the way people interact with computers and make it possible for people to search for products through conversations when they have purchase needs. During the interactions, the system could ask questions on…

Information Retrieval · Computer Science 2019-09-06 Keping Bi , Qingyao Ai , Yongfeng Zhang , W. Bruce Croft

Over the years customers' expectation of getting information instantaneously has given rise to the increased usage of channels like virtual assistants. Typically, customers try to get their questions answered by low-touch channels like…

Computation and Language · Computer Science 2021-09-08 Ankush Chopra , Prateek Nagwanshi , Sohom Ghosh

Recent advances in natural language processing and deep learning have accelerated the development of digital assistants. In conversational commerce, these assistants help customers find suitable products in online shops through natural…

Human-Computer Interaction · Computer Science 2024-10-03 Kevin Schott , Andrea Papenmeier , Daniel Hienert , Dagmar Kern

In this paper, we describe a method to tackle data sparsity and create recommendations in domains with limited knowledge about user preferences. We expand the variational autoencoder collaborative filtering from a single-domain to a…

Information Retrieval · Computer Science 2021-09-08 Martin Milenkoski , Diego Antognini , Claudiu Musat

Customer feedback is invaluable to companies as they refine their products. Monitoring customer feedback can be automated with Aspect Level Sentiment Classification (ALSC) which allows us to analyse specific aspects of the products in…

Computation and Language · Computer Science 2023-07-13 Dhruv Mullick , Bilal Ghanem , Alona Fyshe

Commercial establishments like restaurants, service centres and retailers have several sources of customer feedback about products and services, most of which need not be as structured as rated reviews provided by services like Yelp, or…

Computation and Language · Computer Science 2017-03-28 Vineet John