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The performance of a task-completion dialogue agent usually affects the user experience: when the conversation system yields an unreasonable response, users may feel dissatisfied. Besides, early termination often occurs in disappointing…

Human-Computer Interaction · Computer Science 2021-10-06 Rui Zhang , Kai Yin , Li Li

Advances in machine intelligence have enabled conversational interfaces that have the potential to radically change the way humans interact with machines. However, even with the progress in the abilities of these agents, there remain…

Human-Computer Interaction · Computer Science 2019-10-17 Deepali Aneja , Rens Hoegen , Daniel McDuff , Mary Czerwinski

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

Artificial Intelligence · Computer Science 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

Human-like Agents with diverse and dynamic personalities could serve as an essential design probe in the process of user-centered design, thereby enabling designers to enhance the user experience of interactive applications. In this…

Human-Computer Interaction · Computer Science 2024-06-18 Jiale Li , Jiayang Li , Jiahao Chen , Yifan Li , Shijie Wang , Hugo Zhou , Minjun Ye , Yunsheng Su

The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-04-12 Wei Wei , Jiayi Liu , Xianling Mao , Guibin Guo , Feida Zhu , Pan Zhou , Yuchong Hu , Shanshan Feng

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

Computation and Language · Computer Science 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

This paper describes EmoRAG, a system designed to detect perceived emotions in text for SemEval-2025 Task 11, Subtask A: Multi-label Emotion Detection. We focus on predicting the perceived emotions of the speaker from a given text snippet,…

Computation and Language · Computer Science 2025-06-06 Lev Morozov , Aleksandr Mogilevskii , Alexander Shirnin

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

Humans are skilled in reading the interlocutor's emotion from multimodal signals, including spoken words, simultaneous speech, and facial expressions. It is still a challenge to effectively decode emotions from the complex interactions of…

Machine Learning · Computer Science 2022-12-20 Feng Qiu , Chengyang Xie , Yu Ding , Wanzeng Kong

One challenge for evaluating current sequence- or dialogue-level chatbots, such as Empathetic Open-domain Conversation Models, is to determine whether the chatbot performs in an emotionally consistent way. The most recent work only…

Computation and Language · Computer Science 2021-12-06 Chenxiao Liu , Guanzhi Deng , Tao Ji , Difei Tang , Silai Zheng

Multi-agents has exhibited significant intelligence in real-word simulations with Large language models (LLMs) due to the capabilities of social cognition and knowledge retrieval. However, existing research on agents equipped with effective…

Artificial Intelligence · Computer Science 2025-04-23 Yajie Yu , Yue Feng

We present STUDIES, a new speech corpus for developing a voice agent that can speak in a friendly manner. Humans naturally control their speech prosody to empathize with each other. By incorporating this "empathetic dialogue" behavior into…

The paper describes BIRAFFE2 data set, which is a result of an affective computing experiment conducted between 2019 and 2020, that aimed to develop computer models for classification and recognition of emotion. Such work is important to…

Human-Computer Interaction · Computer Science 2020-11-11 Krzysztof Kutt , Dominika Drążyk , Maciej Szelążek , Szymon Bobek , Grzegorz J. Nalepa

Emotional intelligence (EI), the ability to perceive, understand, and respond appropriately to others' emotional states, is central to human communication, and increasingly important to assess as LLMs assume conversational roles in everyday…

Artificial Intelligence · Computer Science 2026-05-29 Kate M. Lubrano , Faisal Sayed , Ankita Rathod , Akshansh , Craver Corbyn Thomas-Smith , Mark E. Whiting , Karina Nguyen

In this paper, we present e-Genia3 an extension of AgentSpeak to provide support to the development of empathic agents. The new extension modifies the agent's reasoning processes to select plans according to the analyzed event and the…

Multiagent Systems · Computer Science 2022-08-02 Joaquin Taverner , Emilio Vivancos , Vicente Botti

As social robots and other intelligent machines enter the home, artificial emotional intelligence (AEI) is taking center stage to address users' desire for deeper, more meaningful human-machine interaction. To accomplish such efficacious…

Computation and Language · Computer Science 2022-06-16 Benjamin Wortman , James Z. Wang

In this paper, we present an end-to-end empathetic conversation agent CAiRE. Our system adapts TransferTransfo (Wolf et al., 2019) learning approach that fine-tunes a large-scale pre-trained language model with multi-task objectives:…

Computation and Language · Computer Science 2020-04-28 Zhaojiang Lin , Peng Xu , Genta Indra Winata , Farhad Bin Siddique , Zihan Liu , Jamin Shin , Pascale Fung

In this work we explore a deep learning-based dialogue system that generates sarcastic and humorous responses from a conversation design perspective. We trained a seq2seq model on a carefully curated dataset of 3000 question-answering…

Computation and Language · Computer Science 2019-09-23 Suzana Ilić , Reiichiro Nakano , Ivo Hajnal

Large Language Models (LLMs) have demonstrated promising potential in providing empathetic support during interactions. However, their responses often become verbose or overly formulaic, failing to adequately address the diverse emotional…

Computation and Language · Computer Science 2024-12-12 Jing Ye , Lu Xiang , Yaping Zhang , Chengqing Zong

Affective Computing (AC) has enabled Artificial Intelligence (AI) systems to recognise, interpret, and respond to human emotions - a capability also known as Artificial Emotional Intelligence (AEI). It is increasingly seen as an important…

Human-Computer Interaction · Computer Science 2025-08-19 Yupei Li , Qiyang Sun , Michelle Schlicher , Yee Wen Lim , Björn W. Schuller