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This report presents a study on the emotional dialogue capability of ChatGPT, an advanced language model developed by OpenAI. The study evaluates the performance of ChatGPT on emotional dialogue understanding and generation through a series…
Building an open-domain conversational agent is a challenging problem. Current evaluation methods, mostly post-hoc judgments of static conversation, do not capture conversation quality in a realistic interactive context. In this paper, we…
Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…
High-fidelity, AI-based simulated classroom systems enable teachers to rehearse effective teaching strategies. However, dialogue-oriented open-ended conversations such as teaching a student about scale factors can be difficult to model.…
Human communication is a complex and diverse process that not only involves multiple factors such as language, commonsense, and cultural backgrounds but also requires the participation of multimodal information, such as speech. Large…
The objective of this work is to train a chatbot capable of solving evolving problems through conversing with a user about a problem the chatbot cannot directly observe. The system consists of a virtual problem (in this case a simple game),…
Humans use a host of signals to infer the emotional state of others. In general, computer systems that leverage signals from multiple modalities will be more robust and accurate in the same task. We present a multimodal affect and context…
We present a novel deep learning-based framework to generate embedding representations of fine-grained emotions that can be used to computationally describe psychological models of emotions. Our framework integrates a contextualized…
We introduce Affective Visual Dialog, an emotion explanation and reasoning task as a testbed for research on understanding the formation of emotions in visually grounded conversations. The task involves three skills: (1) Dialog-based…
In this paper, we describe a data enhancement method for developing Emily, an emotion-affective open-domain chatbot. The proposed method is based on explicitly modeling positively transitioned (PT) sentiment data from multi-turn dialogues.…
As recommender systems become increasingly sophisticated and complex, they often suffer from lack of fairness and transparency. Providing robust and unbiased explanations for recommendations has been drawing more and more attention as it…
The performance of speech emotion recognition (SER) is limited by the insufficient emotion information in unimodal systems and the feature alignment difficulties in multimodal systems. Recently, multimodal large language models (MLLMs) have…
The use of Large Language Models for dialogue systems is rising, presenting a new challenge: how do we assess users' chat experience in these systems? Leveraging Natural Language Processing (NLP)-powered dialog analyzers to create dialog…
Recent research on Chain-of-Thought (CoT) reasoning in Large Language Models (LLMs) has demonstrated that agents can engage in \textit{complex}, \textit{multi-turn} negotiations, opening new avenues for agentic AI. However, existing LLM…
In a previous publication, we introduced the core concepts of empathic agents as agents that use a combination of utility-based and rule-based approaches to resolve conflicts when interacting with other agents in their environment. In this…
This paper describes our participation in SemEval 2024 Task 3, which focused on Multimodal Emotion Cause Analysis in Conversations. We developed an early prototype for an end-to-end system that uses graph-based methods from dependency…
We introduce EQ-Bench, a novel benchmark designed to evaluate aspects of emotional intelligence in Large Language Models (LLMs). We assess the ability of LLMs to understand complex emotions and social interactions by asking them to predict…
Empathy is essential for fostering natural interactions in spoken dialogue systems, as it enables machines to recognize the emotional tone of human speech and deliver empathetic responses. Recent research has made significant progress in…
Building a machine learning driven spoken dialog system for goal-oriented interactions involves careful design of intents and data collection along with development of intent recognition models and dialog policy learning algorithms. The…
Some robots can interact with humans using natural language, and identify service requests through human-robot dialog. However, few robots are able to improve their language capabilities from this experience. In this paper, we develop a…