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Conversational Recommender Systems (CRSs) are receiving growing research attention across domains, yet their user experience (UX) evaluation remains limited. Existing reviews largely overlook empirical UX studies, particularly in adaptive…

Information Retrieval · Computer Science 2025-08-07 Raj Mahmud , Yufeng Wu , Abdullah Bin Sawad , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

In Conversational Recommendation Systems (CRS), a user provides feedback on recommended items at each turn, leading the CRS towards improved recommendations. Due to the need for a large amount of data, a user simulator is employed for both…

Information Retrieval · Computer Science 2025-07-25 Maria Vlachou

A conversational recommender system (CRS) is a practical application for item recommendation through natural language conversation. Such a system estimates user interests for appropriate personalized recommendations. Users sometimes have…

Computation and Language · Computer Science 2023-03-02 Yuka Okuda , Katsuhito Sudoh , Seitaro Shinagawa , Satoshi Nakamura

To hold a true conversation, an intelligent agent should be able to occasionally take initiative and recommend the next natural conversation topic. This is a challenging task. A topic suggested by the agent should be relevant to the person,…

Computation and Language · Computer Science 2020-05-29 Ali Ahmadvand , Harshita Sahijwani , Eugene Agichtein

Conversational recommender system (CRS) interacts with users through multi-turn dialogues in natural language, which aims to provide high-quality recommendations for user's instant information need. Although great efforts have been made to…

Information Retrieval · Computer Science 2023-10-27 Chenzhan Shang , Yupeng Hou , Wayne Xin Zhao , Yaliang Li , Jing Zhang

Session-based recommendation (SBR) is a task that aims to predict items based on anonymous sequences of user behaviors in a session. While there are methods that leverage rich context information in sessions for SBR, most of them have the…

Information Retrieval · Computer Science 2023-10-17 Zhihui Zhang , JianXiang Yu , Xiang Li

Prerequisites can play a crucial role in users' decision-making yet recommendation systems have not fully utilized such contextual background knowledge. Traditional recommendation systems (RS) mostly enrich user-item interactions where the…

Information Retrieval · Computer Science 2022-09-26 Hengchang Hu , Liangming Pan , Yiding Ran , Min-Yen Kan

Recommendations can greatly benefit from good representations of the user state at recommendation time. Recent approaches that leverage Recurrent Neural Networks (RNNs) for session-based recommendations have shown that Deep Learning models…

Information Retrieval · Computer Science 2017-06-26 Elena Smirnova , Flavian Vasile

Sequential Recommendation Systems (SRS) have become essential in many real-world applications. However, existing SRS methods often rely on collaborative filtering signals and fail to capture real-time user preferences, while Conversational…

Information Retrieval · Computer Science 2025-09-12 Yifan Wang , Shen Gao , Jiabao Fang , Rui Yan , Billy Chiu , Shuo Shang

Recent advances in pretrained language models (PLMs) have significantly improved conversational recommender systems (CRS), enabling more fluent and context-aware interactions. To further enhance accuracy and mitigate hallucination, many…

Artificial Intelligence · Computer Science 2025-11-18 Yongwen Ren , Chao Wang , Peng Du , Chuan Qin , Dazhong Shen , Hui Xiong

Most existing approaches in Context-Aware Recommender Systems (CRS) focus on recommending relevant items to users taking into account contextual information, such as time, location, or social aspects. However, few of them have considered…

Information Retrieval · Computer Science 2014-04-01 Djallel Bouneffouf

Conversational recommender systems (CRS) explicitly solicit users' preferences for improved recommendations on the fly. Most existing CRS solutions count on a single policy trained by reinforcement learning for a population of users.…

Artificial Intelligence · Computer Science 2023-02-17 Zhendong Chu , Hongning Wang , Yun Xiao , Bo Long , Lingfei Wu

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce…

Computation and Language · Computer Science 2020-10-21 Sashank Santhanam , Wei Ping , Raul Puri , Mohammad Shoeybi , Mostofa Patwary , Bryan Catanzaro

This paper focuses on the dynamic optimization of the Retrieval-Augmented Generation (RAG) architecture. It proposes a state-aware dynamic knowledge retrieval mechanism to enhance semantic understanding and knowledge scheduling efficiency…

Computation and Language · Computer Science 2025-04-29 Jacky He , Guiran Liu , Binrong Zhu , Hanlu Zhang , Hongye Zheng , Xiaokai Wang

Conversational recommender systems (CRSs) provide users with an interactive means to express preferences and receive real-time personalized recommendations. The success of these systems is heavily influenced by the preference elicitation…

Human-Computer Interaction · Computer Science 2025-04-22 Ivica Kostric , Krisztian Balog , Ujwal Gadiraju

Conversational recommendation system (CRS) is emerging as a user-friendly way to capture users' dynamic preferences over candidate items and attributes. Multi-shot CRS is designed to make recommendations multiple times until the user either…

Information Retrieval · Computer Science 2022-07-04 Yinan Zhang , Boyang Li , Yong Liu , You Yuan , Chunyan Miao

Most conversational recommendation approaches are either not explainable, or they require external user's knowledge for explaining or their explanations cannot be applied in real time due to computational limitations. In this work, we…

Artificial Intelligence · Computer Science 2021-03-23 Nikolaos Kondylidis , Jie Zou , Evangelos Kanoulas

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by capturing user preferences through interactive dialogues. Explainability in CRSs is crucial as it enables users to understand the reasoning behind…

Computation and Language · Computer Science 2025-10-03 Zhangchi Qiu , Linhao Luo , Shirui Pan , Alan Wee-Chung Liew

In Conversational Recommendation Systems (CRS), the central question is how the conversational agent can naturally ask for user preferences and provide suitable recommendations. Existing works mainly follow the hierarchical architecture,…

Computation and Language · Computer Science 2023-10-24 Xian Li , Hongguang Shi , Yunfei Wang , Yeqin Zhang , Xubin Li , Cam-Tu Nguyen

The prevalence of online content has led to the widespread adoption of recommendation systems (RSs), which serve diverse purposes such as news, advertisements, and e-commerce recommendations. Despite their significance, data scarcity issues…

Information Retrieval · Computer Science 2023-12-19 Zefeng Chen , Wensheng Gan , Jiayang Wu , Kaixia Hu , Hong Lin
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