Related papers: Adapting Task-Oriented Dialogue Models for Email C…
Data scarcity is one of the main problems when it comes to real-world applications of transformer-based models. This is especially evident for task-oriented dialogue (TOD) systems, which require specialized datasets, that are usually not…
In spoken Task-Oriented Dialogue (TOD) systems, the choice of the semantic representation describing the users' requests is key to a smooth interaction. Indeed, the system uses this representation to reason over a database and its domain…
Task-oriented dialogue (ToD) benchmarks provide an important avenue to measure progress and develop better conversational agents. However, existing datasets for end-to-end ToD modeling are limited to a single language, hindering the…
One of the first steps in the utterance interpretation pipeline of many task-oriented conversational AI systems is to identify user intents and the corresponding slots. Since data collection for machine learning models for this task is…
Conversational agents have traditionally been developed for either task-oriented dialogue (TOD) or open-ended chitchat, with limited progress in unifying the two. Yet, real-world conversations naturally involve fluid transitions between…
With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to…
Detecting and identifying user intent from text, both written and spoken, plays an important role in modelling and understand dialogs. Existing research for intent discovery model it as a classification task with a predefined set of known…
Existing pipelined task-oriented dialogue systems usually have difficulties adapting to unseen domains, whereas end-to-end systems are plagued by large-scale knowledge bases in practice. In this paper, we introduce a novel query-driven…
Recent years have seen significant advances in end-to-end (E2E) spoken language understanding (SLU) systems, which directly predict intents and slots from spoken audio. While dialogue history has been exploited to improve conventional…
The underlying difference of linguistic patterns between general text and task-oriented dialogue makes existing pre-trained language models less useful in practice. In this work, we unify nine human-human and multi-turn task-oriented…
A key challenge of dialog systems research is to effectively and efficiently adapt to new domains. A scalable paradigm for adaptation necessitates the development of generalizable models that perform well in few-shot settings. In this…
Emotions are indispensable in human communication, but are often overlooked in task-oriented dialogue (ToD) modelling, where the task success is the primary focus. While existing works have explored user emotions or similar concepts in some…
Large-scale pre-trained language models have shown impressive results on language understanding benchmarks like GLUE and SuperGLUE, improving considerably over other pre-training methods like distributed representations (GloVe) and purely…
Intent detection, a critical component in task-oriented dialogue (TOD) systems, faces significant challenges in adapting to the rapid influx of integrable tools with complex interrelationships. Existing approaches, such as zero-shot…
Voice-controlled dialog systems have become immensely popular due to their ability to perform a wide range of actions in response to diverse user queries. These agents possess a predefined set of skills or intents to fulfill specific user…
Intent recognition is a fundamental component in task-oriented dialogue systems (TODS). Determining user intents and detecting whether an intent is Out-of-Scope (OOS) is crucial for TODS to provide reliable responses. However, traditional…
Task-oriented Dialogue Systems (TODS) often face the challenge of encountering new intents. New Intent Discovery (NID) is a crucial task that aims to identify these novel intents while maintaining the capability to recognize existing ones.…
Training task-oriented dialogue systems is both costly and time-consuming, due to the need for high-quality datasets encompassing diverse intents. Traditional methods depend on extensive human annotation, while recent advancements leverage…
The wide applicability of pretrained transformer models (PTMs) for natural language tasks is well demonstrated, but their ability to comprehend short phrases of text is less explored. To this end, we evaluate different PTMs from the lens of…
Goal-oriented dialogue systems typically communicate with a backend (e.g. database, Web API) to complete certain tasks to reach a goal. The intents that a dialogue system can recognize are mostly included to the system by the developer…