Related papers: Service Robots in a Bakery Shop: A Field Study
In recent years, various service robots have been introduced in stores as recommendation systems. Previous studies attempted to increase the influence of these robots by improving their social acceptance and trust. However, when such…
Against the backdrop of structural changes in the retail trade, social robots have found their way into retail stores and shopping malls in order to attract, welcome, and greet customers; to inform them, advise them, and persuade them to…
We consider a service robot that offers chocolate treats to people passing in its proximity: it has the capability of predicting in advance a person's intention to interact, and to actuate an "offering" gesture, subtly extending the tray of…
This paper addresses the question of how bar robots can contribute to the well-being of guests. It first develops the basics of service robots and social robots. It gives a brief overview of which gastronomy robots are on the market. It…
We report a mixed-methods field experiment of a conversational service robot deployed under everyday staffing discretion in a live bedding store. Over 12 days we alternated three conditions--Baseline (no robot), Robot-only, and…
Research currently being conducted on the use of robots as human labor support technology. In particular, the service industry needs to allocate more manpower, and it will be important for robots to support people. This study focuses on…
More and more stores in Poland are adopting robots as customer assistants or promotional tools. However, customer attitudes to such novelty remain unexplored. This study focused on the role of social robots in self-service cafes. This…
A recent study by the Robotic Industries Association has highlighted how service robots are increasingly broadening our horizons beyond the factory floor. From robotic vacuums, bomb retrievers, exoskeletons and drones, to robots used in…
In this work, we analyze video data and interviews from a public deployment of two trash barrel robots in a large public space to better understand the sensemaking activities people perform when they encounter robots in public spaces. Based…
Recent technological advances have allowed robots to assist in the service sector, and consequently accelerate job and sector transformation. Less attention has been paid to the use of robots in real-world organisations where social…
Service robots are increasingly employed in the hospitality industry for delivering food orders in restaurants. However, in current practice the robot often arrives at a fixed location for each table when delivering orders to different…
The growing use of service robots in hospitality highlights the need to understand how to effectively communicate with pre-occupied customers. This study investigates the efficacy of commonly used communication modalities by service robots,…
As social service robots become commonplace, it is essential for them to effectively interpret human signals, such as verbal, gesture, and eye gaze, when people need to focus on their primary tasks to minimize interruptions and…
In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment…
As collaborative robots enter industrial shop floors, logistics, and manufacturing, rapid and flexible evaluation of human-machine interaction has become more important. The availability of consumer headsets for virtual and augmented…
The aim of our study was to develop a method by which a social robot can greet passersby and get their attention without causing them to suffer discomfort.A number of customer services have recently come to be provided by social robots…
Service robots are increasingly deployed in public spaces, performing functional tasks such as making deliveries. To better integrate them into our social environment and enhance their adoption, we consider integrating social identities…
The Pepper robot has become a widely recognised face for the perceived potential of social robots to enter our homes and businesses. However, to date, commercial and research applications of the Pepper have been largely restricted to roles…
Despite living in an increasingly connected world, social isolation is a prevalent issue today. While social robots have been explored as tools to enhance social connection through companionship, their potential as asynchronous social…
Though a goal of HRI is the natural integration of social robots into everyday public spaces, real-world studies still occur mostly within controlled environments with predetermined participants. True public spaces present an environment…