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Smart systems for Universities powered by Artificial Intelligence have been massively developed to help humans in various tasks. The chatbot concept is not something new in today society which is developing with recent technology. College…

Computation and Language · Computer Science 2021-05-26 Yurio Windiatmoko , Ahmad Fathan Hidayatullah , Ridho Rahmadi

The application of Deep Learning and Natural Language based ChatBots are growing rapidly in recent years. They are used in many fields like customer support, reservation system and as personal assistant. The Enterprises are using such…

Computation and Language · Computer Science 2022-04-22 Narayana Darapaneni , Selvakumar Raj , Raghul V , Venkatesh Sivaraman , Sunil Mohan , Anwesh Reddy Paduri

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

The understanding of the human language is quantified by identifying intents and entities. Even though classification methods that rely on labeled information are often used for the comprehension of language understanding, it is incredibly…

Computation and Language · Computer Science 2021-02-23 Johar Shabbir , Muhammad Umair Arshad , Waseem Shahzad

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs…

Human-Computer Interaction · Computer Science 2021-02-05 Liuping Wang , Dakuo Wang , Feng Tian , Zhenhui Peng , Xiangmin Fan , Zhan Zhang , Shuai Ma , Mo Yu , Xiaojuan Ma , Hongan Wang

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…

Artificial Intelligence · Computer Science 2018-11-26 Parag Agrawal , Anshuman Suri , Tulasi Menon

This paper presents TAMUSA-Chat, a research-oriented framework for building domain-adapted large language model conversational systems. The work addresses critical challenges in adapting general-purpose foundation models to institutional…

Computation and Language · Computer Science 2026-03-12 Izzat Alsmadi , Anas Alsobeh

This paper introduces a Vietnamese text-based conversational agent architecture on specific knowledge domain which is integrated in a question answering system. When the question answering system fails to provide answers to users' input,…

Computation and Language · Computer Science 2019-11-27 Dai Quoc Nguyen , Dat Quoc Nguyen , Son Bao Pham

With the advent of Large Language Models (LLM), conversational assistants have become prevalent for domain use cases. LLMs acquire the ability to contextual question answering through training, and Retrieval Augmented Generation (RAG)…

Computation and Language · Computer Science 2024-01-17 Mandar Kulkarni , Praveen Tangarajan , Kyung Kim , Anusua Trivedi

Humans are increasingly interacting with machines through language, sometimes in contexts where the user may not know they are talking to a machine (like over the phone or a text chatbot). We aim to understand how system designers and…

Computation and Language · Computer Science 2021-06-08 David Gros , Yu Li , Zhou Yu

To sustain engaging conversation, it is critical for chatbots to make good use of relevant knowledge. Equipped with a knowledge base, chatbots are able to extract conversation-related attributes and entities to facilitate context modeling…

Computation and Language · Computer Science 2018-11-12 Yanran Li , Wenjie Li , Ziqiang Cao , Chengyao Chen

Modeling human conversations is the essence for building satisfying chat-bots with multi-turn dialog ability. Conversation modeling will notably benefit from domain knowledge since the relationships between sentences can be clarified due to…

Computation and Language · Computer Science 2017-02-07 Zhen Xu , Bingquan Liu , Baoxun Wang , Chengjie Sun , Xiaolong Wang

Task-based chatbots are increasingly being used to deliver real services, yet assessing their reliability, security, and robustness remains underexplored, also due to the lack of large-scale, high-quality datasets. The emerging automated…

Software Engineering · Computer Science 2025-08-22 Elena Masserini , Diego Clerissi , Daniela Micucci , João R. Campos , Leonardo Mariani

In recent years, there has been significant effort to align large language models with human preferences. This work focuses on developing a chatbot specialized in the real estate domain, with an emphasis on incorporating compliant behavior…

Computation and Language · Computer Science 2024-10-16 Navid Madani , Anusha Bagalkotkar , Supriya Anand , Gabriel Arnson , Rohini Srihari , Kenneth Joseph

A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…

Computation and Language · Computer Science 2019-08-26 Richard Csaky

Chatbots are intelligent software built to be used as a replacement for human interaction. Existing studies typically do not provide enough support for low-resource languages like Bangla. Due to the increasing popularity of social media, we…

Computation and Language · Computer Science 2021-10-14 Fahim Shahriar Khan , Mueeze Al Mushabbir , Mohammad Sabik Irbaz , MD Abdullah Al Nasim

Current conversational systems can follow simple commands and answer basic questions, but they have difficulty maintaining coherent and open-ended conversations about specific topics. Competitions like the Conversational Intelligence…

Computation and Language · Computer Science 2018-11-09 Nicolas Gontier , Koustuv Sinha , Peter Henderson , Iulian Serban , Michael Noseworthy , Prasanna Parthasarathi , Joelle Pineau

Conversational AIs, or chatbots, mimic human speech when conversing. Smart assistants facilitate the automation of several tasks that needed human intervention earlier. Because of their accuracy, absence of dependence on human resources,…

Computation and Language · Computer Science 2023-12-05 Aditya Paranjape , Yash Patwardhan , Vedant Deshpande , Aniket Darp , Jayashree Jagdale

We propose to use question answering (QA) data from Web forums to train chatbots from scratch, i.e., without dialog training data. First, we extract pairs of question and answer sentences from the typically much longer texts of questions…

Computation and Language · Computer Science 2017-10-03 Martin Boyanov , Ivan Koychev , Preslav Nakov , Alessandro Moschitti , Giovanni Da San Martino
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