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We present a novel response generation system that can be trained end to end on large quantities of unstructured Twitter conversations. A neural network architecture is used to address sparsity issues that arise when integrating contextual…
Automatic identification of hateful and abusive content is vital in combating the spread of harmful online content and its damaging effects. Most existing works evaluate models by examining the generalization error on train-test splits on…
Now-a-days, derogatory comments are often made by one another, not only in offline environment but also immensely in online environments like social networking websites and online communities. So, an Identification combined with Prevention…
Open-domain dialogue generation suffers from the data insufficiency problem due to the vast size of potential responses. In this paper, we propose to explore potential responses by counterfactual reasoning. Given an observed response, the…
In recent years, counterspeech has emerged as one of the most promising strategies to fight online hate. These non-escalatory responses tackle online abuse while preserving the freedom of speech of the users, and can have a tangible impact…
Online conversations are often interrupted by trolling, which causes emotional distress and conflict among users. Previous research has focused on moderating harmful content after it has been posted, but ways to manage emotions in real-time…
Generative AI, including large language models (LLMs) have the potential -- and already are being used -- to increase the speed, scale, and types of unsafe conversations online. LLMs lower the barrier for entry for bad actors to create…
Data extracted from social networks like Twitter are increasingly being used to build applications and services that mine and summarize public reactions to events, such as traffic monitoring platforms, identification of epidemic outbreaks,…
AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in…
This paper explores ways in which the harmful effects of cyber hate may be mitigated through mechanisms for enhancing the self governance of new digital spaces. We report findings from a mixed methods study of responses to cyber hate posts,…
To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics,…
With proliferation of user generated contents in social media platforms, establishing mechanisms to automatically identify toxic and abusive content becomes a prime concern for regulators, researchers, and society. Keeping the balance…
Hate speech online targets individuals or groups based on identity attributes and spreads rapidly, posing serious social risks. Memes, which combine images and text, have emerged as a nuanced vehicle for disseminating hate speech, often…
Most NLP datasets are manually labeled, so suffer from inconsistent labeling or limited size. We propose methods for automatically improving datasets by viewing them as graphs with expected semantic properties. We construct a paraphrase…
Recent studies have demonstrated that large language models (LLMs) have ethical-related problems such as social biases, lack of moral reasoning, and generation of offensive content. The existing evaluation metrics and methods to address…
Online toxic content has grown into a pervasive phenomenon, intensifying during times of crisis, elections, and social unrest. A significant amount of research has been focused on detecting or analyzing toxic content using machine-learning…
Clustering is a fundamental tool that has garnered significant interest across a wide range of applications including text analysis. To improve clustering accuracy, many researchers have incorporated background knowledge, typically in the…
Non-goal oriented dialog agents (i.e. chatbots) aim to produce varying and engaging conversations with a user; however, they typically exhibit either inconsistent personality across conversations or the average personality of all users.…
Ironies can not only express stronger emotions but also show a sense of humor. With the development of social media, ironies are widely used in public. Although many prior research studies have been conducted in irony detection, few studies…
Conventionally, generation of natural language for dialogue agents may be viewed as a statistical learning problem: determine the patterns in human-provided data and generate appropriate responses with similar statistical properties.…