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Amid ongoing policy and managerial debates on keeping humans in the loop of AI decision-making, we investigate whether human involvement in AI-based service production benefits downstream consumers. Partnering with a large savings bank in…
Complementary collaboration between humans and AI is essential for human-AI decision making. One feasible approach to achieving it involves accounting for the calibrated confidence levels of both AI and users. However, this process would…
Recent developments in explainable artificial intelligence promise the potential to transform human-robot interaction: Explanations of robot decisions could affect user perceptions, justify their reliability, and increase trust. However,…
When AI systems explain their reasoning step-by-step, practitioners often assume these explanations reveal what actually influenced the AI's answer. We tested this assumption by embedding hints into questions and measuring whether models…
How can we design AI tools that effectively support human decision-making by complementing and enhancing users' reasoning processes? Common recommendation-centric approaches face challenges such as inappropriate reliance or a lack of…
Mixed-initiative systems allow users to interactively provide feedback to potentially improve system performance. Human feedback can correct model errors and update model parameters to dynamically adapt to changing data. Additionally, many…
Artificial intelligence has become integral to organizational decision-making and while research has explored many facets of this human-AI collaboration, the focus has mainly been on designing the AI agent(s) and the way the collaboration…
In human-AI decision making, designing AI that complements human expertise has been a natural strategy to enhance human-AI collaboration, yet it often comes at the cost of decreased AI performance in areas of human strengths. This can…
In AI-assisted decision-making, humans often passively review AI's suggestion and decide whether to accept or reject it as a whole. In such a paradigm, humans are found to rarely trigger analytical thinking and face difficulties in…
Human-AI collaboration for decision-making strives to achieve team performance that exceeds the performance of humans or AI alone. However, many factors can impact success of Human-AI teams, including a user's domain expertise, mental…
Intelligent robots are redefining a multitude of critical domains but are still far from being fully capable of assisting human peers in day-to-day tasks. An important requirement of collaboration is for each teammate to maintain and…
AI assistance in decision-making has become popular, yet people's inappropriate reliance on AI often leads to unsatisfactory human-AI collaboration performance. In this paper, through three pre-registered, randomized human subject…
AI is redefining how humans interact with technology, leading to a synergetic collaboration between the two. Nevertheless, the effects of human cognition on this collaboration remain unclear. This study investigates the implications of two…
We consider an aggregated human-AI collaboration aimed at generating a joint interpretable model. The model takes the form of Boolean decision rules, where human input is provided in the form of logical conditions or as partial templates.…
Robots learn as they interact with humans. Consider a human teleoperating an assistive robot arm: as the human guides and corrects the arm's motion, the robot gathers information about the human's desired task. But how does the human know…
Human-AI co-creativity involves humans and AI collaborating on a shared creative product as partners. In a creative collaboration, communication is an essential component among collaborators. In many existing co-creative systems users can…
Effective human-AI collaboration for physical task completion has significant potential in both everyday activities and professional domains. AI agents equipped with informative guidance can enhance human performance, but evaluating such…
Evaluating human-AI decision-making systems is an emerging challenge as new ways of combining multiple AI models towards a specific goal are proposed every day. As humans interact with AI in decision-making systems, multiple factors may be…
Explainable artificial intelligence techniques are developed at breakneck speed, but suitable evaluation approaches lag behind. With explainers becoming increasingly complex and a lack of consensus on how to assess their utility, it is…
The increasing integration of AI-powered tools into expert workflows, such as medicine, law, and finance, raises a critical question: how does AI involvement influence a user's trust in the human expert, the AI system, and their…