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Building the Natural Language Understanding (NLU) modules of task-oriented Spoken Dialogue Systems (SDS) involves a definition of intents and entities, collection of task-relevant data, annotating the data with intents and entities, and…

Computation and Language · Computer Science 2021-05-13 Saurav Sahay , Eda Okur , Nagib Hakim , Lama Nachman

The advances in language-based Artificial Intelligence (AI) technologies applied to build educational applications can present AI for social-good opportunities with a broader positive impact. Across many disciplines, enhancing the quality…

Computation and Language · Computer Science 2022-11-08 Eda Okur , Saurav Sahay , Roddy Fuentes Alba , Lama Nachman

Contextually aware intelligent agents are often required to understand the users and their surroundings in real-time. Our goal is to build Artificial Intelligence (AI) systems that can assist children in their learning process. Within such…

Computation and Language · Computer Science 2022-05-10 Eda Okur , Saurav Sahay , Lama Nachman

Enriching the quality of early childhood education with interactive math learning at home systems, empowered by recent advances in conversational AI technologies, is slowly becoming a reality. With this motivation, we implement a multimodal…

Computers and Society · Computer Science 2023-06-02 Eda Okur , Roddy Fuentes Alba , Saurav Sahay , Lama Nachman

Natural Language Understanding (NLU) is a core component of dialog systems. It typically involves two tasks - intent classification (IC) and slot labeling (SL), which are then followed by a dialogue management (DM) component. Such NLU…

Computation and Language · Computer Science 2019-09-20 Arshit Gupta , Peng Zhang , Garima Lalwani , Mona Diab

We describe a system for building task-oriented dialogue systems combining the in-context learning abilities of large language models (LLMs) with the deterministic execution of business logic. LLMs are used to translate between the surface…

Computation and Language · Computer Science 2024-02-20 Tom Bocklisch , Thomas Werkmeister , Daksh Varshneya , Alan Nichol

Although Large Language Models (LLMs) can generate coherent text, they often struggle to recognise user intent behind queries. In contrast, Natural Language Understanding (NLU) models interpret the purpose and key information of user input…

Computation and Language · Computer Science 2025-06-02 Yan Li , So-Eon Kim , Seong-Bae Park , Soyeon Caren Han

We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current…

Computation and Language · Computer Science 2022-05-06 Iñigo Casanueva , Ivan Vulić , Georgios P. Spithourakis , Paweł Budzianowski

Spoken language understanding (SLU) is a key component of task-oriented dialogue systems. SLU parses natural language user utterances into semantic frames. Previous work has shown that incorporating context information significantly…

Computation and Language · Computer Science 2020-03-04 Qian Chen , Zhu Zhuo , Wen Wang , Qiuyun Xu

Task-oriented dialogue (TOD) systems have been widely deployed in many industries as they deliver more efficient customer support. These systems are typically constructed for a single domain or language and do not generalise well beyond…

Computation and Language · Computer Science 2023-06-21 Nikita Moghe , Evgeniia Razumovskaia , Liane Guillou , Ivan Vulić , Anna Korhonen , Alexandra Birch

Large-scale pre-trained language models have shown impressive results on language understanding benchmarks like GLUE and SuperGLUE, improving considerably over other pre-training methods like distributed representations (GloVe) and purely…

Computation and Language · Computer Science 2020-05-12 Tanja Bunk , Daksh Varshneya , Vladimir Vlasov , Alan Nichol

We present the first complete attempt at concurrently training conversational agents that communicate only via self-generated language. Using DSTC2 as seed data, we trained natural language understanding (NLU) and generation (NLG) networks…

Human-Computer Interaction · Computer Science 2019-07-25 Alexandros Papangelis , Yi-Chia Wang , Piero Molino , Gokhan Tur

Spoken language understanding (SLU) systems, such as goal-oriented chatbots or personal assistants, rely on an initial natural language understanding (NLU) module to determine the intent and to extract the relevant information from the user…

Computation and Language · Computer Science 2018-07-10 Mladen Dimovski , Claudiu Musat , Vladimir Ilievski , Andreea Hossmann , Michael Baeriswyl

Task-oriented dialogue (ToD) systems help users execute well-defined tasks across a variety of domains (e.g., $\textit{flight booking}$ or $\textit{food ordering}$), with their Natural Language Understanding (NLU) components being dedicated…

Computation and Language · Computer Science 2024-04-10 Evgeniia Razumovskaia , Goran Glavaš , Anna Korhonen , Ivan Vulić

Building a machine learning driven spoken dialog system for goal-oriented interactions involves careful design of intents and data collection along with development of intent recognition models and dialog policy learning algorithms. The…

Computation and Language · Computer Science 2019-12-24 Saurav Sahay , Shachi H Kumar , Eda Okur , Haroon Syed , Lama Nachman

Spoken language understanding (SLU) system usually consists of various pipeline components, where each component heavily relies on the results of its upstream ones. For example, Intent detection (ID), and slot filling (SF) require its…

Computation and Language · Computer Science 2021-04-14 Di Wu , Yiren Chen , Liang Ding , Dacheng Tao

Natural language understanding and dialogue policy learning are both essential in conversational systems that predict the next system actions in response to a current user utterance. Conventional approaches aggregate separate models of…

Computation and Language · Computer Science 2017-10-03 Xuesong Yang , Yun-Nung Chen , Dilek Hakkani-Tur , Paul Crook , Xiujun Li , Jianfeng Gao , Li Deng

In the constant updates of the product dialogue systems, we need to retrain the natural language understanding (NLU) model as new data from the real users would be merged into the existent data accumulated in the last updates. Within the…

Computation and Language · Computer Science 2023-05-25 Zefan Cai , Xin Zheng , Tianyu Liu , Xu Wang , Haoran Meng , Jiaqi Han , Gang Yuan , Binghuai Lin , Baobao Chang , Yunbo Cao

When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a…

Computation and Language · Computer Science 2022-12-22 Soyeon Caren Han , Siqu Long , Henry Weld , Josiah Poon

Transformer-based pretrained language models (PLMs) offer unmatched performance across the majority of natural language understanding (NLU) tasks, including a body of question answering (QA) tasks. We hypothesize that improvements in QA…

Computation and Language · Computer Science 2022-04-06 Gabor Fuisz , Ivan Vulić , Samuel Gibbons , Inigo Casanueva , Paweł Budzianowski
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