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While the field of affective computing has contributed to greatly improving the seamlessness of human-robot interactions, the focus has primarily been on the emotional processing of the self, rather than the perception of the other. To…

Human-Computer Interaction · Computer Science 2023-11-17 Maria Teresa Parreira , Michael J. Sack , Malte Jung

As a critical step to achieve human-like chatbots, empathetic response generation has attained increasing interests. Previous attempts are incomplete and not sufficient enough to elicit empathy because they only focus on the initial aspect…

Computation and Language · Computer Science 2023-05-08 Weixiang Zhao , Yanyan Zhao , Xin Lu , Bing Qin

Identifying and resolving conflicts of interests is a key challenge when designing autonomous agents. For example, such conflicts often occur when complex information systems interact persuasively with humans and are in the future likely to…

Multiagent Systems · Computer Science 2019-02-22 Timotheus Kampik , Juan Carlos Nieves , Helena Lindgren

The novel research area of computational empathy is in its infancy and moving towards developing methods and standards. One major problem is the lack of agreement on the evaluation of empathy in artificial interactive systems. Even though…

Artificial Intelligence · Computer Science 2019-08-16 Özge Nilay Yalçın

The majority of existing methods for empathetic response generation rely on the emotion of the context to generate empathetic responses. However, empathy is much more than generating responses with an appropriate emotion. It also often…

Computation and Language · Computer Science 2021-08-06 Navonil Majumder , Deepanway Ghosal , Devamanyu Hazarika , Alexander Gelbukh , Rada Mihalcea , Soujanya Poria

With large language models (LLMs) becoming increasingly prevalent in daily life, so too has the tendency to attribute to them human-like minds and emotions, or anthropomorphize them. Here, we investigate dimensions people use to…

Counseling is carried out as spoken conversation between a therapist and a client. The empathy level expressed by the therapist is considered an important index of the quality of counseling and often assessed by an observer or the client.…

Audio and Speech Processing · Electrical Eng. & Systems 2023-10-24 Dehua Tao , Tan Lee , Harold Chui , Sarah Luk

Managing privacy to reach privacy goals is challenging, as evidenced by the privacy attitude-behavior gap. Mitigating this discrepancy requires solutions that account for both system opaqueness and users' hesitations in testing different…

Human-Computer Interaction · Computer Science 2024-03-22 Chaoran Chen , Weijun Li , Wenxin Song , Yanfang Ye , Yaxing Yao , Toby Jia-jun Li

Human emotion is expressed in many communication modalities and media formats and so their computational study is equally diversified into natural language processing, audio signal analysis, computer vision, etc. Similarly, the large…

Machine Learning · Computer Science 2023-08-16 Sven Buechel , Udo Hahn

Discourse signals are often implicit, leaving it up to the interpreter to draw the required inferences. At the same time, discourse is embedded in a social context, meaning that interpreters apply their own assumptions and beliefs when…

Computation and Language · Computer Science 2021-04-12 Elisa Ferracane , Greg Durrett , Junyi Jessy Li , Katrin Erk

Speech is the most common way humans express their feelings, and sentiment analysis is the use of tools such as natural language processing and computational algorithms to identify the polarity of these feelings. Even though this field has…

Empathetic response from the therapist is key to the success of clinical psychotherapy, especially motivational interviewing. Previous work on computational modelling of empathy in motivational interviewing has focused on offline,…

Computation and Language · Computer Science 2021-05-21 Zixiu Wu , Rim Helaoui , Vivek Kumar , Diego Reforgiato Recupero , Daniele Riboni

Counseling is an activity of conversational speaking between a therapist and a client. Therapist empathy is an essential indicator of counseling quality and assessed subjectively by considering the entire conversation. This paper proposes…

Audio and Speech Processing · Electrical Eng. & Systems 2024-09-05 Dehua Tao , Tan Lee , Harold Chui , Sarah Luk

Interactive sentiment analysis is an emerging, yet challenging, subtask of the sentiment analysis problem. It aims to discover the affective state and sentimental change of each person in a conversation. Existing sentiment analysis…

Information Retrieval · Computer Science 2020-05-20 Yazhou Zhang , Lingling Song , Dawei Song , Peng Guo , Junwei Zhang , Peng Zhang

Humans constantly interact with digital devices that disregard their feelings. However, the synergy between human and technology can be strengthened if the technology is able to distinguish and react to human emotions. Models that rely on…

Human-Computer Interaction · Computer Science 2020-05-07 Andrea Kuijt , Maryam Alimardani

Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires…

Computation and Language · Computer Science 2019-08-22 Zhaojiang Lin , Andrea Madotto , Jamin Shin , Peng Xu , Pascale Fung

Understanding speaker's feelings and producing appropriate responses with emotion connection is a key communicative skill for empathetic dialogue systems. In this paper, we propose a simple technique called Affective Decoding for empathetic…

Computation and Language · Computer Science 2021-10-18 Chengkun Zeng , Guanyi Chen , Chenghua Lin , Ruizhe Li , Zhigang Chen

The most prominent tasks in emotion analysis are to assign emotions to texts and to understand how emotions manifest in language. An observation for NLP is that emotions can be communicated implicitly by referring to events, appealing to an…

Computation and Language · Computer Science 2022-10-10 Enrica Troiano , Laura Oberländer , Roman Klinger

We introduce the concept of "empathic grounding" in conversational agents as an extension of Clark's conceptualization of grounding in conversation in which the grounding criterion includes listener empathy for the speaker's affective…

Human-Computer Interaction · Computer Science 2024-07-03 Mehdi Arjmand , Farnaz Nouraei , Ian Steenstra , Timothy Bickmore

In the realm of human-AI dialogue, the facilitation of empathetic responses is important. Validation is one of the key communication techniques in psychology, which entails recognizing, understanding, and acknowledging others' emotional…

Computation and Language · Computer Science 2024-02-21 Zi Haur Pang , Yahui Fu , Divesh Lala , Keiko Ochi , Koji Inoue , Tatsuya Kawahara
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