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Modern spoken language understanding (SLU) systems rely on sophisticated semantic notions revealed in single utterances to detect intents and slots. However, they lack the capability of modeling multi-turn dynamics within a dialogue…

Computation and Language · Computer Science 2022-05-31 Ting-Wei Wu , Biing-Hwang Juang

Intent Classification (IC) and Slot Labeling (SL) models, which form the basis of dialogue systems, often encounter noisy data in real-word environments. In this work, we investigate how robust IC/SL models are to noisy data. We collect and…

Computation and Language · Computer Science 2021-11-03 Sailik Sengupta , Jason Krone , Saab Mansour

A major focus of recent research in spoken language understanding (SLU) has been on the end-to-end approach where a single model can predict intents directly from speech inputs without intermediate transcripts. However, this approach…

Computation and Language · Computer Science 2021-06-15 Sujeong Cha , Wangrui Hou , Hyun Jung , My Phung , Michael Picheny , Hong-Kwang Kuo , Samuel Thomas , Edmilson Morais

Recently deep learning has dominated many machine learning areas, including spoken language understanding (SLU). However, deep learning models are notorious for being data-hungry, and the heavily optimized models are usually sensitive to…

Computation and Language · Computer Science 2020-12-15 Shang-Wen Li , Jason Krone , Shuyan Dong , Yi Zhang , Yaser Al-onaizan

When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a…

Computation and Language · Computer Science 2022-12-22 Soyeon Caren Han , Siqu Long , Henry Weld , Josiah Poon

Recognizing customer intent accurately with language models based on customer-agent conversational data is essential in today's digital customer service marketplace, but it is often hindered by the lack of sufficient labeled data. In this…

Computation and Language · Computer Science 2025-12-08 Hengyu Luo , Peng Liu , Stefan Esping

Existing task-oriented conversational search systems heavily rely on domain ontologies with pre-defined slots and candidate value sets. In practical applications, these prerequisites are hard to meet, due to the emerging new user…

Computation and Language · Computer Science 2023-05-09 Yuxia Wu , Tianhao Dai , Zhedong Zheng , Lizi Liao

Most research on hate speech detection has focused on English where a sizeable amount of labeled training data is available. However, to expand hate speech detection into more languages, approaches that require minimal training data are…

Computation and Language · Computer Science 2023-06-13 Janis Goldzycher , Moritz Preisig , Chantal Amrhein , Gerold Schneider

Intent detection is a crucial component of modern conversational systems, since accurately identifying user intent at the beginning of a conversation is essential for generating effective responses. Recent efforts have focused on studying…

Computation and Language · Computer Science 2025-09-09 Liang Zhang , Yuan Li , Shijie Zhang , Zheng Zhang , Xitong Li

Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined…

Computation and Language · Computer Science 2023-10-26 Bhavuk Singhal , Ashim Gupta , Shivasankaran V P , Amrith Krishna

User intent detection plays a critical role in question-answering and dialog systems. Most previous works treat intent detection as a classification problem where utterances are labeled with predefined intents. However, it is…

Computation and Language · Computer Science 2018-09-05 Congying Xia , Chenwei Zhang , Xiaohui Yan , Yi Chang , Philip S. Yu

Intent classification (IC) and slot filling (SF) are core components in most goal-oriented dialogue systems. Current IC/SF models perform poorly when the number of training examples per class is small. We propose a new few-shot learning…

Computation and Language · Computer Science 2020-04-24 Jason Krone , Yi Zhang , Mona Diab

Intent classification is a text understanding task that identifies user needs from input text queries. While intent classification has been extensively studied in various domains, it has not received much attention in the music domain. In…

Computation and Language · Computer Science 2024-11-21 Daeyong Kwon , SeungHeon Doh , Juhan Nam

Recurrent neural network (RNN) based joint intent classification and slot tagging models have achieved tremendous success in recent years for building spoken language understanding and dialog systems. However, these models suffer from poor…

Computation and Language · Computer Science 2019-10-17 Avik Ray , Yilin Shen , Hongxia Jin

Answer selection in open-domain dialogues aims to select an accurate answer from candidates. Recent success of answer selection models hinges on training with large amounts of labeled data. However, collecting large-scale labeled data is…

Computation and Language · Computer Science 2023-07-14 Wentao Deng , Jiahuan Pei , Zhaochun Ren , Zhumin Chen , Pengjie Ren

Slot Filling (SF) is one of the sub-tasks of Spoken Language Understanding (SLU) which aims to extract semantic constituents from a given natural language utterance. It is formulated as a sequence labeling task. Recently, it has been shown…

Computation and Language · Computer Science 2020-06-02 Amir Pouran Ben Veyseh , Franck Dernoncourt , Thien Huu Nguyen

This study evaluates the application of large language models (LLMs) for intent classification within a chatbot with predetermined responses designed for banking industry websites. Specifically, the research examines the effectiveness of…

Computation and Language · Computer Science 2024-10-08 Bibiána Lajčinová , Patrik Valábek , Michal Spišiak

Conversational systems have a Natural Language Understanding (NLU) module. In this module, there is a task known as an intent classification that aims at identifying what a user is attempting to achieve from an utterance. Previous works use…

Computation and Language · Computer Science 2024-11-12 Jeanfranco D. Farfan-Escobedo , Julio C. Dos Reis

Targeted sentiment classification predicts the sentiment polarity on given target mentions in input texts. Dominant methods employ neural networks for encoding the input sentence and extracting relations between target mentions and their…

Computation and Language · Computer Science 2020-12-18 Xuefeng Bai , Pengbo Liu , Yue Zhang

Pretraining sentence encoders with language modeling and related unsupervised tasks has recently been shown to be very effective for language understanding tasks. By supplementing language model-style pretraining with further training on…

Computation and Language · Computer Science 2019-03-01 Jason Phang , Thibault Févry , Samuel R. Bowman
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