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Complex natural language understanding modules in dialog systems have a richer understanding of user utterances, and thus are critical in providing a better user experience. However, these models are often created from scratch, for specific…

Computation and Language · Computer Science 2021-04-22 Brian Lester , Sagnik Ray Choudhury , Rashmi Prasad , Srinivas Bangalore

The recent advances in transfer learning techniques and pre-training of large contextualized encoders foster innovation in real-life applications, including dialog assistants. Practical needs of intent recognition require effective data…

Computation and Language · Computer Science 2022-06-23 Dmitry Lamanov , Pavel Burnyshev , Ekaterina Artemova , Valentin Malykh , Andrey Bout , Irina Piontkovskaya

Automatically and accurately identifying user intents and filling the associated slots from their spoken language are critical to the success of dialogue systems. Traditional methods require manually defining the DOMAIN-INTENT-SLOT schema…

Artificial Intelligence · Computer Science 2021-03-17 Zengfeng Zeng , Dan Ma , Haiqin Yang , Zhen Gou , Jianping Shen

Intent and Slot Identification are two important tasks in Spoken Language Understanding (SLU). For a natural language utterance, there is a high correlation between these two tasks. A lot of work has been done on each of these using…

Computation and Language · Computer Science 2020-03-23 Anmol Bhasin , Bharatram Natarajan , Gaurav Mathur , Himanshu Mangla

Conversational systems are of primary interest in the AI community. Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement. Many of the commercial bot building frameworks follow a…

Computation and Language · Computer Science 2021-01-19 Ajay Chatterjee , Shubhashis Sengupta

In this paper, we provide an extensive analysis of multi-label intent classification using Large Language Models (LLMs) that are open-source, publicly available, and can be run in consumer hardware. We use the MultiWOZ 2.1 dataset, a…

Computation and Language · Computer Science 2025-09-15 Adnan Ahmad , Philine Kowol , Stefan Hillmann , Sebastian Möller

Slot and intent detection (SID) is a classic natural language understanding task. Despite this, research has only more recently begun focusing on SID for dialectal and colloquial varieties. Many approaches for low-resource scenarios have…

Computation and Language · Computer Science 2025-01-08 Verena Blaschke , Felicia Körner , Barbara Plank

As voice assistants cement their place in our technologically advanced society, there remains a need to cater to the diverse linguistic landscape, including colloquial forms of low-resource languages. Our study introduces the first-ever…

Computation and Language · Computer Science 2023-10-18 Fardin Ahsan Sakib , A H M Rezaul Karim , Saadat Hasan Khan , Md Mushfiqur Rahman

Multi-intent Spoken Language Understanding has great potential for widespread implementation. Jointly modeling Intent Detection and Slot Filling in it provides a channel to exploit the correlation between intents and slots. However, current…

Computation and Language · Computer Science 2022-10-10 Feifan Song , Lianzhe Huang , Houfeng Wang

Intent detection is a key component of modern goal-oriented dialog systems that accomplish a user task by predicting the intent of users' text input. There are three primary challenges in designing robust and accurate intent detection…

Computation and Language · Computer Science 2021-06-04 Haode Qi , Lin Pan , Atin Sood , Abhishek Shah , Ladislav Kunc , Mo Yu , Saloni Potdar

Chat interfaces for intelligent tutoring systems (ITSs) enable interactivity and flexibility. However, when students interact with chat interfaces, they expect dialogue-driven navigation from the system and can express frustration and…

Human-Computer Interaction · Computer Science 2025-02-24 Ella Cutler , Zachary Levonian , S. Thomas Christie

In intent detection tasks, leveraging meaningful semantic information from intent labels can be particularly beneficial for few-shot scenarios. However, existing few-shot intent detection methods either ignore the intent labels, (e.g.…

Computation and Language · Computer Science 2023-09-11 Jiangshu Du , Congying Xia , Wenpeng Yin , Tingting Liang , Philip S. Yu

Intent Recognition and Slot Identification are crucial components in spoken language understanding (SLU) systems. In this paper, we present a novel approach towards both these tasks in the context of low resourced and unwritten languages.…

Computation and Language · Computer Science 2021-09-29 Akshat Gupta , Olivia Deng , Akruti Kushwaha , Saloni Mittal , William Zeng , Sai Krishna Rallabandi , Alan W Black

One of the most popular paradigms of applying large pre-trained NLP models such as BERT is to fine-tune it on a smaller dataset. However, one challenge remains as the fine-tuned model often overfits on smaller datasets. A symptom of this…

Computation and Language · Computer Science 2021-10-25 Yiren Chen , Xiaoyu Kou , Jiangang Bai , Yunhai Tong

Slot filling and intent detection are two main tasks in spoken language understanding (SLU) system. In this paper, we propose a novel non-autoregressive model named SlotRefine for joint intent detection and slot filling. Besides, we design…

Computation and Language · Computer Science 2020-11-03 Di Wu , Liang Ding , Fan Lu , Jian Xie

In this paper, we study the few-shot multi-label classification for user intent detection. For multi-label intent detection, state-of-the-art work estimates label-instance relevance scores and uses a threshold to select multiple associated…

Computation and Language · Computer Science 2020-10-13 Yutai Hou , Yongkui Lai , Yushan Wu , Wanxiang Che , Ting Liu

Despite the fact that data imbalance is becoming more and more common in real-world Spoken Language Understanding (SLU) applications, it has not been studied extensively in the literature. To the best of our knowledge, this paper presents…

Audio and Speech Processing · Electrical Eng. & Systems 2020-08-07 Judith Gaspers , Quynh Do , Fabian Triefenbach

Intent classifiers are vital to the successful operation of virtual agent systems. This is especially so in voice activated systems where the data can be noisy with many ambiguous directions for user intents. Before operation begins, these…

Computation and Language · Computer Science 2022-02-22 Zvi Kons , Aharon Satt , Hong-Kwang Kuo , Samuel Thomas , Boaz Carmeli , Ron Hoory , Brian Kingsbury

The semantic understanding of natural dialogues composes of several parts. Some of them, like intent classification and entity detection, have a crucial role in deciding the next steps in handling user input. Handling each task as an…

Computation and Language · Computer Science 2021-09-08 Petr Lorenc

In this paper we determine how multi-layer ensembling improves performance on multilingual intent classification. We develop a novel multi-layer ensembling approach that ensembles both different model initializations and different model…

Computation and Language · Computer Science 2018-06-22 Charles Costello , Ruixi Lin , Vishwas Mruthyunjaya , Bettina Bolla , Charles Jankowski