Related papers: High-quality Conversational Systems
Communication traits in text-based human-AI conversations play pivotal roles in shaping user experiences and perceptions of systems. With the advancement of large language models (LLMs), it is now feasible to analyze these traits at a more…
AI chatbots are rapidly shaping how people encounter the news, yet no prior study has systematically measured how accurately these systems, with their proprietary search integrations and retrieval-synthesis pipelines, handle emerging facts…
Artificial intelligence chatbots are the vanguard in technology-based intervention to change people's behavior. To develop intervention chatbots, the first step is to understand natural language conversation strategies in human…
AI companion chatbots, such as those offered by Replika and CharacterAI, increasingly function as always-available companions that provide empathy, validation, and support. While these systems appear to meet basic needs for connection,…
Domain specific chatbot applications often involve multi step interactions, such as refining search filters, selecting multiple items, or performing comparisons. Traditional graphical user interfaces (GUIs) handle these workflows by…
As dialogue systems and chatbots increasingly integrate into everyday interactions, the need for efficient and accurate evaluation methods becomes paramount. This study explores the comparative performance of human and AI assessments across…
Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…
With increasing physicians' workload and patients' needs for care, there is a need for technology that facilitates physicians work and performs continues follow-up with patients. Existing approaches focus merely on improving patient's…
AI chatbots, built using large language models, are increasingly integrated into society and mimic the patterns of human text exchanges. While previous research has raised concerns that humans may form romantic attachment to chatbots, the…
Social chatbots based on large language models are increasingly embedded in everyday platforms, yet how users develop trust in these systems over time remains unclear. We present a four-week longitudinal qualitative survey study (N = 27) of…
Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering…
The fundamental principles, potential applications, and ethical concerns of ChatGPT are analyzed and discussed in this study. Since ChatGPT emerged, it has gained a rapidly growing popularity, with more than 600 million users today. The…
Large Language Models (LLMs) have made significant progress in recent years, achieving remarkable results in question-answering tasks (QA). However, they still face two major challenges: hallucination and outdated information after the…
Despite recent advances in Artificial Intelligence, the use of chatbot technology in customer service continues to face adoption hurdles. This paper explores reasons for these adoption hurdles and tests several service design levers to…
API-driven chatbot systems are increasingly integral to software engineering applications, yet their effectiveness hinges on accurately generating and executing API calls. This is particularly challenging in scenarios requiring multi-step…
Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support…
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…
Problem solving plays an essential role in science education, and generative AI (GAI) chatbots have emerged as a promising tool for supporting students' science problem solving. However, general-purpose chatbots (e.g., ChatGPT), which often…
Automated interviewers and chatbots are common in research, recruitment, customer service, and education. Many existing systems use fixed question lists, strict rules, and limited personalization, leading to repeated conversations that…
Political polling is a multi-billion dollar industry with outsized influence on the societal trajectory of the United States and nations around the world. However, it has been challenged by factors that stress its cost, availability, and…