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Different from most conventional recommendation problems, sequential recommendation focuses on learning users' preferences by exploiting the internal order and dependency among the interacted items, which has received significant attention…

Information Retrieval · Computer Science 2025-03-14 Liwei Pan , Weike Pan , Meiyan Wei , Hongzhi Yin , Zhong Ming

In this paper, we present a systematic effort to design, evaluate, and implement a realistic conversational recommender system (CRS). The objective of our system is to allow users to input free-form text to request recommendations, and then…

Artificial Intelligence · Computer Science 2025-01-03 Se-eun Yoon , Xiaokai Wei , Yexi Jiang , Rachit Pareek , Frank Ong , Kevin Gao , Julian McAuley , Michelle Gong

Modeling user's long-term and short-term interests is crucial for accurate recommendation. However, since there is no manually annotated label for user interests, existing approaches always follow the paradigm of entangling these two…

Information Retrieval · Computer Science 2022-03-01 Yu Zheng , Chen Gao , Jianxin Chang , Yanan Niu , Yang Song , Depeng Jin , Yong Li

Session-based Recommender Systems (SRSs) have been actively developed to recommend the next item of an anonymous short item sequence (i.e., session). Unlike sequence-aware recommender systems where the whole interaction sequence of each…

Information Retrieval · Computer Science 2021-07-09 Junsu Cho , SeongKu Kang , Dongmin Hyun , Hwanjo Yu

With the aid of large language models, current conversational recommender system (CRS) has gaining strong abilities to persuade users to accept recommended items. While these CRSs are highly persuasive, they can mislead users by…

Computation and Language · Computer Science 2024-10-08 Peixin Qin , Chen Huang , Yang Deng , Wenqiang Lei , Tat-Seng Chua

Research and development on conversational recommender systems (CRSs) critically depends on sound and reliable evaluation methodologies. However, the interactive nature of these systems poses significant challenges for automatic evaluation.…

Information Retrieval · Computer Science 2025-10-08 Nolwenn Bernard , Krisztian Balog

The goal of sequential recommendation (SR) is to predict a user's potential interested items based on her/his historical interaction sequences. Most existing sequential recommenders are developed based on ID features, which, despite their…

Information Retrieval · Computer Science 2023-10-24 Jinpeng Wang , Ziyun Zeng , Yunxiao Wang , Yuting Wang , Xingyu Lu , Tianxiang Li , Jun Yuan , Rui Zhang , Hai-Tao Zheng , Shu-Tao Xia

User-centric evaluation has become a key paradigm for assessing Conversational Recommender Systems (CRS), aiming to capture subjective qualities such as satisfaction, trust, and rapport. To enable scalable evaluation, recent work…

Information Retrieval · Computer Science 2026-02-20 Michael Müller , Amir Reza Mohammadi , Andreas Peintner , Beatriz Barroso Gstrein , Günther Specht , Eva Zangerle

Users in consumption domains, like music, are often able to more efficiently provide preferences over a set of items (e.g. a playlist or radio) than over single items (e.g. songs). Unfortunately, this is an underexplored area of research,…

Information Retrieval · Computer Science 2023-05-09 Arun Tejasvi Chaganty , Megan Leszczynski , Shu Zhang , Ravi Ganti , Krisztian Balog , Filip Radlinski

This paper presents a novel self-supervised learning method for handling conversational documents consisting of transcribed text of human-to-human conversations. One of the key technologies for understanding conversational documents is…

Computation and Language · Computer Science 2021-02-17 Ryo Masumura , Naoki Makishima , Mana Ihori , Akihiko Takashima , Tomohiro Tanaka , Shota Orihashi

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

The chit-chat-based conversational recommendation systems (CRS) provide item recommendations to users through natural language interactions. To better understand user's intentions, external knowledge graphs (KG) have been introduced into…

Computation and Language · Computer Science 2021-05-19 Tong Zhang , Yong Liu , Peixiang Zhong , Chen Zhang , Hao Wang , Chunyan Miao

The emerging meta- and multi-verse landscape is yet another step towards the more prevalent use of already ubiquitous online markets. In such markets, recommender systems play critical roles by offering items of interest to the users,…

Information Retrieval · Computer Science 2022-09-28 Ehsan Gholami , Mohammad Motamedi , Ashwin Aravindakshan

E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and…

Computation and Language · Computer Science 2024-10-21 Yuanxing Liu , Wei-Nan Zhang , Yifan Chen , Yuchi Zhang , Haopeng Bai , Fan Feng , Hengbin Cui , Yongbin Li , Wanxiang Che

Sequential recommendation has become increasingly prominent in both academia and industry, particularly in e-commerce. The primary goal is to extract user preferences from historical interaction sequences and predict items a user is likely…

Information Retrieval · Computer Science 2026-04-16 Xiaofan Zhou , Kyumin Lee

Recommendation system plays an important role in online web applications. Sequential recommender further models user short-term preference through exploiting information from latest user-item interaction history. Most of the sequential…

Information Retrieval · Computer Science 2020-09-14 Ye Tao , Can Wang , Lina Yao , Weimin Li , Yonghong Yu

Conversational Recommender Systems (CRSs) have emerged as a transformative paradigm for offering personalized recommendations through natural language dialogue. However, they face challenges with knowledge sparsity, as users often provide…

Computation and Language · Computer Science 2025-03-11 Zhangchi Qiu , Linhao Luo , Zicheng Zhao , Shirui Pan , Alan Wee-Chung Liew

Characterizing users' interests accurately plays a significant role in an effective recommender system. The sequential recommender system can learn powerful hidden representations of users from successive user-item interactions and dynamic…

Social and Information Networks · Computer Science 2020-11-24 Lingxiao Zhang , Jiangpeng Yan , Yujiu Yang , Xiu Li

Explanations in conventional recommender systems have demonstrated benefits in helping the user understand the rationality of the recommendations and improving the system's efficiency, transparency, and trustworthiness. In the…

Information Retrieval · Computer Science 2023-05-31 Shuyu Guo , Shuo Zhang , Weiwei Sun , Pengjie Ren , Zhumin Chen , Zhaochun Ren

Reciprocal recommender system (RRS), considering a two-way matching between two parties, has been widely applied in online platforms like online dating and recruitment. Existing RRS models mainly capture static user preferences, which have…

Information Retrieval · Computer Science 2023-06-27 Bowen Zheng , Yupeng Hou , Wayne Xin Zhao , Yang Song , Hengshu Zhu