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Conversational Recommender Systems (CRSs) are receiving growing research attention across domains, yet their user experience (UX) evaluation remains limited. Existing reviews largely overlook empirical UX studies, particularly in adaptive…

Information Retrieval · Computer Science 2025-08-07 Raj Mahmud , Yufeng Wu , Abdullah Bin Sawad , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

Recently, Large Language Models (LLMs) have been widely employed in Conversational Recommender Systems (CRSs). Unlike traditional language model approaches that focus on training, all existing LLMs-based approaches are mainly centered…

Computation and Language · Computer Science 2025-09-26 Jianyu Wen , Jingyun Wang , Cilin Yan , Jiayin Cai , Xiaolong Jiang , Ying Zhang

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by capturing user preferences through interactive dialogues. Explainability in CRSs is crucial as it enables users to understand the reasoning behind…

Computation and Language · Computer Science 2025-10-03 Zhangchi Qiu , Linhao Luo , Shirui Pan , Alan Wee-Chung Liew

Session-based recommendation (SR) aims to dynamically recommend items to a user based on a sequence of the most recent user-item interactions. Most existing studies on SR adopt advanced deep learning methods. However, the majority only…

Information Retrieval · Computer Science 2024-01-17 Huizi Wu , Cong Geng , Hui Fang

Conversational Recommender Systems (CRSs) in E-commerce platforms aim to recommend items to users via multiple conversational interactions. Click-through rate (CTR) prediction models are commonly used for ranking candidate items. However,…

Information Retrieval · Computer Science 2021-05-03 Chi-Man Wong , Fan Feng , Wen Zhang , Chi-Man Vong , Hui Chen , Yichi Zhang , Peng He , Huan Chen , Kun Zhao , Huajun Chen

In recent years, sequential recommender systems (SRSs) and session-based recommender systems (SBRSs) have emerged as a new paradigm of RSs to capture users' short-term but dynamic preferences for enabling more timely and accurate…

Information Retrieval · Computer Science 2022-05-24 Shoujin Wang , Qi Zhang , Liang Hu , Xiuzhen Zhang , Yan Wang , Charu Aggarwal

Cross-domain sequential recommendation (CDSR) shifts the modeling of user preferences from flat to stereoscopic by integrating and learning interaction information from multiple domains at different granularities (ranging from…

Information Retrieval · Computer Science 2024-08-27 Shu Chen , Zitao Xu , Weike Pan , Qiang Yang , Zhong Ming

The advancement of large language models (LLMs) now allows users to actively interact with conversational recommendation systems (CRS) and build their own personalized recommendation services tailored to their unique needs and goals. This…

Human-Computer Interaction · Computer Science 2025-02-25 Sojeong Yun , Youn-kyung Lim

Conversational recommender systems (CRS) that are able to interact with users in natural language often utilize recommendation dialogs which were previously collected with the help of paired humans, where one plays the role of a seeker and…

Computation and Language · Computer Science 2022-09-08 Ahtsham Manzoor , Dietmar Jannach

Sequential recommendation methods play a crucial role in modern recommender systems because of their ability to capture a user's dynamic interest from her/his historical interactions. Despite their success, we argue that these approaches…

Information Retrieval · Computer Science 2021-03-02 Xu Xie , Fei Sun , Zhaoyang Liu , Shiwen Wu , Jinyang Gao , Bolin Ding , Bin Cui

Repeat consumption, such as repurchasing items and relistening songs, is a common scenario in daily life. To model repeat consumption, the repeat-aware recommendation has been proposed to predict which item will be re-interacted based on…

Information Retrieval · Computer Science 2025-06-11 Shigang Quan , Shui Liu , Zhenzhe Zheng , Fan Wu

Sequential recommender systems (SRSs) aim to suggest next item for a user based on her historical interaction sequences. Recently, many research efforts have been devoted to attenuate the influence of noisy items in sequences by either…

Information Retrieval · Computer Science 2024-06-21 Xiaofei Zhu , Liang Li , Weidong Liu , Xin Luo

User-item interaction histories are pivotal for sequential recommendation systems but often include noise, such as unintended clicks or actions that fail to reflect genuine user preferences. To address this, we propose Learned Item…

Information Retrieval · Computer Science 2025-11-27 Haidong Xin , Zhenghao Liu , Sen Mei , Yukun Yan , Shi Yu , Shuo Wang , Zulong Chen , Yu Gu , Ge Yu , Chenyan Xiong

We study a conversational recommendation model which dynamically manages users' past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph, to allow for natural interactions and…

Computation and Language · Computer Science 2020-06-02 Hu Xu , Seungwhan Moon , Honglei Liu , Bing Liu , Pararth Shah , Bing Liu , Philip S. Yu

The emerging topic of sequential recommender systems has attracted increasing attention in recent years.Different from the conventional recommender systems including collaborative filtering and content-based filtering, SRSs try to…

Information Retrieval · Computer Science 2020-01-15 Shoujin Wang , Liang Hu , Yan Wang , Longbing Cao , Quan Z. Sheng , Mehmet Orgun

In Conversational Recommendation Systems (CRS), a user provides feedback on recommended items at each turn, leading the CRS towards improved recommendations. Due to the need for a large amount of data, a user simulator is employed for both…

Information Retrieval · Computer Science 2025-07-25 Maria Vlachou

Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling…

Information Retrieval · Computer Science 2020-02-24 Wenqiang Lei , Xiangnan He , Yisong Miao , Qingyun Wu , Richang Hong , Min-Yen Kan , Tat-Seng Chua

Conversational Recommender Systems (CRSs) have garnered attention as a novel approach to delivering personalized recommendations through multi-turn dialogues. This review developed a taxonomy framework to systematically categorize relevant…

Human-Computer Interaction · Computer Science 2025-06-26 Haoran Zhang , Xin Zhao , Jinze Chen , Junpeng Guo

The ideal conversational recommender system (CRS) acts like a savvy salesperson, adapting its language and suggestions to each user's level of expertise. However, most current systems treat all users as experts, leading to frustrating and…

Information Retrieval · Computer Science 2025-12-16 Ivica Kostric , Ujwal Gadiraju , Krisztian Balog

Modeling user interests is crucial in real-world recommender systems. In this paper, we present a new user interest representation model for personalized recommendation. Specifically, the key novelty behind our model is that it explicitly…

Information Retrieval · Computer Science 2020-11-12 Shuai Zhang , Huoyu Liu , Aston Zhang , Yue Hu , Ce Zhang , Yumeng Li , Tanchao Zhu , Shaojian He , Wenwu Ou
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