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Purpose- The significance of business processes has fostered a close collaboration between academia and industry. Moreover, the business landscape has witnessed continuous transformation, closely intertwined with technological advancements.…

In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of…

Artificial Intelligence · Computer Science 2020-07-28 Tathagata Chakraborti , Vatche Isahagian , Rania Khalaf , Yasaman Khazaeni , Vinod Muthusamy , Yara Rizk , Merve Unuvar

Business Process Management (BPM) is a central element of today organizations. Despite over the years its main focus has been the support of processes in highly controlled domains, nowadays many domains of interest to the BPM community are…

Artificial Intelligence · Computer Science 2017-10-23 Andrea Marrella

Recently, information systems like ERP, CRM and WFM record different business events or activities in a log named as event log. Process mining aims at extracting information from event logs to capture business process as it is being…

Software Engineering · Computer Science 2015-07-22 Saiqa Aleem , Luiz Fernando Capretz , Faheem Ahmed

Artificial intelligence (AI) has been used to advance different fields, such as education, healthcare, and finance. However, the application of AI in the field of project management (PM) has not progressed equally. This paper reports on a…

Artificial Intelligence · Computer Science 2020-12-23 Mohammad Reza Davahli

This paper presents an approach of using methods of process mining and rule-based artificial intelligence to analyze and understand study paths of students based on campus management system data and study program models. Process mining…

Process mining, as a high-level field in data mining, plays a crucial role in enhancing operational efficiency and decision-making across organizations. In this survey paper, we delve into the growing significance and ongoing trends in the…

Artificial Intelligence · Computer Science 2024-07-17 Yiyuan Yang , Zheshun Wu , Yong Chu , Zhenghua Chen , Zenglin Xu , Qingsong Wen

Process mining represents an important field in BPM and data mining research. Recently, it has gained importance also for practitioners: more and more companies are creating business process intelligence solutions. The evaluation of process…

Software Engineering · Computer Science 2016-07-29 Andrea Burattin

Robotics Process Automation is revolutionizing business operations by significantly enhancing efficiency, productivity, and operational excellence across various industries. This manuscript delivers a comprehensive review of recent…

Process automation is a crucial strategy for improving business processes, but little attention has been paid to the effects that automation has once it is operational. This paper addresses this research problem by reviewing the literature…

Software Engineering · Computer Science 2025-07-15 Hoang Vu , Jennifer Haase , Henrik Leopold , Jan Mendling

One of the more prominent trends within Industry 4.0 is the drive to employ Robotic Process Automation (RPA), especially as one of the elements of the Lean approach. The full implementation of RPA is riddled with challenges relating both to…

Robotic Process Mining focuses on the identification of the routine types performed by human resources through a User Interface. The ultimate goal is to discover routine-type models to enable robotic process automation. The discovery of…

Robotics · Computer Science 2025-10-14 Massimiliano de Leoni , Faizan Ahmed Khan , Simone Agostinelli

We present a case study of Process Mining (PM) for personnel security screening in the Canadian government. We consider customer (process time) and organizational (cost) perspectives. Furthermore, in contrast to most published case studies,…

Computers and Society · Computer Science 2024-09-11 Jacques Trottier , William Van Woensel , Xiaoyang Wang , Kavya Mallur , Najah El-Gharib , Daniel Amyot

Machine learning models are routinely integrated into process mining pipelines to carry out tasks like data transformation, noise reduction, anomaly detection, classification, and prediction. Often, the design of such models is based on…

Machine Learning · Computer Science 2024-02-21 Paolo Ceravolo , Sylvio Barbon Junior , Ernesto Damiani , Wil van der Aalst

In recent years, process mining emerged as a proven technology to analyze and improve operational processes. An expanding range of organizations using process mining in their daily operation brings a broader spectrum of processes to be…

Machine Learning · Computer Science 2023-11-07 Viki Peeva , Wil M. P. van der Aalst

Since the early 90s, the evolution of the Business Process Management (BPM) discipline has been punctuated by successive waves of automation technologies. Some of these technologies enable the automation of individual tasks, while others…

Artificial Intelligence · Computer Science 2026-01-28 Marlon Dumas , Fredrik Milani , David Chapela-Campa

Process mining offers techniques to exploit event data by providing insights and recommendations to improve business processes. The growing amount of algorithms for process discovery has raised the question of which algorithms perform best…

Software Engineering · Computer Science 2018-06-20 Toon Jouck , Alfredo Bolt , Benoît Depaire , Massimiliano de Leoni , Wil M. P. van der Aalst

This paper presents a novel approach for automated analysis of process models discovered using process mining techniques. Process mining explores underlying processes hidden in the event data generated by various devices. Our proposed…

Artificial Intelligence · Computer Science 2020-11-04 Ivona Zakarija , Frano Škopljanac-Mačina , Bruno Blašković

Process mining is a technique that performs an automatic analysis of business processes from a log of events with the promise of understanding how processes are executed in an organisation. Several models have been proposed to address this…

Artificial Intelligence · Computer Science 2015-03-26 Catarina Moreira

The research activity outlined in this PhD thesis is devoted to define a general approach, a concrete architecture and a prototype Process Management System (PMS) for the automated adaptation of dynamic processes at run-time, on the basis…

Artificial Intelligence · Computer Science 2018-10-16 Andrea Marrella