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Emotional Support Conversation (ESC) is a task aimed at alleviating individuals' emotional distress through daily conversation. Given its inherent complexity and non-intuitive nature, ESConv dataset incorporates support strategies to…

Computation and Language · Computer Science 2025-05-27 Dongjin Kang , Sunghwan Kim , Taeyoon Kwon , Seungjun Moon , Hyunsouk Cho , Youngjae Yu , Dongha Lee , Jinyoung Yeo

Empathetic conversation is a crucial characteristic in daily conversations between individuals. Nowadays, Large Language models (LLMs) have shown outstanding performance in generating empathetic responses. Knowledge bases like COMET can…

Computation and Language · Computer Science 2024-12-10 Huiying Cao , Yiqun Zhang , Shi Feng , Xiaocui Yang , Daling Wang , Yifei Zhang

AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in…

Computation and Language · Computer Science 2023-05-18 Anuradha Welivita , Pearl Pu

Multi-modal conversation emotion recognition (MCER) aims to recognize and track the speaker's emotional state using text, speech, and visual information in the conversation scene. Analyzing and studying MCER issues is significant to…

Artificial Intelligence · Computer Science 2025-11-14 Yuntao Shou , Tao Meng , Wei Ai , Fangze Fu , Nan Yin , Keqin Li

Empathetic dialogue requires not only recognizing a user's emotional state but also making strategy-aware, context-sensitive decisions throughout response generation. However, the lack of a comprehensive empathy strategy framework, explicit…

Computation and Language · Computer Science 2026-04-21 Hongru Ji , Yuyin Fan , Meng Zhao , Xianghua Li , Lianwei Wu , Chao Gao

Emotion recognition in multi-speaker conversations faces significant challenges due to speaker ambiguity and severe class imbalance. We propose a novel framework that addresses these issues through three key innovations: (1) a speaker…

Sound · Computer Science 2025-11-19 Xiao Li , Kotaro Funakoshi , Manabu Okumura

Emotion recognition is a crucial task for human conversation understanding. It becomes more challenging with the notion of multimodal data, e.g., language, voice, and facial expressions. As a typical solution, the global- and the local…

Computation and Language · Computer Science 2024-01-31 Cam-Van Thi Nguyen , Anh-Tuan Mai , The-Son Le , Hai-Dang Kieu , Duc-Trong Le

The automatic generation of high-quality mathematical problems is practically valuable in many educational scenarios. Large multimodal model provides a novel technical approach for the mathematical problem generation because of its wide…

Artificial Intelligence · Computer Science 2024-07-17 Sannyuya Liu , Jintian Feng , Zongkai Yang , Yawei Luo , Qian Wan , Xiaoxuan Shen , Jianwen Sun

Emotional support conversation (ESC) aims to alleviate the emotional distress of individuals through effective conversations. Although large language models (LLMs) have obtained remarkable progress on ESC, most of these studies might not…

Computation and Language · Computer Science 2025-08-28 Xiaoyu Wang , Yue Zhao , Qingqing Gu , Zhonglin Jiang , Xiaokai Chen , Yong Chen , Luo Ji

Speech emotions play a crucial role in human-computer interaction, shaping engagement and context-aware communication. Despite recent advances in spoken dialogue systems, a holistic system for evaluating emotional reasoning is still…

Multimodal Emotion Recognition in Conversation (MERC) aims to predict speakers' emotions by integrating textual, acoustic, and visual cues. Existing approaches either struggle to capture complex cross-modal interactions or experience…

Multimedia · Computer Science 2026-03-24 Xiaosen Lyu , Jiayu Xiong , Yuren Chen , Wanlong Wang , Xiaoqing Dai , Jing Wang

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on…

Computation and Language · Computer Science 2022-08-04 Yuhan Liu , Jun Gao , Jiachen Du , Lanjun Zhou , Ruifeng Xu

The purpose of emotion recognition in conversation (ERC) is to identify the emotion category of an utterance based on contextual information. Previous ERC methods relied on simple connections for cross-modal fusion and ignored the…

Computation and Language · Computer Science 2024-05-29 Haoxiang Shi , Xulong Zhang , Ning Cheng , Yong Zhang , Jun Yu , Jing Xiao , Jianzong Wang

There is a mismatch between psychological and computational studies on emotions. Psychological research aims at explaining and documenting internal mechanisms of these phenomena, while computational work often simplifies them into labels.…

Computation and Language · Computer Science 2026-02-03 Enrica Troiano , Sofie Labat , Marco Antonio Stranisci , Viviana Patti , Rossana Damiano , Roman Klinger

The emotion detection technology to enhance human decision-making is an important research issue for real-world applications, but real-life emotion datasets are relatively rare and small. The experiments conducted in this paper use the…

Computation and Language · Computer Science 2023-06-13 Théo Deschamps-Berger , Lori Lamel , Laurence Devillers

The digital realm has witnessed the rise of various search modalities, among which the Image-Based Conversational Search System stands out. This research delves into the design, implementation, and evaluation of this specific system,…

Information Retrieval · Computer Science 2024-04-01 Yue Zheng , Lei Yu , Junmian Chen , Tianyu Xia , Yuanyuan Yin , Shan Wang , Haiming Liu

We present COMET, a neural framework for training multilingual machine translation evaluation models which obtains new state-of-the-art levels of correlation with human judgements. Our framework leverages recent breakthroughs in…

Computation and Language · Computer Science 2020-10-20 Ricardo Rei , Craig Stewart , Ana C Farinha , Alon Lavie

Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialogue datasets often lack strategic guidance, and real-world…

Computation and Language · Computer Science 2025-11-11 Jie Zhu , Huaixia Dou , Junhui Li , Lifan Guo , Feng Chen , Chi Zhang , Fang Kong

Emotional support conversation (ESC) aims to alleviate the emotional distress of individuals through effective conversations. Although large language models (LLMs) have obtained remarkable progress on ESC, most of these studies might not…

Computation and Language · Computer Science 2026-05-11 Yue Zhao , Qingqing Gu , Xiaoyu Wang , Teng Chen , Zhonglin Jiang , Yong Chen , Luo Ji