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We describe a class of tasks called decision-oriented dialogues, in which AI assistants such as large language models (LMs) must collaborate with one or more humans via natural language to help them make complex decisions. We formalize…

Computation and Language · Computer Science 2024-05-07 Jessy Lin , Nicholas Tomlin , Jacob Andreas , Jason Eisner

When AI systems allow human-like communication, they elicit increasingly complex relational responses. Knowledge workers face a particular challenge: They approach these systems as tools while interacting with them in ways that resemble…

Human-Computer Interaction · Computer Science 2026-03-02 Emrecan Gulay , Eleonora Picco , Enrico Glerean , Corinna Coupette

With the large language model showing human-like logical reasoning and understanding ability, whether agents based on the large language model can simulate the interaction behavior of real users, so as to build a reliable virtual…

Information Retrieval · Computer Science 2024-03-05 Chenwei Zhang , Wenran Lu , Chunhe Ni , Hongbo Wang , Jiang Wu

Sustainability development goals (SDGs) are regarded as a universal call to action with the overall objectives of planet protection, ending of poverty, and ensuring peace and prosperity for all people. In order to achieve these objectives,…

One challenge in technical interviews is the think-aloud process, where candidates verbalize their thought processes while solving coding tasks. Despite its importance, opportunities for structured practice remain limited. Conversational AI…

Human-Computer Interaction · Computer Science 2025-07-22 Taufiq Daryanto , Sophia Stil , Xiaohan Ding , Daniel Manesh , Sang Won Lee , Tim Lee , Stephanie Lunn , Sarah Rodriguez , Chris Brown , Eugenia Rho

Prompting is central to interaction with AI systems, yet many users struggle to explore alternative directions, articulate creative intent, or understand how variations in prompts shape model outputs. We introduce prompt recommender systems…

Human-Computer Interaction · Computer Science 2026-01-23 Jason Kim , Maria Teleki , James Caverlee

This study investigates the feasibility of developing an Artificial General Recommender (AGR), facilitated by recent advancements in Large Language Models (LLMs). An AGR comprises both conversationality and universality to engage in natural…

Information Retrieval · Computer Science 2023-05-09 Guo Lin , Yongfeng Zhang

Large-language Models (LLMs) have been extremely successful at tasks like complex dialogue understanding, reasoning and coding due to their emergent abilities. These emergent abilities have been extended with multi-modality to include…

Information Retrieval · Computer Science 2025-05-19 Li Yang , Anushya Subbiah , Hardik Patel , Judith Yue Li , Yanwei Song , Reza Mirghaderi , Vikram Aggarwal , Qifan Wang

Existing recommendation systems have focused on two paradigms: 1- historical user-item interaction-based recommendations and 2- conversational recommendations. Conversational recommendation systems facilitate natural language dialogues…

Computation and Language · Computer Science 2024-05-29 Srijata Maji , Moghis Fereidouni , Vinaik Chhetri , Umar Farooq , A. B. Siddique

Recommender systems are designed to help users in situations of information overload. In recent years, we observed increased interest in session-based recommendation scenarios, where the problem is to make item suggestions to users based…

Information Retrieval · Computer Science 2021-09-15 Sara Latifi , Noemi Mauro , Dietmar Jannach

In AI-assisted decision-making, humans often passively review AI's suggestion and decide whether to accept or reject it as a whole. In such a paradigm, humans are found to rarely trigger analytical thinking and face difficulties in…

Human-Computer Interaction · Computer Science 2025-03-13 Shuai Ma , Qiaoyi Chen , Xinru Wang , Chengbo Zheng , Zhenhui Peng , Ming Yin , Xiaojuan Ma

The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work…

Computers and Society · Computer Science 2020-12-14 Elisa Bertino , Finale Doshi-Velez , Maria Gini , Daniel Lopresti , David Parkes

Interactive Artificial Intelligent(AI) assistant systems are designed to offer timely guidance to help human users to complete a variety tasks. One of the remaining challenges is to understand user's mental states during the task for more…

Computation and Language · Computer Science 2024-04-01 Megan Su , Yuwei Bao

Research has shown that human-agent relationships form in similar ways to human-human relationships. Since children do not have the same critical analysis skills as adults (and may over-trust technology, for example), this…

Human-Computer Interaction · Computer Science 2022-09-13 Jessica Van Brummelen , Mingyan Claire Tian , Maura Kelleher , Nghi Hoang Nguyen

Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced in everyday use, particularly when AI systems limit,…

Human-Computer Interaction · Computer Science 2026-05-08 Mengqi Shi , Tianqi Song , Zicheng Zhu , Yi-Chieh Lee

Conversational Recommender Systems (CRSs) have garnered attention as a novel approach to delivering personalized recommendations through multi-turn dialogues. This review developed a taxonomy framework to systematically categorize relevant…

Human-Computer Interaction · Computer Science 2025-06-26 Haoran Zhang , Xin Zhao , Jinze Chen , Junpeng Guo

AI has become pervasive in recent years, but state-of-the-art approaches predominantly neglect the need for AI systems to be contestable. Instead, contestability is advocated by AI guidelines (e.g. by the OECD) and regulation of automated…

Conversational agents have been gaining increasing popularity in recent years. Influenced by the widespread adoption of task-oriented agents such as Apple Siri and Amazon Alexa, these agents are being deployed into various applications to…

Human-Computer Interaction · Computer Science 2024-01-17 Christopher Clarke , Karthik Krishnamurthy , Walter Talamonti , Yiping Kang , Lingjia Tang , Jason Mars

Research and development on conversational recommender systems (CRSs) critically depends on sound and reliable evaluation methodologies. However, the interactive nature of these systems poses significant challenges for automatic evaluation.…

Information Retrieval · Computer Science 2025-10-08 Nolwenn Bernard , Krisztian Balog

Providing user-understandable explanations to justify recommendations could help users better understand the recommended items, increase the system's ease of use, and gain users' trust. A typical approach to realize it is natural language…

Information Retrieval · Computer Science 2023-01-16 Lei Li , Yongfeng Zhang , Li Chen
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