Related papers: Designing Trustworthy User Interfaces
As news organizations embrace transparency practices on their websites to distinguish themselves from those spreading misinformation, HCI designers have the opportunity to help them effectively utilize the ideals of transparency to build…
Current literature and public discourse on "trust in AI" are often focused on the principles underlying trustworthy AI, with insufficient attention paid to how people develop trust. Given that AI systems differ in their level of…
Virtue ethics is a philosophical tradition that emphasizes the cultivation of virtues in achieving the common good. It has been suggested to be an effective framework for envisioning more ethical technology, yet previous work on virtue…
Previous work has found a lack of research in HCI on religion, partly driven by misunderstandings of values and practices between religious and technical communities. To bridge this divide in an empirically rigorous way, we conducted an…
Behaviour-Driven Development (BDD) has emerged in the last years as a powerful methodology to specify testable and executable user requirements through stories and scenarios. With the support of external testing frameworks, BDD stories can…
That computers should be easy to learn and use is a rarely-questioned tenet of user interface design. But what do we gain from prioritising usability and learnability, and what do we lose? I explore how simplicity is not an inevitable truth…
The trustworthiness of AI is considered essential to the adoption and application of AI systems. However, the meaning of trust varies across industry, research and policy spaces. Studies suggest that professionals who develop and use AI…
In the past decade, the financial industry has experienced a technology revolution. While we witness a rapid introduction of conversational bots for financial services, there is a lack of understanding of conversational user interfaces…
These days, cyber-criminals target humans rather than machines since they try to accomplish their malicious intentions by exploiting the weaknesses of end users. Thus, human vulnerabilities pose a serious threat to the security and…
Software services play a crucial role in daily life, with automated actions determining access to resources and information. Trusting service providers to perform these actions fairly and accurately is essential, yet challenging for users…
This article reports on a Research through Design study exploring how to design a tool for helping readers of science journalism understand the strength and uncertainty of scientific evidence in news stories about health science, using both…
Designers incorporate values in the design process that raise risks for vulnerable groups. Persuasion in user interfaces can quickly turn into manipulation and become potentially harmful for those groups in the realm of intellectual…
A multitude of web and desktop applications are now widely available in diverse human languages. This paper explores the design issues that are specifically relevant for multilingual users. It reports on the continued studies of Information…
Reliable inference requires that artificial intelligence (AI) models provide trustworthy uncertainty estimates, not merely accurate predictions. Recent advances in Bayesian learning have made significant progress toward this goal, and…
Human computation is an approach to solving problems that prove difficult using AI only, and involves the cooperation of many humans. Because human computation requires close engagement with both "human populations as users" and "human…
With the push for contact- and proximity-tracing solutions as a means to manage the spread of the pandemic, there is a distrust between the citizens and authorities that are deploying these solutions. The efficacy of the solutions relies on…
Journalists and visualization designers include visualizations in their articles and storytelling tools to deliver their message effectively. But design decisions they make to represent information, such as the graphical dimensions they…
Generative AI (genAI) tools, such as ChatGPT or Copilot, are advertised to improve developer productivity and are being integrated into software development. However, misaligned trust, skepticism, and usability concerns can impede the…
Since wearable technology was first conceptualized in 1960, it has become a crucial aspect of our daily life. People's daily lives have been made better and their health and well-being have improved because of its convenience, real-time,…
In recent years, discussions on integrating Artificial Intelligence (AI) into UX design have intensified. However, the practical application of AI tools in design is limited by their operation within overly simplified scenarios, inherent…