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This workshop proposal focuses on best practices in UI/UX design for AI applications aimed at children, emphasising safety, engagement, and ethics. It aims to address the challenge of measuring the safety, trustworthiness, and reliability…
Technologies increasingly mimic human-like social behaviours. Beyond prototypical conversational agents like chatbots, this also applies to basic automated systems like app notifications or self-checkout machines that address or 'talk to'…
We are interested in the role of field user interaction data in the development of IVIS, the potentials practitioners see in analyzing this data, the concerns they share, and how this compares to companies with digital products. We…
Advances in natural language processing and understanding have led to a rapid growth in the popularity of conversational user interfaces (CUIs). While CUIs introduce novel benefits, they also yield risks that may exploit people's trust.…
As software continues to permeate nearly every facet of modern life, the complexity and ubiquity of digital services underscore the need for sustainable, effective, and inclusive software development practices. Although software engineering…
The rapid proliferation of artificial intelligence (AI) in consumer-facing digital products has disrupted the assumptions underlying classical user experience (UX) evaluation frameworks. Legacy metrics such as the System Usability Scale…
User participation is considered an effective way to conduct requirements engineering, but user-developer perception gaps in requirements understanding occur frequently. Since user participation in practice is not as active as we expect and…
The importance of emotions in service and in product design is well known. However, it is still not very well understood how users' emotions can be incorporated in a product or service lifecycle. We argue that this gap is due to a lack of a…
Generative UI is transforming interface design by facilitating AI-driven collaborative workflows between designers and computational systems. This study establishes a working definition of Generative UI through a multi-method qualitative…
Artificial Intelligence (AI) is one of the major technological advancements of this century, bearing incredible potential for users through AI-powered applications and tools in numerous domains. Being often black-box (i.e., its…
Throughout the past decade, research in HCI has identified numerous instances of dark patterns in digital interfaces. These efforts have led to a well-fostered typology describing harmful strategies users struggle to navigate. However, an…
The traditional user-centered design process can hardly keep up with the ever faster technical development and increasingly diverse user preferences. As a solution, we propose to augment the tried-and-tested approach of conducting user…
Human-Computer Interaction with the traditional User Interface is done using a specified in advance script dialog menu, mainly based on human intellect and unproductive use of navigation. This approach does not lead to making qualitative…
Many real world problems can be defined as optimisation problems in which the aim is to maximise an objective function. The quality of obtained solution is directly linked to the pertinence of the used objective function. However, designing…
Dark patterns are (evil) design nudges that steer people's behaviour through persuasive interface design. Increasingly found in cookie consent requests, they possibly undermine principles of EU privacy law. In two preregistered online…
Previous work established that open source software (OSS) projects can benefit from the involvement of UX professionals, who offer user-centric perspectives and contributions to improve software usability. However, their participation in…
Evaluating UX in the context of AI's complexity, unpredictability, and generative nature presents unique challenges. How can we support HCI researchers to create comprehensive UX evaluation plans? In this paper, we introduce EvAlignUX, a…
This paper describes the authors point of view on reaching a stage at which it is necessary to understand customer organizations better to identify their problems and how to address them. To resolve this issue we need a mechanism to capture…
Fashion preference is a fuzzy concept that depends on customer taste, prevailing norms in fashion product/style, henceforth used interchangeably, and a customer's perception of utility or fashionability, yet fashion e-retail relies on…
Usability is a key quality attribute of successful software systems. Unfortunately, there is no common understanding of the factors influencing usability and their interrelations. Hence, the lack of a comprehensive basis for designing,…