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Search engines in e-commerce settings allow users to search, browse, and select items from a wide range of products available online including children's items. Children's products such as toys, books, and learning materials often have…
Text Classification finds interesting applications in the pickup and delivery services industry where customers require one or more items to be picked up from a location and delivered to a certain destination. Classifying these customer…
Existing e-commerce platforms heavily rely on manual annotation for product categorization, which is inefficient and inconsistent. These platforms often employ a hierarchical structure for categorizing products; however, few studies have…
E-commerce platforms have a vast catalog of items to cater to their customers' shopping interests. Most of these platforms assist their customers in the shopping process by offering optimized recommendation carousels, designed to help…
Knowledge-aided dialogue response generation aims at augmenting chatbots with relevant external knowledge in the hope of generating more informative responses. The majority of previous work assumes that the relevant knowledge is given as…
Products in an ecommerce catalog contain information-rich fields like description and bullets that can be useful to extract entities (attributes) using NER based systems. However, these fields are often verbose and contain lot of…
Search is a prominent channel for discovering products on an e-commerce platform. Ranking products retrieved from search becomes crucial to address customer's need and optimize for business metrics. While learning to Rank (LETOR) models…
This paper presents a named entity extraction system for detecting attributes in product titles of eCommerce retailers like Walmart. The absence of syntactic structure in such short pieces of text makes extracting attribute values a…
A key distinguishing feature of conversational recommender systems over traditional recommender systems is their ability to elicit user preferences using natural language. Currently, the predominant approach to preference elicitation is to…
E-commerce query understanding is the process of inferring the shopping intent of customers by extracting semantic meaning from their search queries. The recent progress of pre-trained masked language models (MLM) in natural language…
It is time-consuming to find the best product among many similar alternatives. Comparative sentences can help to contrast one item from others in a way that highlights important features of an item that stand out. Given reviews of one or…
In this paper, we study the product title summarization problem in E-commerce applications for display on mobile devices. Comparing with conventional sentence summarization, product title summarization has some extra and essential…
Building open domain conversational systems that allow users to have engaging conversations on topics of their choice is a challenging task. Alexa Prize was launched in 2016 to tackle the problem of achieving natural, sustained, coherent…
With the improvements in speech recognition and voice generation technologies over the last years, a lot of companies have sought to develop conversation understanding systems that run on mobile phones or smart home devices through natural…
Product search serves as an important entry point for online shopping. In contrast to web search, the retrieved results in product search not only need to be relevant but also should satisfy customers' preferences in order to elicit…
Efficient search is a critical component for an e-commerce platform with an innumerable number of products. Every day millions of users search for products pertaining to their needs. Thus, showing the relevant products on the top will…
Language models that utilize extensive self-supervised pre-training from unlabeled text, have recently shown to significantly advance the state-of-the-art performance in a variety of language understanding tasks. However, it is yet unclear…
In an online shopping platform, a detailed classification of the products facilitates user navigation. It also helps online retailers keep track of the price fluctuations in a certain industry or special discounts on a specific product…
Building a shopping product collection has been primarily a human job. With the manual efforts of craftsmanship, experts collect related but diverse products with common shopping intent that are effective when displayed together, e.g.,…
Traditional recommendation systems represent users and items as dense vectors and learn to align them in a shared latent space for relevance estimation. Recent LLM-based recommenders instead leverage natural-language representations that…