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Explainability of algorithmic decision-making systems is both a regulatory objective and an area of intense research. The article argues that a crucial condition for the acceptability of algorithmic decision-making systems is that decisions…

Computers and Society · Computer Science 2026-03-03 Sarra Tajouri , Yves Meinard , Alexis Tsoukiàs , Thierry Kirat

Large language models (LLMs) have the potential to aid and improve human decision-making in classification tasks, not only by providing fairly accurate predictions, but also in their ability to generate cogent narrative explanations of…

Human-Computer Interaction · Computer Science 2026-05-25 Laura R. Marusich , Mary Grace Kozuch Dhooghe , Jonathan Z. Bakdash , Murat Kantarcioglu

Explainable recommender systems can explain their recommendation decisions, enhancing user trust in the systems. Most explainable recommender systems either rely on human-annotated rationales to train models for explanation generation or…

Information Retrieval · Computer Science 2024-01-09 Hanqi Yan , Lin Gui , Menghan Wang , Kun Zhang , Yulan He

Explainability of a classification model is crucial when deployed in real-world decision support systems. Explanations make predictions actionable to the user and should inform about the capabilities and limitations of the system. Existing…

Machine Learning · Computer Science 2022-12-13 Erwin Walraven , Ajaya Adhikari , Cor J. Veenman

Artificial intelligence systems are being increasingly deployed due to their potential to increase the efficiency, scale, consistency, fairness, and accuracy of decisions. However, as many of these systems are opaque in their operation,…

In robotics, ensuring that autonomous systems are comprehensible and accountable to users is essential for effective human-robot interaction. This paper introduces a novel approach that integrates user-centered design principles directly…

Artificial Intelligence · Computer Science 2024-11-11 Amar Halilovic , Senka Krivic

Artificial intelligence (AI) enables machines to learn from human experience, adjust to new inputs, and perform human-like tasks. AI is progressing rapidly and is transforming the way businesses operate, from process automation to cognitive…

Machine Learning · Computer Science 2021-12-17 Ambreen Hanif

Adding explanations to recommender systems is said to have multiple benefits, such as increasing user trust or system transparency. Previous work from other application areas suggests that specific user characteristics impact the users'…

Human-Computer Interaction · Computer Science 2025-02-04 Kathrin Wardatzky , Oana Inel , Luca Rossetto , Abraham Bernstein

With the growing capabilities of intelligent systems, the integration of robots in our everyday life is increasing. However, when interacting in such complex human environments, the occasional failure of robotic systems is inevitable. The…

Artificial Intelligence · Computer Science 2021-08-05 Devleena Das , Siddhartha Banerjee , Sonia Chernova

Explainable artificial intelligence is a research field that tries to provide more transparency for autonomous intelligent systems. Explainability has been used, particularly in reinforcement learning and robotic scenarios, to better…

Artificial Intelligence · Computer Science 2022-07-08 Francisco Cruz , Charlotte Young , Richard Dazeley , Peter Vamplew

Financial forecasting plays an important role in making informed decisions for financial stakeholders, specifically in the stock exchange market. In a traditional setting, investors commonly rely on the equity research department for…

Statistical Finance · Quantitative Finance 2024-07-23 Sahar Arshad , Seemab Latif , Ahmad Salman , Rabia Latif

Personalisation of products and services is fast becoming the driver of success in banking and commerce. Machine learning holds the promise of gaining a deeper understanding of and tailoring to customers' needs and preferences. Whereas…

Machine Learning · Computer Science 2022-06-30 Charl Maree , Christian Omlin

To make models more understandable and correctable, I propose that the PROMISE community pivots to the problem of model review. Over the years, there have been many reports that very simple models can perform exceptionally well. Yet, where…

Software Engineering · Computer Science 2023-09-08 Tim Menzies

It is known that recommendations of AI-based systems can be incorrect or unfair. Hence, it is often proposed that a human be the final decision-maker. Prior work has argued that explanations are an essential pathway to help human…

Human-Computer Interaction · Computer Science 2022-05-10 Jakob Schoeffer , Maria De-Arteaga , Niklas Kuehl

Explanation is key to people having confidence in high-stakes AI systems. However, machine-learning-based systems -- which account for almost all current AI -- can't explain because they are usually black boxes. The explainable AI (XAI)…

Artificial Intelligence · Computer Science 2024-09-30 Sergei Nirenburg , Marjorie McShane , Kenneth W. Goodman , Sanjay Oruganti

While research on explainable AI (XAI) is booming and explanation techniques have proven promising in many application domains, standardised human-centred evaluation procedures are still missing. In addition, current evaluation procedures…

Human-Computer Interaction · Computer Science 2025-06-18 Ivania Donoso-Guzmán , Jeroen Ooge , Denis Parra , Katrien Verbert

We describe an augmented intelligence system for simplifying and enhancing the modeling experience for operations research. Using this system, the user receives a suggested formulation of an optimization problem based on its description. To…

Computation and Language · Computer Science 2022-10-13 Rindranirina Ramamonjison , Haley Li , Timothy T. Yu , Shiqi He , Vishnu Rengan , Amin Banitalebi-Dehkordi , Zirui Zhou , Yong Zhang

Artificial Intelligence (AI) models increasingly drive high-stakes consumer interactions, yet their decision logic often remains opaque. Prevailing explainable AI techniques rely on post hoc numerical feature attributions, which fail to…

Computation and Language · Computer Science 2026-01-09 Xiang Cheng , Wen Wang , Anindya Ghose

Recommender systems are used in many different applications and contexts, however their main goal can always be summarised as "connecting relevant content to interested users". Personalized recommendation algorithms achieve this goal by…

Information Retrieval · Computer Science 2022-07-11 Joey De Pauw , Koen Ruymbeek , Bart Goethals

In the evolving landscape of human-centered AI, fostering a synergistic relationship between humans and AI agents in decision-making processes stands as a paramount challenge. This work considers a problem setup where an intelligent agent…

Artificial Intelligence · Computer Science 2024-09-11 Sören Schleibaum , Lu Feng , Sarit Kraus , Jörg P. Müller