Related papers: Improved Goal Oriented Dialogue via Utterance Gene…

For each goal-oriented dialog task of interest, large amounts of data need to be collected for end-to-end learning of a neural dialog system. Collecting that data is a costly and time-consuming process. Instead, we show that we can use only…

Target-oriented proactive dialogue systems aim to lead conversations from a dialogue context toward a pre-determined target, such as making recommendations on designated items or introducing new specific topics. To this end, it is critical…

Task-oriented Dialog (ToD) systems have to solve multiple subgoals to accomplish user goals, whereas feedback is often obtained only at the end of the dialog. In this work, we propose SUIT (SUbgoal-aware ITerative Training), an iterative…

The main goal of modeling human conversation is to create agents which can interact with people in both open-ended and goal-oriented scenarios. End-to-end trained neural dialog systems are an important line of research for such generalized…

Neural end-to-end goal-oriented dialog systems showed promise to reduce the workload of human agents for customer service, as well as reduce wait time for users. However, their inability to handle new user behavior at deployment has limited…

An important aspect of human conversation difficult for machines is conversing with empathy, which is to understand the user's emotion and respond appropriately. Recent neural conversation models that attempted to generate empathetic…

This paper addresses user-specific dialogs. In contrast to previous research on personalized dialogue focused on achieving virtual user dialogue as defined by persona descriptions, user-specific dialogue aims to reproduce real-user dialogue…

End-to-end generation-based approaches have been investigated and applied in task-oriented dialogue systems. However, in industrial scenarios, existing methods face the bottlenecks of controllability (e.g., domain-inconsistent responses,…

Goal-oriented proactive dialogue systems are designed to guide user conversations seamlessly towards specific objectives by planning a goal-oriented path. However, previous research has focused predominantly on optimizing these paths while…

In this paper, we study the problem of data augmentation for language understanding in task-oriented dialogue system. In contrast to previous work which augments an utterance without considering its relation with other utterances, we…

Semantic communication focuses on transmitting task-relevant semantic information, aiming for intent-oriented communication. While existing systems improve efficiency by extracting key semantics, they still fail to deeply understand and…

Intent detection and identification from multi-turn dialogue has become a widely explored technique in conversational agents, for example, voice assistants and intelligent customer services. The conventional approaches typically cast the…

The advent of large pre-trained generative language models has provided a common framework for AI story generation via sampling the model to create sequences that continue the story. However, sampling alone is insufficient for story…

Intent recognition is critical for task-oriented dialogue systems. However, for emerging domains and new services, it is difficult to accurately identify the key intent of a conversation due to time-consuming data annotation and…

Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural…

Collection of annotated dialogs for training task-oriented dialog systems have been one of the key bottlenecks in improving current models. While dialog response generation has been widely studied on the agent side, it is not evident if…

This work focuses on the use of acoustic cues for modeling turn-taking in dyadic spoken dialogues. Previous work has shown that speaker intentions (e.g., asking a question, uttering a backchannel, etc.) can influence turn-taking behavior…

Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat…

In the era of conversational AI, generating accurate and contextually appropriate service responses remains a critical challenge. A central question remains: Is explicit intent recognition a prerequisite for generating high-quality service…

Goal-directed dialogue systems aim to proactively reach a pre-determined target through multi-turn conversations. The key to achieving this task lies in planning dialogue paths that smoothly and coherently direct conversations towards the…