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Current conversational AI systems based on large language models (LLMs) are known to generate unsafe responses, agreeing to offensive user input or including toxic content. Previous research aimed to alleviate the toxicity, by fine-tuning…

Artificial Intelligence · Computer Science 2024-02-15 Siwon Kim , Shuyang Dai , Mohammad Kachuee , Shayan Ray , Tara Taghavi , Sungroh Yoon

Condescending language use is caustic; it can bring dialogues to an end and bifurcate communities. Thus, systems for condescension detection could have a large positive impact. A challenge here is that condescension is often impossible to…

Computation and Language · Computer Science 2019-09-26 Zijian Wang , Christopher Potts

Recent progress on neural approaches for language processing has triggered a resurgence of interest on building intelligent open-domain chatbots. However, even the state-of-the-art neural chatbots cannot produce satisfying responses for…

Computation and Language · Computer Science 2022-08-10 Behnam Hedayatnia , Di Jin , Yang Liu , Dilek Hakkani-Tur

Learning from human feedback has become a pivot technique in aligning large language models (LLMs) with human preferences. However, acquiring vast and premium human feedback is bottlenecked by time, labor, and human capability, resulting in…

Computation and Language · Computer Science 2024-07-17 Ganqu Cui , Lifan Yuan , Ning Ding , Guanming Yao , Bingxiang He , Wei Zhu , Yuan Ni , Guotong Xie , Ruobing Xie , Yankai Lin , Zhiyuan Liu , Maosong Sun

Encoder-decoder based neural architectures serve as the basis of state-of-the-art approaches in end-to-end open domain dialog systems. Since most of such systems are trained with a maximum likelihood~(MLE) objective they suffer from issues…

One critical issue for chat systems is to stay consistent about preferences, opinions, beliefs and facts of itself, which has been shown a difficult problem. In this work, we study methods to assess and bolster utterance consistency of chat…

Computation and Language · Computer Science 2024-01-22 Mian Zhang , Lifeng Jin , Linfeng Song , Haitao Mi , Dong Yu

AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in…

Computation and Language · Computer Science 2023-05-18 Anuradha Welivita , Pearl Pu

Autoregressive models used to generate responses in open-domain dialogue systems often struggle to take long-term context into account and to maintain consistency over a dialogue. Previous research in open-domain dialogue generation has…

Computation and Language · Computer Science 2023-04-18 Mehrdad Farahani , Richard Johansson

Social media communication has become a significant part of daily activity in modern societies. For this reason, ensuring safety in social media platforms is a necessity. Use of dangerous language such as physical threats in online…

Computation and Language · Computer Science 2020-05-15 Ali Alshehri , El Moatez Billah Nagoudi , Muhammad Abdul-Mageed

In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…

Computation and Language · Computer Science 2021-11-03 Atharv Singh Patlan , Shiven Tripathi , Shubham Korde

Detecting miscommunication in human-robot interaction is a critical function for maintaining user engagement and trust. While humans effortlessly detect communication errors in conversations through both verbal and non-verbal cues, robots…

Robotics · Computer Science 2025-06-26 Ruben Janssens , Jens De Bock , Sofie Labat , Eva Verhelst , Veronique Hoste , Tony Belpaeme

Large Language Models have demonstrated remarkable capabilities in open-domain dialogues. However, current methods exhibit suboptimal performance in service dialogues, as they rely on noisy, low-quality human conversation data. This…

Computation and Language · Computer Science 2026-05-06 Yuqin Dai , Ning Gao , Wei Zhang , Jie Wang , Zichen Luo , Jinpeng Wang , Yujie Wang , Ruiyuan Wu , Chaozheng Wang

With the widespread use of multi-modal Large Language models (MLLMs), safety issues have become a growing concern. Multi-turn dialogues, which are more common in everyday interactions, pose a greater risk than single prompts; however,…

Computation and Language · Computer Science 2025-10-15 Han Zhu , Juntao Dai , Jiaming Ji , Haoran Li , Chengkun Cai , Pengcheng Wen , Chi-Min Chan , Boyuan Chen , Yaodong Yang , Sirui Han , Yike Guo

High-quality datasets for task-oriented dialog are crucial for the development of virtual assistants. Yet three of the most relevant large scale dialog datasets suffer from one common flaw: the dialog state update can be tracked, to a great…

Computation and Language · Computer Science 2022-03-08 Alice Shoshana Jakobovits , Francesco Piccinno , Yasemin Altun

Collecting high quality conversational data can be very expensive for most applications and infeasible for others due to privacy, ethical, or similar concerns. A promising direction to tackle this problem is to generate synthetic dialogues…

Computation and Language · Computer Science 2023-02-20 Maximillian Chen , Alexandros Papangelis , Chenyang Tao , Seokhwan Kim , Andy Rosenbaum , Yang Liu , Zhou Yu , Dilek Hakkani-Tur

Dialogue systems have been widely applied in many scenarios and are now more powerful and ubiquitous than ever before. With large neural models and massive available data, current dialogue systems have access to more knowledge than any…

The ability of a dialog system to express consistent language style during conversations has a direct, positive impact on its usability and on user satisfaction. Although previous studies have demonstrated that style transfer is feasible…

Computation and Language · Computer Science 2021-09-14 Hao Fu , Yan Wang , Ruihua Song , Tianran Hu , Jianyun Nie

Spoken dialogue systems allow humans to interact with machines using natural speech. As such, they have many benefits. By using speech as the primary communication medium, a computer interface can facilitate swift, human-like acquisition of…

Computation and Language · Computer Science 2016-09-12 Milica Gasic , Nikola Mrksic , Lina M. Rojas-Barahona , Pei-Hao Su , Stefan Ultes , David Vandyke , Tsung-Hsien Wen , Steve Young

The research of open-domain dialog systems has been greatly prospered by neural models trained on large-scale corpora, however, such corpora often introduce various safety problems (e.g., offensive languages, biases, and toxic behaviors)…

Computation and Language · Computer Science 2022-10-31 Jingyan Zhou , Jiawen Deng , Fei Mi , Yitong Li , Yasheng Wang , Minlie Huang , Xin Jiang , Qun Liu , Helen Meng