Related papers: Factors Enhancing E-Government Service Gaps in a D…
Cloud computing has been shown to be an essential enabling technology for public sector organizations PSOs and offers numerous potential benefits, including reduced information technology infrastructure costs, increased innovation…
While the Internet is often touted as a revolutionary technology, it might be noted that democratic institutions have witnessed no digital revolution through the Internet. This observation leads this chapter to argue that the field of…
In the paper we analyze the Information and Communication Technologies (ICT) and their impact on developing countries (DCs), making a criticism of different views on the supposed role of ICT for the future of human society. This criticism…
We attempt to make two arguments in this essay. First, through a case study of a mobile phone based voice-media service we have been running in rural central India for more than six years, we describe several implementation complexities we…
Today, information technology (IT) has become a key element in economic development and a backbone of knowledge-based economies in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage…
Although digital technologies are contributing to human development, several information systems (IS) interventions for development especially in developing countries do not perform as expected nor deliver anticipated outcomes at scale.…
Quality of service in cellular communication system is a topic that recently has raised much interest for many researchers. This paper presents the findings obtained from the study on factors affecting QoS in Tanzania cellular networks. The…
The digitalization of public administration has advanced significantly on a global scale. Many governments now view digital platforms as essential for improving the delivery of public services and fostering direct communication between…
The level of development of the electronic communication market and of the information technology, the indicators regarding the penetration of Internet and the level of penetration of the connections in wide band, the integration degree of…
The continuously advancing digitization has provided answers to the bureaucratic problems faced by eGovernance services. This innovation led them to an era of automation it has broadened the attack surface and made them a popular target for…
As access to digital platforms in Africa is mostly through 'mobile' networks, this paper addresses the mismatch of universalised reports on 'mobile' access and the experiences from digital health practice and cases in Zambia and Zimbabwe.…
Understanding where Internet services are hosted, and how users reach them, has captured the interest of government regulators and others concerned with the privacy of data flows. In this paper we focus on government websites -- services…
It has proved to be difficult to translate the lessons from the literature on universal service into the policy framework because of political interests and regulatory capture. Neither the USA or Europe has made a very good job of devising…
The swift evolution of telehealth has revolutionized how medical professionals deliver healthcare services and boost convenience and accessibility. Yet, the Medicaid population encounters several impediments in utilizing facilities…
In this paper we present a novel model for governing societies based on modern information technology, which neither relies on manual bureaucratic labor, nor depends on process-based e-government services for governance. We expose the flaws…
Persistent inequalities in political knowledge are a central concern in political communication. We organize the mechanisms underlying the knowledge-gap literature by distinguishing between individual preconditions, structural features of…
The public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the…
Electronic government (e-government) uses information and communication technologies to deliver public services to individuals and organisations effectively, efficiently and transparently. E-government is one of the most complex systems…
Case and knowledge management systems are spread at the frontline across public agencies. However, such systems are dedicated for the collaboration within the agency rather than for the face-to-face interaction with the clients. If used as…
Open Government Data (OGD) initiatives aim to enhance public participation and collaboration by making government data accessible to diverse stakeholders, fostering social, environmental, and economic benefits through public value…