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As large language models (LLMs) become more common in educational tools and programming environments, questions arise about how these systems should interact with users. This study investigates how different interaction styles with…

Human-Computer Interaction · Computer Science 2025-07-08 Kai Deng

As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present…

Computation and Language · Computer Science 2025-10-06 Fulei Zhang , Zhou Yu

Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…

Social and Information Networks · Computer Science 2020-10-13 Biplav Srivastava , Francesca Rossi , Sheema Usmani , and Mariana Bernagozzi

Large language models (LLMs), due to their advanced natural language capabilities, have seen significant success in applications where the user interface is usually a conversational artificial intelligence (AI) agent and engages the user…

Computation and Language · Computer Science 2025-03-10 Fei Wei , Yaliang Li , Bolin Ding

To sustain engaging conversation, it is critical for chatbots to make good use of relevant knowledge. Equipped with a knowledge base, chatbots are able to extract conversation-related attributes and entities to facilitate context modeling…

Computation and Language · Computer Science 2018-11-12 Yanran Li , Wenjie Li , Ziqiang Cao , Chengyao Chen

Current conversational systems can follow simple commands and answer basic questions, but they have difficulty maintaining coherent and open-ended conversations about specific topics. Competitions like the Conversational Intelligence…

Computation and Language · Computer Science 2018-11-09 Nicolas Gontier , Koustuv Sinha , Peter Henderson , Iulian Serban , Michael Noseworthy , Prasanna Parthasarathi , Joelle Pineau

Interactive user interfaces have increasingly explored AI's role in enhancing communication efficiency and productivity in collaborative tasks. The emergence of Large Language Models (LLMs) such as ChatGPT has revolutionized conversational…

Human-Computer Interaction · Computer Science 2024-03-06 Ashish Bastola , Hao Wang , Judsen Hembree , Pooja Yadav , Zihao Gong , Emma Dixon , Abolfazl Razi , Nathan McNeese

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

This work addresses the question of how generative artificial intelligence can be used to reduce the time required to set up electromagnetic simulation models. A chatbot based on a large language model is presented, enabling the automated…

Computational Engineering, Finance, and Science · Computer Science 2026-03-11 Albert Piwonski , Mirsad Hadžiefendić

Open-domain conversation models have become good at generating natural-sounding dialogue, using very large architectures with billions of trainable parameters. The vast training data required to train these architectures aggregates many…

Computation and Language · Computer Science 2020-09-24 Eric Michael Smith , Diana Gonzalez-Rico , Emily Dinan , Y-Lan Boureau

This paper reports on progress towards building an online language learning tool to provide learners with conversational experience by using dialog systems as conversation practice partners. Our system can adapt to users' language…

Computation and Language · Computer Science 2022-08-02 Yu Li , Chun-Yen Chen , Dian Yu , Sam Davidson , Ryan Hou , Xun Yuan , Yinghua Tan , Derek Pham , Zhou Yu

In this paper, we proposed a conceptual model to predict the chat experience in a natural language generation dialog system. We evaluated the model with 120 participants with Partial Least Squares Structural Equation Modeling (PLS-SEM) and…

Computation and Language · Computer Science 2023-05-30 Eason Chen

Large Language Models (LLMs) have unlocked new capabilities and applications; however, evaluating the alignment with human preferences still poses significant challenges. To address this issue, we introduce Chatbot Arena, an open platform…

Autoregressive models used to generate responses in open-domain dialogue systems often struggle to take long-term context into account and to maintain consistency over a dialogue. Previous research in open-domain dialogue generation has…

Computation and Language · Computer Science 2023-04-18 Mehrdad Farahani , Richard Johansson

Current conversational AI systems often provide generic, one-size-fits-all interactions that overlook individual user characteristics and lack adaptive dialogue management. To address this gap, we introduce \textbf{HumAIne-chatbot}, an…

Human-Computer Interaction · Computer Science 2025-09-25 Georgios Makridis , George Fragiadakis , Jorge Oliveira , Tomaz Saraiva , Philip Mavrepis , Georgios Fatouros , Dimosthenis Kyriazis

Training the generative models with minimal corpus is one of the critical challenges for building open-domain dialogue systems. Existing methods tend to use the meta-learning framework which pre-trains the parameters on all non-target tasks…

Computation and Language · Computer Science 2020-05-14 Yiping Song , Zequn Liu , Wei Bi , Rui Yan , Ming Zhang

Large Language Models (LLMs) are being increasingly employed in data science for tasks like data preprocessing and analytics. However, data scientists encounter substantial obstacles when conversing with LLM-powered chatbots and acting on…

Human-Computer Interaction · Computer Science 2023-10-26 Bhavya Chopra , Ananya Singha , Anna Fariha , Sumit Gulwani , Chris Parnin , Ashish Tiwari , Austin Z. Henley

In the era of "Software Engineering 2.0" (SE 2.0), where intelligent agents collaborate with human engineers, Generative AI is advancing beyond code generation into Software Architecture (SA). While Large Language Models (LLMs) demonstrate…

Software Engineering · Computer Science 2026-03-10 Ha Vo , Nhut Tran , Khang Vo , Phat T. Tran-Truong , Son Ha

Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…

Artificial Intelligence · Computer Science 2024-01-25 Hasan Abu-Rasheed , Mohamad Hussam Abdulsalam , Christian Weber , Madjid Fathi

There has recently been an explosion of work on spoken dialogue systems, along with an increased interest in open-domain systems that engage in casual conversations on popular topics such as movies, books and music. These systems aim to…

Computation and Language · Computer Science 2021-10-22 Marilyn Walker , Colin Harmon , James Graupera , Davan Harrison , Steve Whittaker
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