Related papers: Data Analysis: Communicating with Offshore Vendors…

Conversational interfaces are increasingly used for data analysis, enabling data workers to express complex analytical intents in natural language. Yet, these interactions unfold as long, linear transcripts that are misaligned with the…

Developing software globally using outsourced resources has become a common practice, with project teams often distributed in different time zones. In this study, we focus on customers that contract software development to vendors in…

We propose a light-weight client-server model of communication between program analyses. Clients are individual analyses and the server mediates their communication. A client cannot see properties of any other and the communication is…

With the growth of the economy and society, enterprises, especially in the FinTech industry, have increasing demands of outbound calls for customers such as debt collection, marketing, anti-fraud calls, and so on. But a large amount of…

Individuals, despite having varied life experiences and learning processes, can communicate effectively through languages. This study aims to explore the efficiency of language as a communication medium. We put forth two specific…

The modern workplace is inherently collaborative, and this collaboration relies on effective communication among coworkers. Instant messaging is the multitasking tools of choice most people chatting over IM do other things at the same…

Businesses have sought out new solutions to provide support and improve customer satisfaction as more products and services have become interconnected digitally. There is an inherent need for businesses to provide or outsource fast,…

In decision-making conversations, experts must navigate complex choices and make on-the-spot decisions while engaged in conversation. Although extensive historical data often exists, the real-time nature of these scenarios makes it…

E-commerce companies deal with a high volume of customer service requests daily. While a simple annotation system is often used to summarize the topics of customer contacts, thoroughly exploring each specific issue can be challenging. This…

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

Learning interpretable communication is essential for multi-agent and human-agent teams (HATs). In multi-agent reinforcement learning for partially-observable environments, agents may convey information to others via learned communication,…

This study examines conversational business analytics, an approach that utilizes AI to address the technical competency gaps that hinder end users from effectively using traditional self-service analytics. By facilitating natural language…

In software engineering, software maintenance is the process of correction, updating, and improvement of software products after handed over to the customer. Through offshore software maintenance outsourcing clients can get advantages like…

Computational offloading is a promising approach for overcoming resource constraints on client devices by moving some or all of an application's computations to remote servers. With the advent of specialized hardware accelerators, client…

With the resurgence of chat-based dialog systems in consumer and enterprise applications, there has been much success in developing data-driven and rule-based natural language models to understand human intent. Since these models require…

Semantic communication has gained attention as a key enabler for intelligent and context-aware communication. However, one of the key challenges of semantic communications is the need to tailor the resource allocation to meet the specific…

In this era of abundant digital information, customer satisfaction has become one of the prominent factors in the success of any business. Customers want a one-click solution for almost everything. They tend to get unsatisfied if they have…

With the exponential surge in traffic data and the pressing need for ultra-low latency in emerging intelligence applications, it is envisioned that 6G networks will demand disruptive communication technologies to foster ubiquitous…

Strategic communication often relies on anchors observed by the sender but not by the receiver. An analyst may report against a proprietary valuation model, an auditor against an internal score, a manager against an accounting estimate, or…

Intelligence analysts' roles include analyzing reports, identifying important information relevant to the current state of affairs, and communicating their takeaways. These reports are then analyzed and reported to decision-makers or…