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Across several branches of conversational interaction research including interactions with social robots, embodied agents, and conversational assistants, users have identified trust as a critical part of those interactions. Nevertheless,…

Human-Computer Interaction · Computer Science 2019-07-04 Justin Edwards , Elaheh Sanoubari

Voice Assistants (VA) such as Amazon Alexa and Google Assistant are quickly and seamlessly integrating into people's daily lives. The increased reliance on VA services raises privacy concerns such as the leakage of private conversations and…

Cryptography and Security · Computer Science 2020-07-30 Song Liao , Christin Wilson , Long Cheng , Hongxin Hu , Huixing Deng

Smart home devices have found their way through people's homes as well as hearts. One such smart device is Amazon Alexa. Amazon Alexa is a voice-controlled application that is rapidly gaining popularity. Alexa was primarily used for…

Human-Computer Interaction · Computer Science 2022-09-02 Sanjana Gautam

As voice assistants (VAs) become increasingly integrated into daily life, the need for emotion-aware systems that can recognize and respond appropriately to user emotions has grown. While significant progress has been made in speech emotion…

Human-Computer Interaction · Computer Science 2025-02-24 Yong Ma , Yuchong Zhang , Di Fu , Stephanie Zubicueta Portales , Danica Kragic , Morten Fjeld

The increasing use of artificial intelligence (AI) systems in our daily life through various applications, services, and products explains the significance of trust/distrust in AI from a user perspective. AI-driven systems (as opposed to…

Computers and Society · Computer Science 2024-04-05 Saleh Afroogh , Ali Akbari , Evan Malone , Mohammadali Kargar , Hananeh Alambeigi

Scientists and philosophers have debated whether humans can trust advanced artificial intelligence (AI) agents to respect humanity's best interests. Yet what about the reverse? Will advanced AI agents trust humans? Gauging an AI agent's…

Artificial Intelligence · Computer Science 2022-12-29 Tim Johnson , Nick Obradovich

Conversational agents (CAs) are increasingly embedded in daily life, yet their ability to navigate user emotions efficiently is still evolving. This study investigates how users with varying traits -- gender, personality, and cultural…

Human-Computer Interaction · Computer Science 2025-11-11 Yuchong Zhang , Yong Ma , Di Fu , Stephanie Zubicueta Portales , Morten Fjeld , Danica Kragic

Autism Spectrum Disorder (ASD) can profoundly affect reciprocal social communication, resulting in substantial and challenging impairments. One aspect is that for people with ASD conversations in everyday life are challenging due to…

Human-Computer Interaction · Computer Science 2024-07-31 Christian Poglitsch , Johanna Pirker

As artificial intelligence (AI) becomes more widespread, one question that arises is how human-AI interaction might impact human-human interaction. Chatbots, for example, are increasingly used as social companions, and while much is…

Human-Computer Interaction · Computer Science 2025-04-14 Rose E. Guingrich , Michael S. A. Graziano

Recent progress in large language model (LLM) technology has significantly enhanced the interaction experience between humans and voice assistants (VAs). This project aims to explore a user's continuous interaction with LLM-based VA…

Human-Computer Interaction · Computer Science 2024-09-04 Szeyi Chan , Shihan Fu , Jiachen Li , Bingsheng Yao , Smit Desai , Mirjana Prpa , Dakuo Wang

From its inception, AI has had a rather ambivalent relationship to humans---swinging between their augmentation and replacement. Now, as AI technologies enter our everyday lives at an ever increasing pace, there is a greater need for AI…

Artificial Intelligence · Computer Science 2019-10-17 Subbarao Kambhampati

Socially assistive robots have the potential to improve group dynamics when interacting with groups of people in social settings. This work contributes to the understanding of those dynamics through a user study of trust dynamics in the…

Robotics · Computer Science 2020-10-23 Chris Birmingham , Zijian Hu , Kartik Mahajan , Eli Reber , Maja J Mataric

Social chatbots based on large language models are increasingly embedded in everyday platforms, yet how users develop trust in these systems over time remains unclear. We present a four-week longitudinal qualitative survey study (N = 27) of…

Computers and Society · Computer Science 2026-04-27 Annie Landerberg , Kari Flatmo , Alan Said

Conversational agents have been gaining increasing popularity in recent years. Influenced by the widespread adoption of task-oriented agents such as Apple Siri and Amazon Alexa, these agents are being deployed into various applications to…

Human-Computer Interaction · Computer Science 2024-01-17 Christopher Clarke , Karthik Krishnamurthy , Walter Talamonti , Yiping Kang , Lingjia Tang , Jason Mars

Spoken dialogue systems have transformed human-machine interaction by providing real-time responses to queries. However, misunderstandings between the user and system persist. This study explores the significance of interactional language…

Computation and Language · Computer Science 2024-02-09 Matthew Galbraith

Intelligent agents have great potential as facilitators of group conversation among older adults. However, little is known about how to design agents for this purpose and user group, especially in terms of agent embodiment. To this end, we…

As large language models (LLMs) and LLM-based agents increasingly interact with humans in decision-making contexts, understanding the trust dynamics between humans and AI agents becomes a central concern. While considerable literature…

Computation and Language · Computer Science 2026-04-16 Valeria Lerman , Yaniv Dover

As conversational agents increasingly engage in emotionally supportive dialogue, it is important to understand how closely their interactions resemble those in traditional therapy settings. This study investigates whether the concerns…

Human-Computer Interaction · Computer Science 2025-06-23 Sophie Chiang , Guy Laban , Hatice Gunes

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan