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Conversational agents or chatbots are widely investigated and used across different fields including healthcare, education, and marketing. Still, the development of chatbots for assisting secure coding practices is in its infancy. In this…
While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring…
A large survey of American adults explored the complex landscape of attitudes towards artificial intelligence (AI). It explored the degree of concern regarding specific potential outcomes of the new advances in AI technology and correlates…
Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…
As millions of people use ChatGPT for tasks such as education, writing assistance, and health advice, concerns have grown about how personal prompts and data are stored and used. This study explores how Reddit users collectively negotiate…
Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…
Large language models have been useful in expanding mental health care delivery. ChatGPT, in particular, has gained popularity for its ability to generate human-like dialogue. However, data-sensitive domains -- including but not limited to…
As generative AI chatbots become more personalized and emotionally responsive, they increasingly serve as companions, friends, and romantic partners. Yet these relationships are accompanied by significant uncertainty: users question the…
As artificial intelligence technology continues to advance, chatbots are becoming increasingly powerful. Among them, ChatGPT, launched by OpenAI, has garnered widespread attention globally due to its powerful natural language processing…
This study investigated how perceived workload, satisfaction, performance expectancy, and risk-benefit perception influenced users' trust in Chat Generative Pre-Trained Transformer (ChatGPT). We aimed to understand the nuances of user…
AI assistants are increasingly integrated into older adults' daily lives, offering new opportunities for social support and accessibility while raising important questions about privacy, autonomy, and trust. As these systems become embedded…
General-purpose conversational AI chatbots and AI companions increasingly provide young adolescents with emotionally supportive conversations, raising questions about how conversational style shapes anthropomorphism and emotional reliance.…
Conversational agents open the world to new opportunities for human interaction and ubiquitous engagement. As their conversational abilities and knowledge has improved, these agents have begun to have access to an increasing variety of…
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…
Generative AI systems are increasingly embedded in everyday life, yet empirical understanding of how psychological risk associated with AI use emerges, is experienced, and is regulated by users remains limited. We present a large-scale…
Safety in human-robot interaction can be divided into physical safety and perceived safety, where the latter is still under-addressed in the literature. Investigating perceived safety in human-robot interaction requires a multidisciplinary…
Socially Assistive Robots (SARs) are expected to support autonomy, aging in place, and wellbeing in later life. For successful assimilation, it is necessary to understand factors affecting older adults Quality Evaluations (QEs) of SARs,…
The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account…
Community-based question answering (CQA) platforms are crowd-sourced services for sharing user expertise on various topics, from mechanical repairs to parenting. While they naturally build-in an online social network infrastructure, they…
Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…