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In this paper, we define and study a new task called Context-Aware Semantic Expansion (CASE). Given a seed term in a sentential context, we aim to suggest other terms that well fit the context as the seed. CASE has many interesting…
Conversational context understanding aims to recognize the real intention of user from the conversation history, which is critical for building the dialogue system. However, the multi-turn conversation understanding in open domain is still…
Discourse relations bind smaller linguistic elements into coherent texts. However, automatically identifying discourse relations is difficult, because it requires understanding the semantics of the linked sentences. A more subtle challenge…
The purpose of this paper is to present a method for automatic classification of dialogue utterances and the results of applying that method to a corpus. Superficial features of a set of training utterances (which we will call cues) are…
We propose a novel database model whose basic structure is a labeled, directed, acyclic graph with a single root, in which the nodes represent the data sets of an application and the edges represent functional relationships among the data…
We address the problem of recognizing emotion cause in conversations, define two novel sub-tasks of this problem, and provide a corresponding dialogue-level dataset, along with strong Transformer-based baselines. The dataset is available at…
Based on the recently proposed transferable dialogue state generator (TRADE) that predicts dialogue states from utterance-concatenated dialogue context, we propose a multi-task learning model with a simple yet effective utterance tagging…
Sequence labelling tasks like Dialog Act and Emotion/Sentiment identification are a key component of spoken dialog systems. In this work, we propose a new approach to learn generic representations adapted to spoken dialog, which we evaluate…
Conversation disentanglement aims to group utterances into detached sessions, which is a fundamental task in processing multi-party conversations. Existing methods have two main drawbacks. First, they overemphasize pairwise utterance…
Managing extensive context remains a critical bottleneck for Large Language Models (LLMs), particularly in applications like long-document question answering and autonomous agents where lengthy inputs incur high computational costs and…
Voice-controlled dialog systems have become immensely popular due to their ability to perform a wide range of actions in response to diverse user queries. These agents possess a predefined set of skills or intents to fulfill specific user…
Customer reviews contain valuable signals about service quality, but converting large-scale review corpora into actionable business recommendations remains difficult. Standard sentiment/aspect analysis is largely descriptive, while direct…
Intent detection is an essential component of task oriented dialogue systems. Over the years, extensive research has been conducted resulting in many state of the art models directed towards resolving user's intents in dialogue. A variety…
Automatically and accurately identifying user intents and filling the associated slots from their spoken language are critical to the success of dialogue systems. Traditional methods require manually defining the DOMAIN-INTENT-SLOT schema…
We leverage different context windows when predicting the emotion of different utterances. New modules are included to realize variable-length context: 1) two speaker-aware units, which explicitly model inner- and inter-speaker dependencies…
A sentence may express sentiments on multiple aspects. When these aspects are associated with different sentiment polarities, a model's accuracy is often adversely affected. We observe that multiple aspects in such hard sentences are mostly…
Empathetic response generation is a crucial task for creating more human-like and supportive conversational agents. However, existing methods face a core trade-off between the analytical depth of specialized models and the generative…
Agentic systems, AI architectures that autonomously execute multi-step workflows to achieve complex goals, are often built using repeated large language model (LLM) calls for closed-set decision tasks such as routing, shortlisting, gating,…
A major impediment to the transition to context-aware machine translation is the absence of good evaluation metrics and test sets. Sentences that require context to be translated correctly are rare in test sets, reducing the utility of…
In this paper, we focus on generating training examples for few-shot intents in the realistic imbalanced scenario. To build connections between existing many-shot intents and few-shot intents, we consider an intent as a combination of a…