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We introduce doc2dial, a new dataset of goal-oriented dialogues that are grounded in the associated documents. Inspired by how the authors compose documents for guiding end users, we first construct dialogue flows based on the content…
Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined…
Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express…
Task oriented language understanding in dialog systems is often modeled using intents (task of a query) and slots (parameters for that task). Intent detection and slot tagging are, in turn, modeled using sentence classification and word…
State-of-the-art task-oriented dialogue systems typically rely on task-specific ontologies for fulfilling user queries. The majority of task-oriented dialogue data, such as customer service recordings, comes without ontology and annotation.…
A key challenge of dialog systems research is to effectively and efficiently adapt to new domains. A scalable paradigm for adaptation necessitates the development of generalizable models that perform well in few-shot settings. In this…
Dialogue disentanglement aims to detach the chronologically ordered utterances into several independent sessions. Conversation utterances are essentially organized and described by the underlying discourse, and thus dialogue disentanglement…
User queries for a real-world dialog system may sometimes fall outside the scope of the system's capabilities, but appropriate system responses will enable smooth processing throughout the human-computer interaction. This paper is concerned…
Continual learning in task-oriented dialogue systems can allow us to add new domains and functionalities through time without incurring the high cost of a whole system retraining. In this paper, we propose a continual learning benchmark for…
The query suggestion or auto-completion mechanisms help users to type less while interacting with a search engine. A basic approach that ranks suggestions according to their frequency in the query logs is suboptimal. Firstly, many candidate…
Dialogue agents, which perform specific tasks, are part of the long-term goal of NLP researchers to build intelligent agents that communicate with humans in natural language. Such systems should adapt easily from one domain to another to…
Conditioned dialogue generation suffers from the scarcity of labeled responses. In this work, we exploit labeled non-dialogue text data related to the condition, which are much easier to collect. We propose a multi-task learning approach to…
Identifying the topic (domain) of each user's utterance in open-domain conversational systems is a crucial step for all subsequent language understanding and response tasks. In particular, for complex domains, an utterance is often routed…
Modern dialog managers face the challenge of having to fulfill human-level conversational skills as part of common user expectations, including but not limited to discourse with no clear objective. Along with these requirements, agents are…
Recent work in semantic parsing for question answering has focused on long and complicated questions, many of which would seem unnatural if asked in a normal conversation between two humans. In an effort to explore a conversational QA…
We propose a unified Implicit Dialog framework for goal-oriented, information seeking tasks of Conversational Search applications. It aims to enable dialog interactions with domain data without replying on explicitly encoded the rules but…
A long-standing goal of task-oriented dialogue research is the ability to flexibly adapt dialogue models to new domains. To progress research in this direction, we introduce DialoGLUE (Dialogue Language Understanding Evaluation), a public…
Lexical semantics is concerned with both the multiple senses a word can adopt in different contexts, and the semantic relations that exist between meanings of different words. To investigate them, Contextualized Language Models are a…
For task-oriented dialog systems to be maximally useful, it must be able to process conversations in a way that is (1) generalizable with a small number of training examples for new task domains, and (2) robust to user input in various…
Intent understanding plays an important role in dialog systems, and is typically formulated as a supervised learning problem. However, it is challenging and time-consuming to design the intents for a new domain from scratch, which usually…