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Picture a community torn over a proposed zoning law. Some are angry, others defensive, and misunderstandings abound. On social media, they broadcast insults at one another; every nuanced perspective is reduced to a viral soundbite. Yet,…
One trending application of LLM (large language model) is to use it for content moderation in online platforms. Most current studies on this application have focused on the metric of accuracy -- the extent to which LLMs make correct…
Toxicity and abuse are common in online peer-production communities. The social structure of peer-production communities that aim to produce accurate and trustworthy information require some conflict and gate-keeping to spur content…
New methods and technologies for engaging future users and other stakeholders in participatory (design) processes are being developed and proposed. Increasingly, researchers refer to co-creation in order to capture such approaches. However,…
Online media platforms have enabled users to connect with individuals, organizations, and share their thoughts. Other than connectivity, these platforms also serve multiple purposes - education, promotion, updates, awareness, etc.…
The Internet-of-Things is emerging as a vast inter-connected space of devices and things surrounding people, many of which are increasingly capable of autonomous action, from automatically sending data to cloud servers for analysis,…
Personalization is pervasive in the online space as, when combined with learning, it leads to higher efficiency and revenue by allowing the most relevant content to be served to each user. However, recent studies suggest that such…
Using monthly Patreon earnings, we quantify how platform attention algorithms shape earnings concentration across creator economies. Patreon is a tool for creators to monetize additional content from loyal subscribers but offers little…
Artificial Intelligence (AI), and in particular generative models, are transformative tools for knowledge work. They problematise notions of creativity, originality, plagiarism, the attribution of credit, and copyright ownership. Critics of…
The recent proliferation of Electronic Commerce (E-commerce) has been further escalated by multifaceted emerging payment solutions such as cryptocurrencies, mobile, peer-to-peer (P2P) and social media payment platforms. While these…
Providing functionalities that allow online social network users to manage in a secure and private way the publication of their information and/or resources is a relevant and far from trivial topic that has been under scrutiny from various…
Online social networks provide a platform for sharing information and free expression. However, these networks are also used for malicious purposes, such as distributing misinformation and hate speech, selling illegal drugs, and…
Decentralized content curation is the process through which uploaded posts are ranked and filtered based exclusively on users' feedback. Platforms such as the blockchain-based Steemit employ this type of curation while providing monetary…
Online social networks, such as Facebook and twitter, are a growing phenomenon in today's world, with various platforms providing capabilities for individuals to collaborate through messaging and chatting as well as sharing of content such…
Foundation models and generative artificial intelligence (AI) exacerbate a core regulatory challenge associated with AI: its heterogeneity. By their very nature, foundation models and generative AI can perform multiple functions for their…
Online discourse takes place in corporate-controlled spaces thought by users to be public realms. These platforms in name enable free speech but in practice implement varying degrees of censorship either by government edict or by uneven and…
Social media platforms have traditionally relied on internal moderation teams and partnerships with independent fact-checking organizations to identify and flag misleading content. Recently, however, platforms including X (formerly Twitter)…
Should we be concerned by the massive use of devices and algorithms which automatically handle an increasing number of everyday activities within our societies? The paper makes a short overview of the scientific investigation around this…
Participation on social media platforms has many benefits but also poses substantial threats. Users often face an unintended loss of privacy, are bombarded with mis-/disinformation, or are trapped in filter bubbles due to over-personalized…
Algorithmic intermediaries govern the digital public sphere through their architectures, amplification algorithms, and moderation practices. In doing so, they shape public communication and distribute attention in ways that were previously…