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Discussion threads form a central part of the experience on many Web sites, including social networking sites such as Facebook and Google Plus and knowledge creation sites such as Wikipedia. To help users manage the challenge of allocating…
Decision-making algorithms are being used in important decisions, such as who should be enrolled in health care programs and be hired. Even though these systems are currently deployed in high-stakes scenarios, many of them cannot explain…
Social media platforms have been accused of causing a range of harms, resulting in dozens of lawsuits across jurisdictions. These lawsuits are situated within the context of a long history of American product safety litigation, suggesting…
Crowdworking platforms provide the opportunity for diverse workers to execute tasks for different requesters. The popularity of the "gig" economy has given rise to independent platforms that provide competing and complementary services.…
Operational decisions in healthcare, logistics, and public policy increasingly involve algorithms that recommend candidate solutions, such as treatment plans, delivery routes, or policy options, while leaving the final choice to human…
Community-level blocklists are key to content moderation practices in decentralized social media. These blocklists enable moderators to prevent other communities, such as those acting in bad faith, from interacting with their own -- and, if…
The success of generative AI relies heavily on training on data scraped through extensive crawling of the Internet, a practice that has raised significant copyright, privacy, and ethical concerns. While few measures are designed to resist a…
Divisiveness appears to be increasing in much of the world, leading to concern about political violence and a decreasing capacity to collaboratively address large-scale societal challenges. In this working paper we aim to articulate an…
Facebook and Twitter recently announced community-based review platforms to address misinformation. We provide an overview of the potential affordances of such community-based approaches to content moderation based on past research and…
As the rate of content production grows, we must make a staggering number of daily decisions about what information is worth acting on. For any flourishing online social media system, users can barely keep up with the new content shared by…
Social media platforms offer numerous benefits and allow people to come together for various causes. Many communities, academia, government agencies, institutions, healthcare, entertainment, and businesses are on social media platforms.…
Social networks have become an essential meeting point for millions of individuals willing to publish and consume huge quantities of heterogeneous information. Some studies have shown that the data published in these platforms may contain…
Generative AI is altering how we work, learn, communicate, and participate in online communities. How might online communities be changed by generative AI? To start addressing this question, we focused on online community moderators'…
Generative artificial intelligence (Gen-AI) is reshaping content creation on digital platforms by reducing production costs and enabling scalable output of varying quality. In response, platforms have begun adopting disclosure policies that…
Recent advancements in artificial intelligence (AI) and its sub-branch machine learning (ML) promise machines that go beyond the boundaries of automation and behave autonomously. Applications of these machines in creative practices such as…
A series of high-profile tragedies involving companion chatbots has triggered an unusually rapid regulatory response. Several jurisdictions, including Australia, California, and New York, have introduced enforceable regulation, while…
Recent advances in large pre-trained language models have demonstrated strong results in generating natural languages and significantly improved performances for many natural language generation (NLG) applications such as machine…
Artificial intelligence (AI) model creators commonly attach restrictive terms of use to both their models and their outputs. These terms typically prohibit activities ranging from creating competing AI models to spreading disinformation.…
The recent explosion of "foundation" generative AI models has been built upon the extensive extraction of value from online sources, often without corresponding reciprocation. This pattern mirrors and intensifies the extractive practices of…
Many have criticized the centralized and unaccountable governance of prominent online social platforms, leading to renewed interest in platform governance that incorporates multiple centers of power. Decentralization of power can arise…