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Conversational agents (CA) have become increasingly prevalent in various domains, driving significant interest in understanding the dynamics of trust in CA. This study addresses the need for a comprehensive analysis of research trends in…

Human-Computer Interaction · Computer Science 2025-04-09 Meltem Aksoy , Annika Bush

Conversational agents or chatbots are widely investigated and used across different fields including healthcare, education, and marketing. Still, the development of chatbots for assisting secure coding practices is in its infancy. In this…

Human-Computer Interaction · Computer Science 2022-05-13 Catherine Tony , Mohana Balasubramanian , Nicolás E. Díaz Ferreyra , Riccardo Scandariato

Chatbots have been studied for more than half a century. With the rapid development of natural language processing (NLP) technologies in recent years, chatbots using large language models (LLMs) have received much attention nowadays.…

Computation and Language · Computer Science 2023-12-12 Jintang Xue , Yun-Cheng Wang , Chengwei Wei , Xiaofeng Liu , Jonghye Woo , C. -C. Jay Kuo

Conversational search has seen increased recent attention in both the IR and NLP communities. It seeks to clarify and solve users' search needs through multi-turn natural language interactions. However, most existing systems are trained and…

Information Retrieval · Computer Science 2024-02-12 Zhenduo Wang , Zhichao Xu , Qingyao Ai , Vivek Srikumar

Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded,…

Computation and Language · Computer Science 2017-07-17 Mihail Eric , Christopher D. Manning

In recent years, with the advent of highly scalable artificial-neural-network-based text representation methods the field of natural language processing has seen unprecedented growth and sophistication. It has become possible to distill…

Computation and Language · Computer Science 2022-11-29 Philipp Siebers , Christian Janiesch , Patrick Zschech

The rise of big data has amplified the need for efficient, user-friendly automated machine learning (AutoML) tools. However, the intricacy of understanding domain-specific data and defining prediction tasks necessitates human intervention…

Computation and Language · Computer Science 2023-05-24 Md Mahadi Hassan , Alex Knipper , Shubhra Kanti Karmaker Santu

Machine learning techniques have conquered many different tasks in speech and natural language processing, such as speech recognition, information extraction, text and speech generation, and human machine interaction using natural language…

Computation and Language · Computer Science 2025-03-18 Sebastian Möller , Pia Knoeferle , Britta Schulte , Nils Feldhus

We present an end-to-end voice-based conversational agent that is able to engage in naturalistic multi-turn dialogue and align with the interlocutor's conversational style. The system uses a series of deep neural network components for…

Human-Computer Interaction · Computer Science 2019-08-15 Rens Hoegen , Deepali Aneja , Daniel McDuff , Mary Czerwinski

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Computation and Language · Computer Science 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

In the last decade, crowdsourcing has become a popular method for conducting quantitative empirical studies in human-machine interaction. The remote work on a given task in crowdworking settings suits the character of typical…

Human-Computer Interaction · Computer Science 2024-11-19 Annalena Aicher , Stefan Hillmann , Isabel Feustel , Thilo Michael , Sebastian Möller , Wolfgang Minker

Current speech translation systems, while having achieved impressive accuracies, are rather static in their behavior and do not adapt to real-world situations in ways human interpreters do. In order to improve their practical usefulness and…

Computation and Language · Computer Science 2025-08-12 Matthias Sperber , Maureen de Seyssel , Jiajun Bao , Matthias Paulik

Traditionally, offline datasets have been used to evaluate task-oriented dialogue (TOD) models. These datasets lack context awareness, making them suboptimal benchmarks for conversational systems. In contrast, user-agents, which are…

Computation and Language · Computer Science 2024-11-18 Taaha Kazi , Ruiliang Lyu , Sizhe Zhou , Dilek Hakkani-Tur , Gokhan Tur

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

Computation and Language · Computer Science 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

The rapid advancement of Large Language Models (LLMs) has driven novel applications across diverse domains, with LLM-based agents emerging as a crucial area of exploration. This survey presents a comprehensive analysis of LLM-based agents…

Artificial Intelligence · Computer Science 2025-11-25 Ke Chen , Peiran Wang , Yaoning Yu , Xianyang Zhan , Haohan Wang

The ability of a machine to communicate with humans has long been associated with the general success of AI. This dates back to Alan Turing's epoch-making work in the early 1950s, which proposes that a machine's intelligence can be tested…

Computation and Language · Computer Science 2020-02-03 Jiwei Li

Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user-system interactions…

Information Retrieval · Computer Science 2019-10-31 Johanne R. Trippas , Damiano Spina , Paul Thomas , Mark Sanderson , Hideo Joho , Lawrence Cavedon

Deep learning is providing very positive results in areas related to conversational interfaces, such as speech recognition, but its potential benefit for dialog management has still not been fully studied. In this paper, we perform an…

Computation and Language · Computer Science 2021-09-01 Lukáš Matějů , David Griol , Zoraida Callejas , José Manuel Molina , Araceli Sanchis

Remarkable advancements in modern generative foundation models have enabled the development of sophisticated and highly capable autonomous agents that can observe their environment, invoke tools, and communicate with other agents to solve…

Human-Computer Interaction · Computer Science 2024-12-17 Gagan Bansal , Jennifer Wortman Vaughan , Saleema Amershi , Eric Horvitz , Adam Fourney , Hussein Mozannar , Victor Dibia , Daniel S. Weld

Even in our increasingly text-intensive times, the primary site of language use is situated, co-present interaction. It is primary ontogenetically and phylogenetically, and it is arguably also still primary in negotiating everyday social…

Computation and Language · Computer Science 2023-02-20 David Schlangen