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The outbreak of the COVID-19 pandemic triggers infodemic over online social media, which significantly impacts public health around the world, both physically and psychologically. In this paper, we study the impact of the pandemic on the…
Opaque algorithms disseminate and mediate the content that users consume on online social media platforms. This algorithmic mediation serves users with contents of their liking, on the other hand, it may cause several inadvertent risks to…
Suicide is a prominent issue in society. Unfortunately, many people at risk for suicide do not receive the support required. Barriers to people receiving support include social stigma and lack of access to mental health care. With the…
Online peer-to-peer support platforms enable conversations between millions of people who seek and provide mental health support. If successful, web-based mental health conversations could improve access to treatment and reduce the global…
Getting deeper insights into the online browsing behavior of Web users has been a major research topic since the advent of the WWW. It provides useful information to optimize website design, Web browser design, search engines offerings, and…
Faceted browsing is a commonly supported feature of user interfaces for access to information. Existing interfaces generally treat facet values selected by a user as hard filters and respond to the user by only displaying information items…
Music, an integral part of our lives, which is not only a source of entertainment but plays an important role in mental well-being by impacting moods, emotions and other affective states. Music preferences and listening strategies have been…
Social media platforms are often blamed for exacerbating political polarization and worsening public dialogue. Many claim that hyperpartisan users post pernicious content, slanted to their political views, inciting contentious and toxic…
Human content moderators (CMs) routinely review distressing digital content at scale. Beyond exposure, the work context (e.g., workload, team structure, and support) may shape mental health outcomes. We examined a cross sectional…
Digital technologies have positively transformed society, but they have also led to undesirable consequences not anticipated at the time of design or development. We posit that insights into past undesirable consequences can help…
With the widespread use of toxic language online, platforms are increasingly using automated systems that leverage advances in natural language processing to automatically flag and remove toxic comments. However, most automated systems --…
Polarization, declining trust, and wavering support for democratic norms are pressing threats to U.S. democracy. Exposure to verified and quality news may lower individual susceptibility to these threats and make citizens more resilient to…
Polarization is a troubling phenomenon that can lead to societal divisions and hurt the democratic process. It is therefore important to develop methods to reduce it. We propose an algorithmic solution to the problem of reducing…
Search engines, such as Google, have a considerable impact on society. Therefore, undesirable consequences, such as retrieving incorrect search results, pose a risk to users. Although previous research has reported the adverse outcomes of…
Anxiety and depression are the most common mental health issues worldwide, affecting a non-negligible part of the population. Accordingly, stakeholders, including governments' health systems, are developing new strategies to promote early…
The ongoing COVID-19 pandemic highlights the importance of dashboards for providing critical real-time information. In order to enable people to obtain information in time and to understand complex statistical data, many developers have…
Intensified preventive measures during the COVID-19 pandemic, such as lockdown and social distancing, heavily increased the perception of social isolation (i.e., a discrepancy between one's social needs and the provisions of the social…
The COVID-19 pandemic has placed a severe mental strain on people in general, and on young people in particular. Online support forums offer opportunities for peer-to-peer health support, which can ease pressure on professional and…
Digital technology is everywhere for the benefit of our daily and professional life. It strongly impacts our life and was crucial to maintain professional and social activities during the COVID19 crisis. Similarly, digital technologies are…
The content moderation systems used by social media sites are a topic of widespread interest and research, but less is known about the use of similar systems by web search engines. For example, Google Search attempts to help its users…