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In the realm of dialogue systems, user simulation techniques have emerged as a game-changer, redefining the evaluation and enhancement of task-oriented dialogue (TOD) systems. These methods are crucial for replicating real user…

Task oriented dialogue systems rely heavily on specialized dialogue state tracking (DST) modules for dynamically predicting user intent throughout the conversation. State-of-the-art DST models are typically trained in a supervised manner…

User simulators (USs) are commonly used to train task-oriented dialogue systems (DSs) via reinforcement learning. The interactions often take place on semantic level for efficiency, but there is still a gap from semantic actions to natural…

Computation and Language · Computer Science 2022-08-24 Hsien-Chin Lin , Christian Geishauser , Shutong Feng , Nurul Lubis , Carel van Niekerk , Michael Heck , Milica Gašić

User Simulators are one of the major tools that enable offline training of task-oriented dialogue systems. For this task the Agenda-Based User Simulator (ABUS) is often used. The ABUS is based on hand-crafted rules and its output is in…

Computation and Language · Computer Science 2018-05-21 Florian Kreyssig , Inigo Casanueva , Pawel Budzianowski , Milica Gasic

Despite widespread interests in reinforcement-learning for task-oriented dialogue systems, several obstacles can frustrate research and development progress. First, reinforcement learners typically require interaction with the environment,…

Machine Learning · Computer Science 2017-11-15 Xiujun Li , Zachary C. Lipton , Bhuwan Dhingra , Lihong Li , Jianfeng Gao , Yun-Nung Chen

One of the difficulties in training dialogue systems is the lack of training data. We explore the possibility of creating dialogue data through the interaction between a dialogue system and a user simulator. Our goal is to develop a…

Computation and Language · Computer Science 2021-07-27 Bo-Hsiang Tseng , Yinpei Dai , Florian Kreyssig , Bill Byrne

Conversational Tree Search (V\"ath et al., 2023) is a recent approach to controllable dialog systems, where domain experts shape the behavior of a Reinforcement Learning agent through a dialog tree. The agent learns to efficiently navigate…

Computation and Language · Computer Science 2024-03-27 Dirk Väth , Lindsey Vanderlyn , Ngoc Thang Vu

We demonstrate that large language models are able to simulate Task Oriented Dialogues in novel domains, provided only with an API implementation and a list of goals. We show these simulations can formulate online, automatic metrics that…

Computation and Language · Computer Science 2021-10-14 Moya Chen , Paul A. Crook , Stephen Roller

User simulators are essential for training reinforcement learning (RL) based dialog models. The performance of the simulator directly impacts the RL policy. However, building a good user simulator that models real user behaviors is…

Computation and Language · Computer Science 2019-09-05 Weiyan Shi , Kun Qian , Xuewei Wang , Zhou Yu

Evaluation is crucial in the development process of task-oriented dialogue systems. As an evaluation method, user simulation allows us to tackle issues such as scalability and cost-efficiency, making it a viable choice for large-scale…

Information Retrieval · Computer Science 2021-05-11 Weiwei Sun , Shuo Zhang , Krisztian Balog , Zhaochun Ren , Pengjie Ren , Zhumin Chen , Maarten de Rijke

This paper presents a novel application of large language models in user simulation for task-oriented dialog systems, specifically focusing on an in-context learning approach. By harnessing the power of these models, the proposed approach…

Computation and Language · Computer Science 2023-06-02 Silvia Terragni , Modestas Filipavicius , Nghia Khau , Bruna Guedes , André Manso , Roland Mathis

The concept of a Human-AI team has gained increasing attention in recent years. For effective collaboration between humans and AI teammates, proactivity is crucial for close coordination and effective communication. However, the design of…

Artificial Intelligence · Computer Science 2023-06-21 Matthias Kraus , Ron Riekenbrauck , Wolfgang Minker

Dialogue Act (DA) tagging is crucial for spoken language understanding systems, as it provides a general representation of speakers' intents, not bound to a particular dialogue system. Unfortunately, publicly available data sets with DA…

Computation and Language · Computer Science 2018-06-13 Stefano Mezza , Alessandra Cervone , Giuliano Tortoreto , Evgeny A. Stepanov , Giuseppe Riccardi

Dialogue policy learning for task-oriented dialogue systems has enjoyed great progress recently mostly through employing reinforcement learning methods. However, these approaches have become very sophisticated. It is time to re-evaluate it.…

Computation and Language · Computer Science 2020-09-22 Ziming Li , Julia Kiseleva , Maarten de Rijke

Many studies have applied reinforcement learning to train a dialog policy and show great promise these years. One common approach is to employ a user simulator to obtain a large number of simulated user experiences for reinforcement…

Computation and Language · Computer Science 2020-04-24 Ryuichi Takanobu , Runze Liang , Minlie Huang

Robust task-oriented spoken dialogue agents require exposure to the full diversity of how people interact through speech. Building spoken user simulators that address this requires large-scale spoken task-oriented dialogue (TOD) data…

Computation and Language · Computer Science 2026-03-18 Jonggeun Lee , Junseong Pyo , Jeongmin Park , Yohan Jo

We present the first complete spoken dialogue system driven by a multi-dimensional statistical dialogue manager. This framework has been shown to substantially reduce data needs by leveraging domain-independent dimensions, such as social…

Computation and Language · Computer Science 2019-09-09 Simon Keizer , Ondřej Dušek , Xingkun Liu , Verena Rieser

Task-oriented dialogue systems (TDSs) are assessed mainly in an offline setting or through human evaluation. The evaluation is often limited to single-turn or is very time-intensive. As an alternative, user simulators that mimic user…

Computation and Language · Computer Science 2023-11-06 Weiwei Sun , Shuyu Guo , Shuo Zhang , Pengjie Ren , Zhumin Chen , Maarten de Rijke , Zhaochun Ren

Dialogue state tracking (DST) is a key component of task-oriented dialogue systems. DST estimates the user's goal at each user turn given the interaction until then. State of the art approaches for state tracking rely on deep learning…

Computation and Language · Computer Science 2018-01-03 Abhinav Rastogi , Dilek Hakkani-Tur , Larry Heck

Task-oriented dialogue systems aim to help users achieve their goals in specific domains. Recent neural dialogue systems use the entire dialogue history for abundant contextual information accumulated over multiple conversational turns.…

Computation and Language · Computer Science 2021-03-12 Hyunmin Jeon , Gary Geunbae Lee
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