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Introduction: The use of chatbots is becoming increasingly important across various aspects of daily life. However, the privacy concerns associated with these communications have not yet been thoroughly addressed. The aim of this study was…

Human-Computer Interaction · Computer Science 2025-08-12 Julia Ive , Vishal Yadav , Mariia Ignashina , Matthew Rand , Paulina Bondaronek

Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…

Computation and Language · Computer Science 2022-01-17 Yong Shan , Jinchao Zhang , Zekang Li , Yang Feng , Jie Zhou

Chatbots are used in many applications, e.g., automated agents, smart home assistants, interactive characters in online games, etc. Therefore, it is crucial to ensure they do not behave in undesired manners, providing offensive or toxic…

Computers and Society · Computer Science 2022-09-12 Wai Man Si , Michael Backes , Jeremy Blackburn , Emiliano De Cristofaro , Gianluca Stringhini , Savvas Zannettou , Yang Zhang

As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…

Human-Computer Interaction · Computer Science 2020-09-18 Ekaterina Svikhnushina , Pearl Pu

Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…

Social and Information Networks · Computer Science 2020-10-13 Biplav Srivastava , Francesca Rossi , Sheema Usmani , and Mariana Bernagozzi

The strive to make AI applications "safe" has led to the development of safety-measures as the main or even sole normative requirement of their permissible use. Similar can be attested to the latest version of chatbots, such as chatGPT. In…

Artificial Intelligence · Computer Science 2023-05-01 Hendrik Kempt , Alon Lavie , Saskia K. Nagel

Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of…

Recent research brought awareness of the issue of bots on social media and the significant risks of mass manipulation of public opinion in the context of political discussion. In this work, we leverage Twitter to study the discourse during…

Social and Information Networks · Computer Science 2019-02-11 Luca Luceri , Ashok Deb , Adam Badawy , Emilio Ferrara

User-configured chatbots built on top of large language models are increasingly available through centralized marketplaces such as OpenAI's GPT Store. While these platforms enforce usage policies intended to prevent harmful or inappropriate…

Computation and Language · Computer Science 2025-12-22 David Rodriguez , William Seymour , Jose M. Del Alamo , Jose Such

Through advances in their conversational abilities, chatbots have started to request and process an increasing variety of sensitive personal information. The accurate disclosure of sensitive information is essential where it is used to…

Computers and Society · Computer Science 2021-07-09 Rahime Belen Saglam , Jason R. C. Nurse , Duncan Hodges

Models trained on large unlabeled corpora of human interactions will learn patterns and mimic behaviors therein, which include offensive or otherwise toxic behavior and unwanted biases. We investigate a variety of methods to mitigate these…

Computation and Language · Computer Science 2021-08-06 Jing Xu , Da Ju , Margaret Li , Y-Lan Boureau , Jason Weston , Emily Dinan

Recent advances in natural language processing and machine learning have led to the development of chatbot models, such as ChatGPT, that can engage in conversational dialogue with human users. However, the ability of these models to…

Cryptography and Security · Computer Science 2023-07-20 Bocheng Chen , Guangjing Wang , Hanqing Guo , Yuanda Wang , Qiben Yan

AI chatbots are an emerging security attack vector, vulnerable to threats such as prompt injection, and rogue chatbot creation. When deployed in domains such as corporate security policy, they could be weaponized to deliver guidance that…

Human-Computer Interaction · Computer Science 2025-10-13 Brandon Lit , Edward Crowder , Daniel Vogel , Hassan Khan

Social media platforms attempting to curb abuse and misinformation have been accused of political bias. We deploy neutral social bots who start following different news sources on Twitter, and track them to probe distinct biases emerging…

Social and Information Networks · Computer Science 2021-09-27 Wen Chen , Diogo Pacheco , Kai-Cheng Yang , Filippo Menczer

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

One challenge for evaluating current sequence- or dialogue-level chatbots, such as Empathetic Open-domain Conversation Models, is to determine whether the chatbot performs in an emotionally consistent way. The most recent work only…

Computation and Language · Computer Science 2021-12-06 Chenxiao Liu , Guanzhi Deng , Tao Ji , Difei Tang , Silai Zheng

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…

Human-Computer Interaction · Computer Science 2023-09-15 Biplav Srivastava , Kausik Lakkaraju , Tarmo Koppel , Vignesh Narayanan , Ashish Kundu , Sachindra Joshi

Romantic AI chatbots have quickly attracted users, but their emotional use raises concerns about privacy and safety. As people turn to these systems for intimacy, comfort, and emotionally significant interaction, they often disclose highly…

Computers and Society · Computer Science 2026-03-26 Kazi Ababil Azam , Imtiaz Karim , Dipto Das

Open-domain chatbots are supposed to converse freely with humans without being restricted to a topic, task or domain. However, the boundaries and/or contents of open-domain conversations are not clear. To clarify the boundaries of…

Computation and Language · Computer Science 2022-11-28 A. Seza Doğruöz , Gabriel Skantze

Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in…

Artificial Intelligence · Computer Science 2023-11-01 Seraj A. M. Mostafa , Md Z. Islam , Mohammad Z. Islam , Fairose Jeehan , Saujanna Jafreen , Raihan U. Islam
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